SCHEDULE OF BENEFITS (Who Pays What)
Anthem Blue Cross and Blue Shield
Colorado Higher Education Insurance Benefits Alliance Trust
PRIME Health Plan (PPO)
Effective January 1, 2014


PART A: TYPE OF COVERAGE
1. TYPE OF PLAN
Preferred provider plan
2. OUT-OF-NETWORK CARE COVERED?1
Yes, but the patient pays more for out-of-network care
3. AREAS OF COLORADO WHERE PLAN IS Plan is available throughout Colorado
AVAILABLE

PART B: SUMMARY OF BENEFITS
Important Note: This form is not a contract, it is only a summary. The contents of this form are subject to the
provisions of the policy, which contains all terms, covenants and conditions of coverage. Your plan may exclude
coverage for certain treatments, diagnoses, or services not noted below. The benefits shown in this summary
may only be available if required plan procedures are followed (e.g., plans may require prior authorization, a
referral from your primary care physician, or use of specified providers or facilities). Consult the actual policy to
determine the exact terms and conditions of coverage. Coinsurance and copayment options reflect the amount
the covered person will pay.

IN-NETWORK
OUT-OF-NETWORK
4. Deductible Type2
Calendar Year
Calendar Year
4a. ANNUAL DEDUCTIBLE2


a) Individual2b
$400
$960



b) Family2c
$800
$1,920


One Member may not contribute
One Member may not contribute
any more than the individual
any more than the individual
Deductible toward the family
Deductible toward the family
Deductible.
Deductible.


Some covered services have a
maximum benefit of days, visits or
dollar amounts. When the
deductible is applied to a covered
service which has a maximum
number of days or visits, those
maximum benefits will be reduced
by the amount applied toward the
deductible, whether or not the
covered service is paid.


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IN-NETWORK
OUT-OF-NETWORK
5. OUT-OF-POCKET ANNUAL

MAXIMUM3


a) Individual
$750 + Deductible
$2,000 + Deductible



b) Family
$1,500 + Deductible
$4,000 + Deductible



c) Is deductible included
No
No
in the out-of-pocket


maximum?
Some covered services have a
Some covered services have a
maximum numbers of days, visits or maximum numbers of days, visits or
dollar amounts allowed during a
dollar amounts allowed during a
calendar year. These maximums
calendar year. These maximums
apply even if the applicable out-of-
apply even if the applicable out-of-
pocket annual maximum is
pocket annual maximum is
satisfied.
satisfied. The difference between
billed charges and the maximum
allowed amount for non-
participating providers does not
count toward the out-of-pocket
annual maximum. Even once the
out-of-pocket annual maximum is
satisfied, the member will still be
responsible for paying the
difference between the maximum
allowed amount and the non-
participating providers billed
charges.
6. LIFETIME
OR
BENEFIT No lifetime maximum for most
No lifetime maximum for most
MAXIMUM PAID BY THE covered services.
covered services.
PLAN FOR ALL CARE


Infertility diagnostic services have a
Infertility diagnostic services have a
lifetime maximum of $2,000 per
lifetime maximum of $2,000 per
member in- and out-of-network
member in- and out-of-network
combined. Bariatric surgery has a
combined. Bariatric surgery has a
per occurrence maximum payment
per occurrence maximum payment
of $15,000 per member for services
of $15,000 per member for services
received from a designated facility
received from a designated facility
or $1,500 for a facility that is not a
or $1,500 for a facility that is not a
designated facility; total per
designated facility; total per
occurrence maximum payment shall occurrence maximum payment shall
not exceed $15,000 per member for
not exceed $15,000 per member for
designated and non-designated
designated and non-designated
facilities. member combined in and
facilities.
out-of-network.
7A. COVERED PROVIDERS
Anthem Blue Cross and Blue Shield All providers licensed or certified to
PPO Provider network. See
provide covered benefits.
Provider directory for complete list
of current Providers.
7B. With respect to network Yes
Yes
plans, are all the providers
listed in 7A accessible to
me through my primary
care physician?
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IN-NETWORK
OUT-OF-NETWORK
8. MEDICAL OFFICE VISITS4


a)
Primary Care Providers
Covered person pays 15% after
Covered person pays 35% after

deductible
deductible
b) Specialists



Covered person pays 15% after
Covered person pays 35% after
deductible
deductible
9. PREVENTIVE CARE


a) Children’s services
Up to age 13, covered person pays
Up to age 13, covered person pays

no deductible or coinsurance.
no deductible or coinsurance.



b) Adult’s services
Covered person pays no deductible
Covered person pays no deductible
or coinsurance. Routine preventive
or coinsurance. For covered
colonoscopies are covered at no
preventive facility services, covered
deductible or coinsurance (100%
person pays $500 copayment.
covered).
10. MATERNITY


a) Prenatal care
Covered person pays 15% after
Covered person pays 35% after

deductible
deductible
b) Delivery & inpatient well

baby care5
Covered person pays 15% after
Covered person pays 35% after
deductible
deductible
11. PRESCRIPTION DRUGS


Level of coverage and


restrictions on


prescriptions6
Included with the inpatient hospital
Included with the inpatient hospital
a) Inpatient care
benefit (see line 12)
benefit (see line 12)



b) Outpatient care
Retail Pharmacy Drugs - Tier 1
Not covered

$15 copayment, tier 2 $30


copayment, tier 3 $45 copayment,


tier 4 30% copayment, per


prescription at a participating


pharmacy up to a 30-day supply.


For tier 4 retail pharmacy drugs, the


maximum copayment per


prescription is $100 per 30-day


supply.





Specialty Pharmacy Drugs - Tier
Not covered

1 $15 copayment, tier 2 $30


copayment, tier 3 $45 copayment,


tier 4 30% copayment, per


prescription from Our Specialty


Pharmacy up to a 30-day supply.


For tier 4 Specialty Pharmacy


Drugs the maximum copayment per


prescription is $100 per 30-day


supply from Our Specialty


Pharmacy. Specialty Pharmacy


Drugs are not available at a retail


pharmacy or from a mail-order


pharmacy. Specialty pharmacy


drugs are only available through the

Pharmacy Benefits Manager (PBM).




Mail-Order Pharmacy Drugs - Tier
Not covered
1 $15 copayment, tier 2 $60
copayment, tier 3 $90 copayment,
tier 4 30% copayment, per
prescription through the mail-order
service up to a 90-day supply. For

the tier 4 mail-order drugs, the

maximum copayment per

prescription is $100 per 30-day

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IN-NETWORK
OUT-OF-NETWORK
supply or $200 per 90-day supply.

Specialty pharmacy drugs are only

available through the Pharmacy

Benefits Manager (PBM)



The following applies to b) and c)

above:

Includes coverage for smoking
cessation prescription legend drugs
when enrolled in a smoking
cessation counseling program
approved by Anthem,

Asthma and diabetic prescription
drugs and supplies received from a
retail pharmacy or mail-order
pharmacy are covered under the
tier 1 copayment. Prescription
Drugs will always be dispensed as
ordered by your provider and by
applicable State Pharmacy
Regulations, however you may
have higher out-of-pocket
expenses. You may request, or
your provider may order, the brand-
name drug. However, if a generic
drug is available, you will be
responsible for the cost difference
between the generic and brand-
name drug, in addition to your
generic copayment. The cost
difference between the generic and
brand-name drug does not
contribute to the out-of-pocket
annual maximum. By law, generic
and brand-name drugs must meet
the same standards for safety,
strength, and effectiveness. We
reserve the right, at Our discretion,
to remove certain higher cost
generic drugs from this policy. For
drugs on Our approved list, call
customer service at 800-542-9402.
12. INPATIENT HOSPITAL
Covered person pays 15% after
Covered person pays 35% after
deductible
deductible
13. OUTPATIENT/AMBULATOY $150 Copayment per date of
Covered person pays 35% after
SURGERY
service at an ambulatory surgery
deductible
center.

Covered person pays
15% after deductible; at a Hospital
or hospital based facility;
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IN-NETWORK
OUT-OF-NETWORK
14. DIAGNOSTICS


a) Laboratory & x-ray
$100 Copayment per procedure
Covered person pays 35% after

except those services received from deductible

either a Hospital or Hospital-based


Provider.





Covered person pays


15% after deductible for services


received from either a Hospital or


Hospital-based Provider.




b) MRI, nuclear medicine,
$150 Copayment per procedure
Covered person pays 35% after
and other high-tech
except those services received from deductible
services
either a Hospital or Hospital-based
Provider.

Covered person pays
15% after deductible for services
received from either a Hospital or
Hospital-based Provider.

15. EMERGENCY CARE7,8
Covered person pays 15% after
Out-of-network care is paid as in-
deductible
network
16. AMBULANCE
Covered person pays 15% after
Out-of-network care is paid as in-

deductible
network
17. URGENT, NON-ROUTINE,
Covered person pays 15% after
Covered person pays 35% after
AFTER HOURS CARE
deductible
deductible
18. MENTAL HEALTH CARE,


ALCOHOL & SUBSTANCE


ABUSE CARE


a) Inpatient care
Covered person pays 15% after
Covered person pays 35% after

deductible.
deductible.
b) Outpatient care


Covered person pays 15% after
Covered person pays 35% after
deductible.
deductible.
19. PHYSICAL,


OCCUPATIONAL, AND


SPEECH THERAPY
Covered person pays 15% after
Covered person pays 35% after
a) Inpatient
deductible. Limited to 30 non-acute
deductible. Limited to 30 non-acute

inpatient days per calendar year.
inpatient days per calendar year.
b) Outpatient


Covered person pays 15% after
Covered person pays 35% after
deductible. Physical, speech and
deductible. Physical, speech and
occupational therapies are limited to occupational therapies are limited to
a combined maximum of 60 visits
a combined maximum of 60 visits
per member in each benefit year,
per member in each benefit year,
combined in and out-of-network.
combined in and out-of-network.
From birth until the sixth birthday
From birth until the sixth birthday
benefits are provided as required by benefits are provided as required by
applicable law.
applicable law.
20. DURABLE MEDICAL
Covered person pays 15% after
Covered person pays 35% after
EQUIPMENT & OXYGEN
deductible.
deductible.


21. ORGAN TRANSPLANTS
Covered person pays 15% after
Covered person pays 35% after

deductible. See policy for details.
deductible. See policy for details.


Transportation and lodging services
Transportation and lodging services
are limited to a maximum benefit of
are limited to a maximum benefit of
$10,000 Per Transplant Benefit
$10,000 per Transplant Benefit
Period combined in- and out-of-
Period combined in- and out-of-
network; unrelated donor searches
network; unrelated donor searches
are limited to a maximum benefit of
are limited to a maximum benefit of
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IN-NETWORK
OUT-OF-NETWORK
$30,000 per Transplant Benefit
$30,000 per Transplant Benefit
Period combined in- and out-of-
Period combined in- and out-of-
network.
network.
22. HOME HEALTH CARE
No coinsurance (100% covered).
Covered person pays 35% after
Limited to 60 visits per year
deductible. Limited to 60 visits per
combined with in and out-of-
year combined with in and out-of-
network.
network.
23. HOSPICE CARE
No coinsurance (100% covered)
Covered person pays 35% after

deductible
24. SKILLED NURSING
Covered person pays 15% after
Covered person pays 35% after
FACILITY CARE
deductible. Limited to 60 days per
deductible. Limited to 60 days per
calendar year combined in- and out-
calendar year combined in- and out-
of-network .
of-network .
25. CHIROPRACTIC CARE
Covered person pays 15% after
Covered person pays 35% after
deductible. Limited to 20 visits per
deductible. Limited to 20 visits per
calendar year combined with out-of-
calendar year combined with in-
network coverage for chiropractic
network coverage for chiropractic
care, in-network coverage for
care, in-network coverage for
massage therapy and in-network
massage therapy and in-network
coverage with acupuncture care. No coverage for acupuncture.
physician referral required.
26. SIGNIFICANT ADDITIONAL
Second Opinions
Second Opinions
COVERED SERVICES
When a member desires another
When a member desires another
professional opinion, they may
professional opinion, they may
obtain a second opinion.
obtain a second surgical opinion.


Accident Benefits
Accident Benefits
Additional accident benefits are
Additional accident benefits are
allowed for the treatment of
allowed for the treatment of
accident-related injuries up to $500
accident-related injuries up to $500
not subject to deductible and
not subject to deductible and
coinsurance. Services after $500
coinsurance. Services after $500
are subject to deductible and
are subject to deductible and
coinsurance requirements.
coinsurance requirements.


Hearing Aids
Hearing Aids
For hearing aids covered person
For hearing aids covered person
pays 15% after deductible. Benefits
pays 35% after deductible. Benefits
are covered up to age 18 and are
are covered up to age 18 and are
supplied every 5 years, except as
supplied every 5 years, except as
required by law.
required by law.




Retail Health Clinic
Retail Health Clinic
Covered person pays 15% after
Not covered
deductible.



Massage Therapy/Acupuncture
Massage Therapy/Acupuncture
Care
Care
Covered person pays 15% after
Not covered
deductible. Limited to 20 visits per

calendar year combined with in and

out-of-network coverage for

chiropractic care and in-network

coverage for acupuncture care and

massage therapy.


Treatment of Autism Spectrum
Treatment of Autism Spectrum
Disorders
Disorders


Benefit level determined by type of
Benefit level determined by type of
service provided.
service provided.


The following annual maximums,
The following annual maximums,
based on calendar year, are
based on calendar year, are
effective for applied behavior
effective for applied behavior
analysis services for in- and out-of-
analysis services for in- and out-of-
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IN-NETWORK
OUT-OF-NETWORK
network services combined:
network services combined:


 From birth to age eight (up to
 From birth to age eight (up to
member’s ninth birthday): 550
member’s ninth birthday): 550
sessions of 25 minutes for each
sessions of 25 minutes for each
session in and out-of-network
session in and out-of-network
combined
combined


 Age nine to age eighteen (up to
 Age nine to age eighteen (up to
member’s nineteenth birthday):
member’s nineteenth birthday):
185 sessions of 25 minutes for
185 sessions of 25 minutes for
each session in and out-of-
each session in and out-of-
network combined
network combined




General Information
General Information
For any outpatient Covered Service
For any outpatient Covered Service
not elsewhere listed, you pay
not elsewhere listed, you pay
Coinsurance after Deductible. For
Coinsurance after Deductible. For
example, this includes
example, this includes
chemotherapy and outpatient non-
chemotherapy and outpatient non-
surgical facility services.
surgical facility services.



PART C: LIMITATIONS AND EXCLUSIONS
27. PERIOD DURING WHICH PRE-
Not applicable. Plan does not impose limitation periods for pre-
EXISTING CONDITIONS ARE NOT
existing conditions. For late enrollees, individual must wait until
COVERED. 10
next open enrollment.

28. EXCLUSIONARY RIDERS. Can an
No
individual’s specific, pre-existing
condition be entirely excluded from
the policy?
29. HOW DOES THE POLICY DEFINE A
Not applicable. Plan does not impose limitation periods for pre-
“PRE-EXISTING CONDITION”?
existing conditions.
30. WHAT TREATMENTS AND
Exclusions vary by policy. List of exclusions is available
CONDITIONS ARE EXCLUDED
immediately upon request from your carrier, agent, or plan,
UNDER THIS POLICY?
sponsor (e.g., employer). Review them to see if a service or
treatment you may need is excluded from the policy.

PART D: USING THE PLAN

IN-NETWORK
OUT-OF-NETWORK
31. Does the enrollee have to obtain a referral and/or No
No
prior authorization for specialty care in most or
all cases?
32. Is prior authorization required for surgical Yes
Yes
procedures and hospital care (except in an
emergency)?
33. If the provider charges more for a covered No
Yes, unless the provider
service than the plan normally pays, does the
participates with Anthem Blue
enrollee have to pay the difference?
Cross and Blue Shield.
34. What is the main customer service number?
800-542-9402
35. Whom do I write/call if I have a complaint or want Anthem BCBS Complaints and Appeals
to file a grievance? 11
700 Broadway, CAT0430, Denver, CO 80273,
800-542-9402
36. Whom do I contact if I am not satisfied with the
Write to: Colorado Division of Insurance
resolution of my complaint or grievance?
ICARE Section
1560 Broadway, Suite 850
Denver, CO 80202
37. To assist in filing a grievance, indicate the form Policy form #’s 94593_GF, Large group only
number of this policy; whether it is individual,
small group, or large group; and if it is a short-
term policy.
38. Does the plan have a binding arbitration clause?
Yes

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1 “Network” refers to a specified group of physicians, hospitals, medical clinics and other health care providers
that your plan may require you to use in order for you to get any coverage at all under the plan, or that the plan
may encourage you to use because it may pay more of your bill if you use their network providers (i.e., go in-
network) than if you don’t (i.e., go out-of-network).

2. “Deductible Type” indicates whether the deductible period is “Calendar Year” (January 1 through December 31) or
“Benefit Year” (i.e., based on a benefit year beginning on the policy’s anniversary date) or if the deductible is based on
other requirements such as a “Per Accident or Injury” or Per Confinement”.

2a “Deductible ” means the amount you will have to pay for allowable covered expenses under a health plan during a
specified time period (e.g., a calendar year or benefit year) before the carrier will cover those expenses. The specific
expenses that are subject to deductible should vary by policy. Expenses that are subject to deductible may be noted.

2b “Individual” means the deductible amount you and each individual covered by a non-HSA qualified policy will have to
pay for the allowable covered expenses before the carrier will cover those expenses. “Single” means the deductible
amount you will have to pay for allowable covered expenses under an HSA-qualified health plan when you are the only
individual covered by the plan.

2c “Family” is the maximum deductible amount that is required to be met for all family members covered by a non-HSA
qualified policy and it may be an aggregated amount (e.g., “$3,000 per family”) or specified as the number of individual
deductibles that must be met (e.g., “3 deductibles per family”). “Non-single” is the deductible amount that must be met by
one or more family members covered by an HSA-qualified plan before any covered expenses are paid.

3 “Out-of-pocket maximum” Means the maximum amount you will have to pay for allowable covered expenses under a
health plan, which may or may not include the deductible or copayments, depending on the contract for that plan. The
specific deductibles or copayments included in the out-of-pocket maximum may vary by policy. Expenses that are
applied toward the out-of-pocket maximum may be noted
4 Medical office visits include physician, mid-level practitioner, and specialist visits,.

5 Well baby care includes an in-hospital newborn pediatric visit and newborn hearing screening. The hospital copayment
applies to mother and well-baby together: there are not separate copayments.

6 Prescription drugs otherwise excluded are not covered, regardless of whether preferred generic, preferred brand name,
or non-preferred.

7 “Emergency care” means all services delivered in an emergency care facility which is necessary to screen and
stabilize a covered person. The plan must cover this care if a prudent layperson having average knowledge of health
services and medicine and acting reasonably would have believed that an emergency medical condition or life- or
limb threatening emergency existed.

8 Grievances. Colorado law requires all plans to use consistent grievance procedures. Write the Colorado Division of
Insurance for a copy of those procedures.



Grandfathered Health Plan

Anthem Blue Cross and Blue Shield and HMO Colorado believes this is a “grandfathered health plan”
under the Patient Protection and Affordable Care Act (the Affordable Care Act). As permitted by the
Affordable Care Act, a grandfathered health plan can preserve certain basic health coverage that was
already in effect when that law was enacted. Being a grandfathered plan means that your Certificate may
not include certain consumer protections of the Affordable Care Act that apply to other plans , for example,
the requirement for the provision of preventive health services without any cost sharing. However,
grandfathered health plans must comply with certain other consumer protections in the Affordable Care
Act, for example, the elimination of lifetime limits on benefits.

Questions regarding which protections apply and which protections do not apply to a grandfathered health
plan and what might cause a plan to change from grandfathered health plan status can be directed to the
plan administrator.
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TITLE PAGE (Cover Page)

Anthem Blue Cross and Blue Shield


Colorado Higher Education Insurance Benefits Alliance Trust PRIME Health Plan (PPO)
Anthem Blue Cross and Blue Shield is the trade name of Rocky Mountain Hospital and Medical Service, Inc. HMO products are und erwritten by HMO Colorado, Inc. Life and
disability products underwritten by Anthem Life Insurance Company. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark
of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association.

Si usted necesita ayuda en español para entender éste documento, puede solicitarla gratis llamando al número de servicio al cliente que aparece en su tarjeta de identificación o
en su folleto de inscripción.
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CONTACT US
Welcome to Anthem Blue Cross and Blue Shield, where it’s Our mission to improve the health of the people We serve.
You have enrolled in a quality health benefit plan that pays for many health care costs, including most costs for Doctor
and outpatient care, Emergency care and Hospital inpatient care. Throughout this Booklet, “Our”, “We” and “Us” refer to
Anthem Blue Cross and Blue Shield.
This Booklet is a guide to your coverage. Please review this document to become familiar with your benefits, including
what is not covered. By learning how coverage works, you can help make the best use of your benefits.
For questions about coverage, please visit Our website or call Our member services department. The website address is
www.anthem.com and the toll-free member services number is located on the Schedule of Benefits section found in this
Booklet or the Health Benefit ID card mailed to your home.
Thank you for selecting Us for your health care coverage. We wish you good health.



Mike Ramseier
President and General Manager
Anthem Blue Cross and Blue Shield
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By accepting coverage under this Booklet, you accept its terms, conditions, limitations and exclusions. You are bound by
the terms of this Booklet.
Health benefit coverage is defined in the following documents:
 This Booklet, the Schedule of Benefits and any amendments to it;
 The enrollment application and change form and any other application from you or your Dependents; and
 Your Health Benefit ID Card.
In addition, your employer has the following documents that are part of the terms of the health benefit coverage:
 The employer master application; and
 The Employer Master Contract between Us and your employer.
We, or someone on Our behalf, will determine how benefits will be managed and who is eligible under this Booklet. If any
question comes up about any terms of this Booklet, or how they are applied, Our determination will be final. This may
include questions of whether the services, care, treatment, or supplies are Medically Necessary, Experimental or
Investigational, or Cosmetic. But you may use all applicable “Appeals and Complaints” procedures found in a section in
this Booklet.
This Booklet is not a Medicare Supplement policy. If you are eligible for Medicare, please review the Medicare
Supplement Buyer’s Guide available from Our member services.


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Member Rights and Responsibilities
As a Member you have certain rights and responsibilities when receiving your health care. You also have a responsibility
to take an active role in your care. As your health care partner, We’re committed to making sure your rights are respected
while providing your health benefits. That also means giving you access to Our network Providers and the information you
need to make the best decisions for your health and welfare.
These are your rights and responsibilities:
You have the right to:
 Speak freely and privately with your Doctors and other health Providers about all health care options and treatment
needed for your condition. This is no matter what the cost or whether it’s covered under your plan.
 Work with your Doctors in making choices about your health care.
 Be treated with respect and dignity.
 Expect Us to keep your personal health information private. This is as long as it follows state and Federal laws and
Our privacy policies.
 Get the information you need to help make sure you get the most from your health plan, and share your feedback.
This includes information on:
- Our company and services.
- Our network of Doctors and other health care Providers.
- your rights and responsibilities.
- the rules of your health care plan.
- the way your health plan works.
 Make a complaint or file an appeal about:
-
Your plan
-
Any care you get
-
Any Covered Service or benefit ruling that your plan makes.
 Say no to any care, for any condition, sickness or disease, without it affecting any care you may get in the future. This
includes the right to have your Doctor tell you how that may affect your health now and in the future.
 Get all of the most up-to-date information from a Doctor or other health care professional Provider about the cause of
your illness, your treatment and what may result from it. If you don’t understand certain information, you can choose a
person to be with you to help you understand.
You have the responsibility to:
 Read and understand to the best of your ability all information about your health benefits or ask for help if you need it.
 Follow all plan rules and policies.
 Choose an In-Network Primary Care Provider (Doctor), also called a PCP, if your health care plan requires it.
 Treat all Doctors, health care Providers and staff with courtesy and respect.
 Keep all scheduled appointments with your health care Providers. Call their office if you may be late or need to
cancel.
 Understand your health problems as well as you can and work with your Doctors or other health care Providers to
make a treatment plan that you all agree on.
 Follow the care plan that you have agreed on with your Doctors or health care Providers.
 Give Us, your Doctors and other health care professionals the information needed to help you get the best possible
care and all the benefits you are entitled to. This may include information about other health and insurance benefits
you have in addition to your coverage with Us.
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 Let Our customer service department know if you have any changes to your name, address or family members
covered under your plan..
We are committed to providing quality benefits and customer service to Our Members. Benefits and coverage for services
provided under the benefit program are governed by the Booklet and not by this Member Rights and Responsibilities
statement.
If you need more information or would like to contact Us, please go to www.anthem.com and select Customer Support >
Contact Us. Or call the members services number on your Health Benefit ID Card
How to Obtain Language Assistance
We are committed to communicating with Our Members about their health plan, no matter what their language. We use a
language line interpretation service. Simply call the member services phone number on the back of your Health Benefit
ID Card and a person will be able to assist you. Translation of written materials about your benefits can also be requested
by calling member services.
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TABLE OF CONTENTS
CONTACT US .................................................................................................................................................................... 10
Member Rights and Responsibilities ............................................................................................................................... 12
ELIGIBILITY ....................................................................................................................................................................... 17
Subscriber ........................................................................................................................................................................... 17
Dependents ........................................................................................................................................................................ 17
Medicare-Eligible Members ................................................................................................................................................ 18
Enrollment Process ............................................................................................................................................................. 18
How to Change Coverage ................................................................................................................................................... 19
HOW TO ACCESS YOUR SERVICES AND OBTAIN APPROVAL OF BENEFITS .......................................................... 20
Providers ............................................................................................................................................................................. 20
Participating Providers (In-Network) ................................................................................................................................ 20
Non-participating Providers (Out-of-Network) ................................................................................................................. 20
Managed Care Features ..................................................................................................................................................... 21
Our Process to Determine if Services are Covered ......................................................................................................... 21
Appropriate Place and Preauthorization .......................................................................................................................... 22
Appropriate Length of Stay.............................................................................................................................................. 23
When We Need More Information ................................................................................................................................... 23
When We Deny Preauthorization .................................................................................................................................... 23
Retrospective Claim Review ........................................................................................................................................... 23
Ongoing Care Needs .......................................................................................................................................................... 23
Transition of Care ............................................................................................................................................................ 23
Utilization Management ................................................................................................................................................... 23
Care Management .......................................................................................................................................................... 24
Disease Management ..................................................................................................................................................... 24
Participation in Ongoing Needs Programs ...................................................................................................................... 24
The BlueCard Program ....................................................................................................................................................... 25
BENEFITS/COVERAGE (WHAT IS COVERED) ............................................................................................................... 26
Preventive Care Services ................................................................................................................................................... 26
Infertility Diagnostic Services .............................................................................................................................................. 27
Maternity Services and Newborn Care ............................................................................................................................... 27
Diabetes Management Services ......................................................................................................................................... 28
Doctor Office Services ........................................................................................................................................................ 28
Telemedicine Services ........................................................................................................................................................ 28
Inpatient Services ............................................................................................................................................................... 28
Inpatient Rehab Services .................................................................................................................................................... 29
Outpatient Services............................................................................................................................................................. 30
Diagnostic Services ............................................................................................................................................................ 30
Surgical Services ................................................................................................................................................................ 30
Emergency Care and Urgent Care ..................................................................................................................................... 31
Accidential Injuries .............................................................................................................................................................. 32
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Ambulance and Transportation Services ............................................................................................................................ 32
Therapy Services ................................................................................................................................................................ 32
Early Intervention Services.............................................................................................................................................. 33
Autism Spectrum Disorders ................................................................................................................................................ 34
Home Care/Home IV Therapy Services .............................................................................................................................. 34
Medical Foods .................................................................................................................................................................... 35
Hospice Care ...................................................................................................................................................................... 35
Human Organ and Tissue Transplant Services .................................................................................................................. 36
Medical Supplies, Durable Medical Equipment, and Appliances ........................................................................................ 38
Hearing Aid Services .......................................................................................................................................................... 39
Dental Related Services ..................................................................................................................................................... 39
Mental Health, Alcohol Dependency and Substance Dependency Services ...................................................................... 40
Prescription Drugs Administered by a Medical Provider ..................................................................................................... 41
Retail Pharmacy/Home Delivery Pharmacy Prescription Drugs .......................................................................................... 41
Specialty Pharmacy Drugs .................................................................................................................................................. 44
Clinical Trials ...................................................................................................................................................................... 45
LIMITATIONS/EXCLUSIONS (WHAT IS NOT COVERED AND PRE-EXISTING CONDITIONS) ..................................... 47
MEMBER PAYMENT RESPONSIBILITY ........................................................................................................................... 53
Cost Sharing Requirements ................................................................................................................................................ 53
Maximum Allowed Amount .............................................................................................................................................. 53
Provider Network Status.................................................................................................................................................. 54
Member Cost Share ........................................................................................................................................................ 54
Authorized Services ........................................................................................................................................................ 55
Copayment ...................................................................................................................................................................... 55
Deductible ....................................................................................................................................................................... 55
Coinsurance/Out-of-Pocket Annual Maximum ................................................................................................................ 56
Benefit Period Maximum ................................................................................................................................................. 56
CLAIMS PROCEDURE (HOW TO FILE A CLAIM)............................................................................................................ 57
GENERAL POLICY PROVISIONS ..................................................................................................................................... 59
Workers’ Compensation...................................................................................................................................................... 61
Automobile Insurance Provisions ........................................................................................................................................ 62
Third Party Liability: Subrogation and Right of Reimbursement .......................................................................................... 62
Duplicate Coverage and Coordination of Benefits .............................................................................................................. 63
TERMINATION/NONRENEWAL/CONTINUATION............................................................................................................ 66
Continuation of Coverage ................................................................................................................................................... 67
APPEALS AND COMPLAINTS ......................................................................................................................................... 68
Complaints .......................................................................................................................................................................... 69
Appeals ............................................................................................................................................................................... 69
Grievances .......................................................................................................................................................................... 70
Denver, CO 80273Division of Insurance Inquiries ............................................................................................................. 70
Binding Arbitration .............................................................................................................................................................. 70
Legal Action ........................................................................................................................................................................ 71
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INFORMATION ON POLICY AND RATE CHANGES........................................................................................................ 72
Insurance Premiums ........................................................................................................................................................... 72
DEFINITIONS ..................................................................................................................................................................... 73

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ELIGIBILITY
Subscriber
The Subscriber is a Member in whose name the plan is issued.
If you are a new employee who has a normal work week as noted in the Employer Master Contract, you can join the plan
as a Subscriber. You can ask the employer for the number of hours you must work and other rules to be enrolled.
In some cases, surviving spouses and/or Dependent children of deceased employees, and employees who retire before
the age of 65 may be eligible to continue this coverage. Contact your plan administrator for clarification.
Dependents
Your Dependents may include the following:
Legal spouse, as recognized under the laws of the state where the Subscriber lives. This includes the partner to a
civil union, if recognized as a spousal relationship in the state where the Subscriber lives.
Common-law spouse, all references to spouse in this Booklet include a common-law spouse.
A common law spouse is an eligible Dependent who has a valid common-law marriage in Colorado. This is the same
as any other marriage and can only end by death or divorce.
Designated beneficiary. Your employer may have decided to offer benefits under this plan to designated
beneficiaries. Check with your employer to learn more. If they are recognized by the employer, all references to
spouse in this Booklet include a designated beneficiary. A Recorded Designated Beneficiary Agreement will need to
be provided. A designated beneficiary is not eligible for COBRA under this Booklet.
A designated beneficiary is an agreement entered into by two people for the purpose of making each a beneficiary of
the other and which has been recorded with the county clerk and recorder in the county in which one of the person
lives. The agreement is based on the Colorado Designated Beneficiary Act.
Same-sex (and, subject to Our Underwriting approval, opposite-sex) domestic partner. Check with your
employer to see if a domestic partner will be eligible. If domestic partners are recognized by the employer, all
references to spouse in this Booklet include a domestic partner.
Domestic partner means a person of the same sex (or opposite sex if approved by Underwriting) is the Subscriber’s
sole domestic partner; he or she is mentally competent; he or she is not related to the Subscriber by blood closer than
permitted by state law for marriage; he or she is not married to anyone else; and he or she is financially
interdependent with the Subscriber.
Newborn child. A newborn child born to you or your spouse is covered under your coverage for the first 31 days of
birth. If the newborn is your grandchild, the newborn is usually not covered (see the Grandchild heading in this
section).
During the first 31 days after birth, a newborn child will be covered for Medically Necessary care. This includes well
child care and treatment of medically diagnosed Congenital Defects and Birth Abnormalities. This is regardless of the
limitations and exclusions applicable to other conditions or procedures of this Booklet. All services during the first 31
days are subject to Cost Sharing and any benefit maximums that apply to other conditions.
To keep the child’s coverage beyond the 31-day period, please send Us an Enrollment Application and Change Form
to add the child if you have a non-family policy. We must get this form within 31 days after the birth of the child to
continue coverage. You do not need to complete the form to add the child if you had family coverage at the time of
birth of the child and if no additional Premium is required. Just provide Us notice within 60 days of the child’s birth.
Adopted child. An unmarried child (who has not reached 18 years of age) adopted while you or your spouse is
enrolled will be covered for 31 days after the date of placement for adoption.
“Placement for adoption” means when a Subscriber has a legal obligation to partially or totally support a child in
anticipation of the child’s adoption. A placement ends when the legal obligation for support ends.
To keep the adopted child’s coverage beyond the 31-day, you must send Us an Enrollment Application and Change
Form to add the adopted child. We must get this form within 31 days after the placement of the child for adoption to
continue coverage for the 32nd day and thereafter.
Dependent child. A child (including a stepchild or a disabled child) under 26 years of age may be covered under the
terms of this Booklet. Coverage stops at the end of the month in which the child turns 26. If you or your spouse have
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a qualified medical child support order for this child, the Dependent child is eligible for coverage, up to age 26,
whether the child lives with you or your spouse.
Disabled Dependent child. An unmarried child who is 26 years or older, medically certified as disabled, and
dependent on the parent may be covered under the terms of this Booklet. We must receive notice of the disability for
the disabled Dependent coverage to continue after the Dependent child turns age 26. You and the disabled
Dependent’s Doctor must send Us a Mentally or Physically Disabled Dependent Form. You may call Us or visit Our
website to get such form.
Grandchild. A grandchild of yours or your spouse is not eligible for coverage unless you or your spouse are the court-
appointed permanent guardians or have adopted the grandchild. You must send an Enrollment Application and
Change Form and proof of the court appointment or the legal adoption. One other option is to enroll the grandchild
under an individual child-only plan with, subject to its terms and conditions.
Medicare-Eligible Members
Before you turn 65, or if you qualify for in Medicare other ways, you should contact the local Social Security Administration
office to establish Medicare eligibility. You should then contact the employer to talk about options.
For details on how the benefits will be coordinated between Medicare and this plan, see the “General Policy Provisions”
section.
Enrollment Process
This section lists who is eligible and what forms are needed for enrollment. Coverage starts on the Effective Date in Our
files. No services before that date are covered.
Note: Sending an Enrollment Application and Change Form does not guarantee you get on the plan.
Enrollment Forms
You must send Us an Enrollment Application and Change Form to add any Dependents. More forms may be needed for
special Dependent status. You can get such forms from your employer, Our member services or Our website.
Initial Enrollment
We must receive the enrollment form within 31 days after the date of hire or within 31 days of when the waiting period
ends. The Effective Date will be determined by the waiting period in the Employer Master Contract. The employer can
tell you the length of the waiting period.
Open Enrollment
Any eligible employee who did not enroll when they were first eligible can enroll during the employer’s annual open
enrollment period. This period is generally 31 days before the employer’s Anniversary Date. The annual open enrollment
period is subject to all provisions of the Booklet. The employer can tell you more about the open enrollment period.
Newly Eligible Dependent Enrollment
You may add a Dependent who becomes newly eligible due to a qualifying event. Qualifying events include marriage,
birth, placement for adoption or issuance of a court order. To add the Dependent, We must get an Enrollment Application
and Change Form within 31 days of the date of the event. Proof of the event, e.g., a copy of the marriage certificate or
court order, must be attached to the form. Coverage will be effective on the date of the qualifying event.
When you or your spouse are required by a court or administrative order to cover an eligible Dependent for child support,
the eligible Dependent must be enrolled within 31 days of the issuance of such order. We must receive a copy of the
court or administrative order with the Enrollment Application and Change Form. If you do not add the eligible Dependent
within 31 days of the issuance of the order, you must wait until the next open enrollment to add the Dependent.
Special Enrollment for Eligible Employees and Eligible Dependents
Special enrollment is available for those who are not enrolled in the employer health coverage with Us. This is allowed
when there is a change in family status or when there is an involuntary loss of group coverage.
Family Status Change - Qualifying events for special enrollment due to a family status change are marriage, divorce,
birth, placement for adoption or a qualified medical child support order. If the employer has elected to cover designated
beneficiaries, a family status change includes the addition of a designated beneficiary. We must get the Enrollment
Application and Change Form within 31 days after the date of the event. Proof of such event must be with the form.
Examples of proof may be a copy of the marriage certificate or court order. If you get the form to Us on time, coverage
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with Us starts on the date of the qualifying event. When the event is a birth, labor and delivery benefits are not covered if
the mother is not on the plan.
Involuntary Loss of Other Group Coverage – An involuntary loss of other coverage is when the other group coverage
stops due to a loss of employment, or the reduction of work hours. It can also be due to the death of an employee, legal
separation or divorce, or loss of Dependent or designated beneficiary status under the other plan. It can also happen
when the other plan no longer covers a class of individuals, or the employer no longer helps pay for the coverage, or
when all benefits end because the person no longer lives, resides or works in the service area of the plan.
If you are approved for special enrollment, coverage with Us starts on the day after the loss of other coverage. If the other
plan offers continuation of coverage, you can only ask for coverage with Us after that coverage ends (or you can enroll at
the next open enrollment).
The loss of other coverage must be involuntary. If you decide to end the other coverage, you do not qualify for special
enrollment. But, you can enroll at the next open enrollment.
Loss of State Medicaid Plan or State Child Health Insurance Program (SCHIP) - Loss of eligibility from a state
Medicaid or SCHIP health plan is also a qualifying event for special enrollment for you or your Dependents. You must file
an application with the employer within 60 days after coverage has ended. Also, special enrollment is allowed for the
employee who becomes eligible for premium assistance, with respect to coverage under the employer’s health coverage,
under a state Medicaid or SCHIP health plan. This includes any waiver or demonstration project conducted under or in
relation to these plans. Similarly, you must file an application with the employer within 60 days after the eligibility date for
assistance is determined.
Late Entrants
If the Subscriber does not enroll themselves and/or their Dependents when first eligible or during a Special Enrollment
period, they will not be eligible to enroll until the next Open Enrollment Period. If you enroll as a late entrant, your eligible
Dependents applying at the same time will also be late entrants.
Military Service
Employees going into or coming back from military service can keep this coverage. This choice is required by the
Uniformed Services Employment and Reemployment Rights Act (USERRA). These rights apply only to employees and
their Dependents covered under the plan before the employee leaves for military service:
 The longest period of coverage under this paragraph is the lesser of;
- 24 months, starting on the date when the absence starts; or
-
The day after the person was required to, but failed to, apply for or return to work.
 A person who opts to keep this coverage may be asked to pay up to 102% of the Premium. But those on active duty
for 30 days or less cannot be asked to pay more than the employee’s share, if any, for the coverage.

During a military leave covered by USERRA, the law requires employers to continue to give coverage under this Booklet
to its Members. The coverage provided must be identical to the coverage provided to similarly situated, active employees
and Dependents. This means that if the coverage for similarly situated, active employees and Dependents is modified,
coverage for you (the individual on military leave) will be modified.
Multiple Coverage Plans with Us
You may have more than one group health plan with Us or any of Our affiliates. If you don’t want both plans, you can
cancel one of the plans and ask for a Premium refund. But to get a refund, you must tell Us within 31 days after the dual
coverage starts. If We do not get notice within 31 days, you will not get a refund of past Premium. But you can still ask
Us to cancel the plan you no longer want.
How to Change Coverage
If a group provides you with multiple health care options, you may switch to another coverage offered by the group during
open enrollment.
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HOW TO ACCESS YOUR SERVICES AND OBTAIN APPROVAL OF BENEFITS
This is a Preferred Provider Organization (PPO) plan, which means you have In-Network (participating) and Out-of-
Network (non-participating) benefits.
This PPO coverage lets you choose how to use your benefits and control your out-of-pocket costs. When you get care
from In-Network Providers, you receive the highest level of benefits at the lowest cost. The Schedule of Benefits lists
payment levels for both In-Network and Out-of-Network care. We publish a directory of participating Providers. You can
get a directory from your employer or from Us. You may call the member services number that is listed on your Health
Benefit ID Card or you may write Us and ask that We send you a directory. You may also search for a Provider on -line at
www.anthem.com.
You can access care from In-Network and Out-of-Network Providers without a referral. As well, no authorization or
referral is needed for an OB/GYN and certified nurse midwife care.
Providers
Participating Providers (In-Network)
Participating Providers have a network agreement with Us for this health benefit plan. Covered Services provided by a
participating Provider are considered In-Network. When you see a participating Provider you have lower out-of-pocket
costs. Your In-Network Cost Sharing for participating Providers is on the Schedule of Benefits under the heading of In
Network. You need to check to see if your Provider is a participating Provider before your visit. To do that, you can check
Our website or call Our member services.
We do not guarantee that a participating Provider is available for all services and supplies covered under your PPO
coverage. For some services and supplies, We may not have arrangements with participating Providers. Please call Our
member services for a list of the counties where We may not have participating Providers for such services and supplies.
Sometimes you may need to travel a reasonable distance to get care from a participating Provider. This does not apply if
care is for an Emergency. If you choose to obtain the service from a non-participating Provider rather than the
participating Provider, you will need to pay for any charges from the non-participating Provider that are over Our Maximum
Allowed Amount. The Maximum Allowed Amount is the most We will allow for a Covered Service.
If We don’t have a participating Provider within a reasonable number of miles from your home for a Covered Service, you
may be able to obtain a preauthorized network exception to obtain care from a non-participating Provider at the In-
Network benefit level. If you want to get a network exception to receive coverage for a Covered Service from a non -
participating Provider at the In-Network level of benefits, you must call the member services to request this exception
before getting the Covered Service from a non-participating Provider. If approved, We will pay the non-participating
Provider at the In-Network level of benefits and you won’t need to pay more for the services than if the services had been
received from a participating Provider.
If you do not receive a preauthorized network exception to obtain Covered Services from a non-participating Provider, the
claim will be processed using your Out-of-Network cost shares.
Non-participating Providers (Out-of-Network)
Providers who have not signed a PPO Provider contract with Us are non-participating Providers under this PPO plan.
Services provided by a non-participating Provider are considered Out-of-Network. When you see a non-participating
Provider you may have higher Out-of-Pocket costs. Your Out-of-Network Cost Sharing responsibilities for non-
participating Providers may be found on the Schedule of Benefits under the Out-of-Network heading.
We will not deny or restrict Covered Services just because you get treatment from a non-participating Provider; however,
you may have to pay more. The Cost Sharing for Covered Services from a non-participating Provider may be larger. Also,
non-participating Providers do not have to accept Our Maximum Allowed Amount as full payment. They can charge or
“balance bill” you for any amount of their bill which We do not pay. This “balance billing” cost is on top of, and does not
count toward, your Cost Sharing obligation.
We pay the benefits of this Booklet directly to non-participating Providers, if you have authorized an assignment of
benefits. An assignment of benefits means you want Us to pay the Provider instead of you. We may require a copy of the
assignment of benefits for Our records. These payments fulfill Our obligation to you for those services.
Voluntary Wellness Incentive Programs
We may offer health or fitness related program options for purchase by your group to help you achieve your best
health. These programs are not Covered Services under your group’s medical insurance policy, but are separate
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components, of your group health plan which are not guaranteed under your insurance Booklet and could be discontinued
at any time. If your group has selected one of these options to make available to all employees, you may receive
incentives such as gift cards by participating in or completing such voluntary wellness promotion programs as health
assessments, weight management or tobacco cessation coaching. Under other options a group may select, you may
receive such incentives by achieving specified standards based on health factors under wellness programs that comply
with applicable law. If you think you might be unable to meet the standard, you might qualify for an opportunity to earn the
same reward by a different means. You may contact Us at the member service number on your Health Benefit ID Card
and We will work with you (and, if you wish, your Doctor) to find a wellness program with the same reward that is right for
you in light of your health status. (If you receive gift cards as a wellness reward and use it for purposes other than for
qualified medical expenses, this may result in taxable income to you. For additional guidance, please consult your tax
advisor.)
Managed Care Features
Managed care is Our way of giving you access to quality, cost effective health care. It uses tools like utilization
management and cost of services, and measures Provider and coverage performance. Your health benefit plan includes
the processes of Preauthorization, concurrent and retrospective reviews to determine when services should be covered
by your health benefit plan. Their purpose is to promote the delivery of cost-effective medical care by reviewing the use of
procedures and, where appropriate, the setting or place of service that they are performed. Your health benefit plan
requires that Covered Services be Medically Necessary for benefits to be provided. When setting or place of service is
part of the review, services that can be safely provided to you in a lower cost setting will not be Medically Necessary if
they are performed in a higher cost setting. This section of the Booklet explains how these managed care features are
used and will guide you through the steps to get care. For more information on what to do for Emergency care and
Urgent Care, please see the “Benefits/Coverage (What Is Covered)” section.
We may, from time to time, waive, enhance, modify or discontinue certain medical management processes (including
Utilization Review, Care Management, and disease management) if in Our discretion, such change is in furtherance of the
provision of cost effective, value based and/or quality services.
In addition, We may select certain qualifying Providers to participate in a program that exempts them from certain
procedural or medical management processes that would otherwise apply. We may also exempt your claim from medical
review if certain conditions apply.
Just because We exempt a process, Provider or claim from the standards which otherwise would apply, it does not mean
that We will do so in the future, or will do so in the future for any other Provider, claim or Member. We may stop or modify
any such exemption with or without advance notice.
You may determine whether a Provider is Participating in certain programs by checking your Provider directory or
contacting member services at the number on the back of your Health Benefit ID card.
You are free to choose your Hospital and attending Doctors. But not all Providers are covered under this Booklet. We
require that Doctors hold a valid Doctor’s license, practice within the scope of that license and be a member of, or
acceptable to, the attending staff and board of directors of the Hospital in which the services are to be provided.
Benefits provided under this coverage do not regulate the amounts charged by Providers of medical care.
Our Process to Determine if Services are Covered
To decide if a health service is covered, We consider if the service is Medically Necessary or preventive and if the service
is Experimental or Investigational or, Cosmetic. We also consider if the terms of this Booklet limit or deny benefits for th e
service. We use many resources, like:
 Peer-reviewed medical literature (such as publications and journals);
 Our adopted medical policies and practice guidelines;
 Guidelines or professional standards which We get from national organizations and professional groups; and
 Consultations with Doctors, Specialists and other health care professionals.
We will decide what services are covered under your Booklet and what services are not covered. But in making these
decisions, We do not promote or reward Our employees or provider reviewers for withholding a benefit approval for
Medically Necessary Covered Services that you are entitled to.
Medically Necessary - We decide whether services, procedures, supplies or visits are Medically Necessary. Other than
preventive services, only Medically Necessary services, procedures, supplies or visits are eligible to be Covered Services.
Our medical policy uses current standards of practice and evaluates medical equipment, treatment and interventions with
an evidence-based review of scientific literature. As medical technology is often changing, We also create or update
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policies to address new medications, devices and procedures. We review and update Our medical, behavioral health and
pharmaceutical polices on a regular basis. Those policies are considered part of this Booklet. In evaluati ng new
technology and whether to consider it as eligible for coverage under Our policies, We consider peer-reviewed medical
literature, consultations with Doctors, Specialists and other health care professionals, policies and procedures of
government agencies and study results showing the impact of the new technology on long-term health.
Experimental or Investigational and/or Cosmetic Procedures - We don’t pay for any services, procedures, surgeries
or supplies that We consider Experimental or Investigational, and/or Cosmetic. In addition We don’t pay for complications
arising from any services, procedures, surgeries or supplies that We consider Experimental or Investigational, and/or
Cosmetic.
Even if Medically Necessary and not Experimental or Investigational, and/or Cosmetic, a service might not be covered.
The benefits, exclusions and limitations of your coverage take priority over medical policy.
Also, certain procedures, diagnostic tests, Durable Medical Equipment, home care services, home intravenous services
and medications require Our Preauthorization to be covered. The current list of services requiring Preauthorization is on
Our website. See the “Appropriate Place and Preauthorization” below for additional details.
Appropriate Place and Preauthorization
You can get care in an inpatient or outpatient setting. The setting depends on your health condition and what services are
needed to manage your health. We cover care in both places if the care received is a Covered Service and is appropriate
to the setting and is Medically Necessary. Examples of inpatient settings include Hospitals, Skilled Nursing Facilities and
Hospice Facilities. Examples of Outpatient setting are the Doctors’ office, ambulatory Surgery center, Retail Health Clinic,
Home Care and home Hospice settings. Some Covered Services must be received from a designated facility, for example
this includes but is not limited to bariatric Surgery. For human organ transplant services to be covered they need to be
received from a Center of Excellence To determine which Covered Services must be received from a designated facility
or Center of Excellence contact member services. Covered Services received from a non-designated facility may be
denied or paid at a lower amount.
Preauthorization is a process We use to determine if a service or supply is a Covered Service and if your care is given in
the right medical setting. The Preauthorization process may set limits on the coverage available under this Booklet.
Preauthorization is required before a Hospital admission or before receiving certain procedures or services. Some drugs
also require Preauthorization.
Preauthorization criteria will be based on multiple sources including medical policy, clinical guidelines, and pharmacy and
therapeutics guidelines. We may determine that a service that was initially prescribed or requested is not Medically
Necessary if you have not previously tried alternative treatments which are more cost effective.
The in-state participating Provider who schedules an admission or orders the procedures or service is responsible for
getting Preauthorization.
If you are using a non-participating Provider or an out-of-state participating Provider, you need to make sure that the
Provider asks for and gets the Preauthorization from Us. If you don’t get the Preauthorization you may have to pay for any
test, equipment, service or procedure that is not preauthorized. To find out which services require Preauthorization and to
be sure that Preauthorization has been given, you may contact Us.
Inpatient Admissions - Inpatient admissions include admissions to acute care Facility Providers (Hospitals),
long-term care Facility Providers, sub-acute Facility Providers, rehab Facility Providers, Skilled Nursing Care
Facility Providers and inpatient Hospice Facility Providers. Admissions for all inpatient stays require Preauthorization.
Also, once admitted, further care will be reviewed under Our concurrent review guidelines. Your Provider must call the
number for Provider authorization on your Health Benefit ID Card to request Preauthorization. We will review the request
for Preauthorization. If the inpatient stay is approved, all benefits available under your coverage are provided for the set
number of days We have preauthorized If additional days are requested by the Provider, We will reevaluate Our
Preauthorization. This helps with your timely discharge or transfer to the appropriate level of care.
Routine newborn care admissions usually do not require Preauthorization. But if the baby needs to stay in the Hospital
after the mother leaves, Preauthorization is required for the baby’s continued stay.
Scheduled Admissions - Your Provider should get Preauthorization from Us at least 15 days before a planned
admission begins. Then, if the stay goes over the number of days on the Preauthorization, the Provider must get
additional authorization. We will send written confirmation of Our decision to you and your Provider within two
business days of receipt of all necessary information.
Unscheduled (Emergency) Admissions - You don’t need Preauthorization for an Emergency admission. But We do
need to be contacted within seventy-two hours after the admission, unless you are unable to do so. If you can’t notify
Us within seventy-two hours, you still need to notify Us of the admission as soon as you can. We may deny your
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coverage if you do not tell Us within seventy-two hours. Some examples of Emergency admissions are admissions
involving accidents, alcohol detoxification, or the onset of labor in pregnancy.
Outpatient Procedures – Even outpatient procedures may need Preauthorization. You and your Providers can visit Our
website at www.anthem.com or call Our member services for a list of outpatient procedures and services that need
Preauthorization. Your Provider must contact Us for Preauthorization. If preauthorized, these services may be performed
in a Hospital on an outpatient basis or in a freestanding facility, such as an Ambulatory Surgery center.
Appropriate Length of Stay
We work with your Providers, use medical policies and medical care guidelines to decide how long your Hospital stay is
covered. We also use concurrent review to decide how long your stay is covered.
Concurrent Review - While you are in the Hospital, We will review your medical care to see if you are getting appropriate
and Medically Necessary Hospital services. We need to be told about the admission promptly to help with the
management and authorization of any Covered Services during and after your Hospital stay.
At some point during an approved Hospital stay, We may decide that further days or care is not Medically Necessary. We
will notify you, your attending Doctor and the Hospital of this decision. You can choose to stay in the Hospital after
authorization ends, but We will not pay for services after the recommended date of discharge. You will need to pay for all
charges owed after the recommended day of discharge. For more information, read about When We Deny Preauthorization
below.
When We Need More Information
We may request more information from you or others to decide whether to preauthorize the procedure. After We have
received all information and made a decision, We will confirm Our decision within two business days. If We don’t get the
information requested, the Preauthorization may be denied.
If a Preauthorization of a requested service meets Medical Necessity criteria, it does not guarantee that payment will be
allowed. Fraud or abuse, or changes in eligibility afterwards, could cause a denial of payment. When We receive your
claim(s), We will review them against the terms of this Booklet. Also, the Preauthorization is only good for a specific place
and period of time. Services which are not given in the place and time authorized may be denied. If additional services or
time are needed, another or extended Preauthorization is required.
When We Deny Preauthorization
If We do not give you the Preauthorization, you may have to pay for all charges which were not preauthorized. But You or
your representative can Appeal Our Preauthorization decision by following the procedure outlined in the “Appeals and
Complaints” section.
Retrospective Claim Review
This is when We decide to review the care after it was given to you We may do so to see if the care that was given was
what We preauthorized. Or it may be to check how much your care cost or how it matches up against available benefits,
medical policy and medical necessity. We may ask to see your medical records to help Us decide what is covered. If We
decide your care is not covered We will not pay for it. But you or your representative can appeal Our decision by following
the procedure outlines in the “Appeals and Complaints” section.

Ongoing Care Needs
We coordinate ongoing care through services like transition of care, utilization management, care management and
disease management.
Transition of Care
If you are getting ongoing care for a medical condition when you first enroll in this coverage, We may be able to help ease
the transition. Examples of ongoing care are prenatal/obstetrical care, Home Care or Hospice Care. We try to avoid
disruption of a new Member’s care through Our transition of care policy. If interested, you or your Provider must review
the reference sheet, complete a Transition of Care Form and submit them to Us for review. You or your Provider can get
these materials by calling Our medical management department at 303-831-3238 or 1-800-797-7758.
Utilization Management
Utilization management is when We look at national guidelines and medical policies to decide if your care is medically
needed, given in the right setting and for the right amount of time or visits. We may decide that some or all of a service is
not covered. Despite Our decision about coverage, what care you choose is entirely between you and your Provider.
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Care Management
You may have an illness or injury that is so complex that a care plan is needed. Some examples are Members with a
spinal cord injury or in need of a transplant. Through this care management a care manager may work with you or your
family to help coordinate medical care. The care manager may also help organize a smooth transition from Hospital care
to home care. We designed this program to identify patients, early in their care, who may benefit from this service. Care
management helps Providers document, assess and address the issues related to care. It also helps in getting care
issues resolved consistently and on time. Bottom line, care management helps promote quality care results.
We decide who qualifies for care management. Not everyone with the same illness or injury may qualify for care
management. It depends on how much care management We decide you need. We have nurses and other qualified staff
to give care management when needed. They have been specially trained to coordinate care in complex cases. You may
work one on one with a care manager. Then again you may not. It depends on whether there is a liai son at the place
where you are admitted. If you are assigned a care manager, you will get the care manager’s phone number. That way
you can call the care manager with any questions you have.
Care managers handle a number of care-related tasks. They work with Providers, patients and patients’ families to draw
up a care plan. Then they help implement and monitor that plan. They also decide if you are getting what you need when
you need it and in the place where you need to get it.
We fit care management to individual needs. We may offer benefits for some alternate care that is not listed as a Covered
Service. We typically only do this in cases with intensive care management. Cases like these are rare. We may also
extend Covered Services beyond the limits of coverage listed in this Booklet. We will make these decisions case-by-case.
Just because We have extended benefits or approved alternate care one time does not mean We have to do it again for
you or for any other Member. We may change or stop giving extended benefits or alternate care. When this happens We
will notify you or your representative in writing.
Disease Management
This is when We help coordinate care for Members who have specific, persistent or chronic conditions like diabetes, heart
disease and asthma.
These disease management programs are designed to promote self-management. It also encourages you to comply with
your Provider’s plan of care. Disease management stresses prevention, education and care coordination. These help to
avoid acute episodes as well as the disease getting worse slowly. We base Our programs on the best practices and
results found in peer-reviewed medical literature. We regularly send care reports to Providers. This promotes continuity of
care.
We may not offer programs to everyone with the conditions listed above. Also, conditions that are more complicated may
need more intense and more frequent services. Just because We have offered disease management to you does not
mean We have to offer other programs to you or any other Member. It’s also up to you.
Disease management is voluntary and you can choose to participate or stop at any time
We have an agreement with Providers who participate in disease management programs. The agreement may include
financial incentives or risk-sharing relationships. These relationships are related to the services provided or to referrals to
other Providers. These other Providers include network Providers and disease management programs. You can co ntact
your Provider or Us if you have questions about these incentives and risk-sharing relationships.
Participation in Ongoing Needs Programs
There are several ways for you to become involved in one of Our care management or disease management programs.
We can identify Members that We believe may benefit from the programs, or Doctors may refer their patients to Us. You
may also call Us directly at Our Help Line (303) 764-7066 or (877) 225-2583. Additional information about Our disease
management and wellness programs is available on Our website under the BlueCares for You heading.
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The BlueCard Program
Like all Blue Cross & Blue Shield plans throughout the country, We participate in a program called "BlueCard." This
program lets you get Covered Services at the In-Network cost-share when you are traveling out of state and need health
care, as long as you use a BlueCard Provider. All you have to do is show your Health Benefit ID Card to a participating
Blue Cross & Blue Shield Provider, and they will send your claims to Us.
If you are out of state and an Emergency or urgent situation arises, go to the nearest Emergency or Urgent Care Facility.
In a non-Emergency situation, you can find the nearest contracted Provider by visiting the BlueCard Doctor and Hospital
Finder website (www.BCBS.com) or call the number on the back of your Health Benefit ID Card.
You can also access Doctors and Hospitals outside of the U.S. The BlueCard program is recognized in more than 200
countries throughout the world.

Care Outside the United States – BlueCard Worldwide
Before you travel outside the United States, check with your Group or call Customer Service at the number on your Health
Benefit ID Card to find out if your plan has BlueCard Worldwide benefits. Your coverage outside the United States may be
different and We suggest:
 Before you leave home, call the Customer Service number on your Health Benefit ID Card for coverage details.
 Always carry your up to date Anthem Health Benefit ID Card.
 In an Emergency, go straight to the nearest Hospital.
 The BlueCard Worldwide Service Center is on hand 24 hours a day, seven days a week toll-free at (800) 810-BLUE
(2583) or by calling collect at (804) 673-1177. An assistance coordinator, along with a health care professional, will
arrange a Doctor visit or Hospital stay, if needed.
Call the Service Center in these non-emergency situations:
 You need to find a Doctor or Hospital or need health care. An assistance coordinator, along with a medical
professional, will arrange a Doctor visit or Hospital stay, if needed.
 You need Inpatient care. After calling the Service Center, you must also call Us to get approval for benefits at the
phone number on your Health Benefit ID Card. Note: this number is different than the phone numbers listed above for
BlueCard Worldwide.
Payment Details
Participating BlueCard Worldwide Hospitals. In most cases, when you make arrangements for a Hospital stay
through BlueCard Worldwide, you should not need to pay upfront for Inpatient care at participating BlueCard
Worldwide hospitals except for the out-of-pocket costs (non-Covered Services, Deductible, Copayments and
Coinsurance) you normally pay. The Hospital should send in your claim for you.
Doctors and/or non-participating Hospitals. You will need to pay upfront for outpatient services, care received from
a Doctor, and Inpatient care not arranged through the BlueCard Worldwide Service Center. Then you can fill out a
BlueCard Worldwide claim form and send it with the original bill(s) to the BlueCard Worldwide Service Center (the
address is on the form).
Claim Filing
 The Hospital will file your claim if the BlueCard Worldwide Service Center arranged your Hospital stay. You will need
to pay the Hospital for the out-of-pocket costs you normally pay.
 You must file the claim for outpatient and Doctor care, or Inpatient care not arranged through the BlueCard Worldwide
Service Center. You will need to pay the Provider and subsequently send an international claim form with the original
bills to Us.
Claim Forms
You can get international claim forms from Us, the BlueCard Worldwide Service Center, or online at
www.bcbs.com/bluecardworldwide. The address for sending in claims is on the form.
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BENEFITS/COVERAGE (What is Covered)
This section describes your benefits. You must get care from a participating Provider for your benefits to be covered at the
In-Network level. The exceptions to this are Emergency Care, Urgent Care or when preauthorized by Us. Services whi ch
are not received from a participating Provider may be covered Out-of-Network. Not all Covered Services are covered
Out-of-Network. To learn more, read your Schedule of Benefits.
Covered Services and supplies are only covered if they are Medically Necessary or preventive. They are not covered if
they are Experimental or Investigational, and/or Cosmetic. They are not covered if not preauthorized where required. All
services must be standard medical practice where they are received for the health problem being treated, and they must
be legal in the United States. The fact that a Provider may order, advise or approve that you receive a service, treatment
or supply does not make it Medically Necessary or a Covered Service. It also does not promise payment by Us. To learn
more, read the “How to Access Your Services and Obtain Approval of Benefits” section in this Booklet.
Services, supplies, tests and drugs are not covered if they are excluded under this Booklet or are not obtained in the way
required by this Booklet. To learn more, read the exclusions in each covered benefit, the limits in the Schedule of
Benefits, and the “Limitations/Exclusions (What Is Not Covered and Pre-Existing Conditions)” section of this Booklet.
Preventive Care Services
Preventive Care Services include Outpatient Services and Doctor Office Services. Preventive care includes the
screenings and services listed below, when no sign or history of a health problem exists.
Preventive care does not include services when you have symptoms or have been diagnosed with a medical problem.
Instead, those services will be considered for possible coverage under the Doctor Office Services or Diagnostic Services
benefits below.
 Preventive Care Services are covered as needed by the rules under federal and state laws, including but not limited to
the Patient Protection and Affordable Care Act (PPACA), and are to become effective in accordance with those laws.
Those laws, and your coverage, may change from time to time. Many Preventive Care Services are covered by this
Booklet with no Deductible, Copayment or Coinsurance from the Member when provided by a participating Provider.
These services fall under four broad types as shown below:
 Services with an “A” or “B” rating from the United States Preventive Services Task Force. Examples are:
- Breast cancer;
- Cervical cancer;
- Colorectal cancer;
- High blood pressure;
- Type 2 diabetes Mellitus;
- Cholesterol; and
- Child and adult obesity.
 Routine shots, including flu shots, for children, adolescents, and adults recommended by the Advisory Committee on
Immunization Practices of the Centers for Disease Control and Prevention.
 Preventive care and screenings for children, adolescents, and adults are based on the comprehensive guidelines from
the Health Resources and Services Administration. This includes child health supervision services.
 Other preventive care and screening for women are also covered based on the guidelines from by the Health Resources
and Services Administration, including the following:
– Women’s contraceptives, sterilization procedures, and counseling. This includes Generic and Single Source Drugs
as well as injectable contraceptives and patches. Contraceptive devices such as diaphragms, intrauterine devices
(IUDs), and implants are also covered. You must get covered contraceptives from an In -Network pharmacy or
participating Provider, if you don’t they will not be covered. Multi-Source Drugs will be covered under the Retail
Pharmacy/Home Delivery Pharmacy Prescription Drugs below.
– Breastfeeding support, supplies, and counseling. [Benefits for breast pumps are limited to one per pregnancy
– Gestational diabetes screening.
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Additional women’s Preventive Care Services include well-woman visits, HPV testing, counseling for sexually transmitted
infections, counseling and screening for HIV, and counseling and screening for interpersonal and domestic violence.
To learn more, you can call Us using the number on your Health Benefit ID Card. Or you can view the federal
government’s web sites at:
http://www.healthcare.gov/center/regulations/prevention.html;
http://www.ahrq.gov/clinic/uspstfix.html; and
http://www.cdc.gov/vaccines/acip/index.html

As required by state law, preventive care services also include:
 Routine screening mammogram;
 Routine cytologic screening (pap test);
 Routine prostate specific antigen (PSA) blood test and digital rectal;
 Colorectal cancer examination, including colonoscopies and related laboratory tests;
 Routine PKU tests for newborns;
 Cholesterol screening for lipid disorders;
 Tobacco use screening of adults and tobacco cessation interventions by your Provider; and
 Alcohol misuse screening and behavioral counseling interventions for adults by your Provider.
In addition to federal and state law rules, the following preventive care services are covered:
 Annual medical diabetes eye exams, or as often as your Provider decides; and
Flu shot from a non-participating Provider flu shot clinic. Coverage is provided for one flu shot per Benefit Period, or more
often as We decide. Some places that may give flu shots are your local pharmacy, at your job, or a grocery store. There
may be other flu shot clinic locations not listed. To learn more about how much We pay you back for a flu shot, and to get
the claim form, visit Our website at www.anthem.com. You may also call Our member services. The amount We cover is
subject to change. A flu shot paid for in full, or in part by someone else, is not eligible for coverage.
Infertility Diagnostic Services
We cover tests and services to find the cause of infertility. We do not cover the treatment of infertility.
Coverage for the diagnosis of infertility includes inpatient services, outpatient services, and Doctor office services.
Coverage is also limited. See the Schedule of Benefits for the most We will pay in a lifetime. If you change coverage and
the new coverage is within the same kind of benefit design, the same lifetime benefit applies. If you change your
coverage to a benefit design that is different, a separate and new lifetime maximum benefit begins with the new coverage.
Maternity Services and Newborn Care
Coverage for maternity and newborn care covers inpatient services, outpatient services and Doctor office services for
normal pregnancy. This includes one routine ultrasound and normal routine nursery care for a well newborn baby. We
also cover complications of pregnancy, as needed by state law, and miscarriage. The newborn baby is covered for
Medically Necessary care and treatment of injury and sickness, and medically diagnosed Congenital Defects and Birth
Abnormalities.
After childbirth, We will cover the mother and the baby for at least 48 hours in a Hospital. If delivery is by cesarean
section, coverage will be for at least 96 hours. If the baby is born between 8:00 p.m. and 8:00 a.m., coverage will
continue until 8:00 a.m. on the morning after the 48 or 96 hours timeframe. But the mother and baby can leave sooner if
the mother and Doctor or certified nurse midwife agree to do so.
At-home visits following child-birth are covered for you at your home by a Doctor, nurse or certified nurse midwife. This
needs to be done within seventy-two (72) hours after you and your baby are released from the Hospital. Coverage for this
visit includes, but is not limited to:
 Parent training;
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 Physical assessments;
 Assessment of the home support system;
 Help and training in breast or bottle feeding; and
 Performance of any maternal or neonatal tests routinely performed during the usual course of inpatient care for the
mother or newborn child, including collecting samples for hereditary disease and metabolic newborn screening.
The mother can decide that this visit may happen at the Doctor’s office.
We pay for Covered Services from a Provider for therapeutic termination of pregnancy only to the extent necessary to
prevent the death of the mother or unborn baby.
Diabetes Management Services
We cover diabetes training and medical nutrition therapy if you have diabetes (whether or not it is insulin dependent), or if
you have raised blood glucose levels caused by pregnancy. Other medical conditions may also qualify. But the services
need to be ordered by a Doctor and given by a Health Care Professional who is certified, registered or with training in
diabetes. Diabetes training sessions must be provided by a health care professional in an outpatient Facility or in a
Doctor’s office.
. Screenings for gestational diabetes are covered under Preventive Care Services.
Doctor Office Services
We cover Doctor office visits when needed to check your health, or to discuss and find the cause of a health problem, or
to get treatment and non-urgent and non-Emergency medical care. Services include getting second opinions on a
condition, or discussing birth control or family planning. For allergies, We also cover Doctor office visits to get testing,
shots and serum.
See this “Benefits/Coverage (What is Covered)” section for more information on prescription drugs administered in the
office.
There may be a limit on how many times you can visit a Doctor or Provider for certain treatments. Some examples are
physical or speech therapy, or visits to a chiropractor. To learn more, see the Schedule of Benefits.

Telemedicine Services
When you can’t travel to a Provider’s office, Telemedicine benefits might be available when provided by covered
Providers. Telemedicine is the real-time transfer of health data and help. Services include the use of interactive audio,
video, or other electronic media to discuss and treat your health problem. These services are covered if they would be
Covered Services when given in a face-to-face meeting with the Provider. See your Schedule of Benefits for applicable
Copayment, Deductible and Coinsurance.
There are limits. Telemedicine does not include the use of phones or fax machines. It also is not covered if you can go
into the office of a participating Provider in the area where you live. Telemedicine benefits may also be limited to only
certain areas in Colorado. Please check with Our member services to see if your area is eligible.
Non-Covered Services are:
 Reporting normal lab or other test results;
 Office appointment requests;
 Billing, insurance coverage or payment questions;
 Requests for referrals to doctors outside the online care panel;
 Benefit Preauthorization; and
 Doctor talking to another Doctor.
Inpatient Services
Inpatient Hospital Services are for acute care in a Hospital. Benefits are for charges from a Hospital for room, board and
general nursing services, ancillary (related) services, and services from a Doctor while you are in the Hospital. An
inpatient admission may include physical, occupational and speech therapy services care as part of your acute admission.
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If an inpatient admission is only for the purpose of rehab see the next section for Inpatient Rehab Services si nce that care
is limited.
Room, Board and General Nursing Services
 A room with two or more beds;
 A private room but only if it is Medically Necessary that you occupy a private room. For example a private room may
be needed for isolation. If it is Medically Necessary for you to be in Hospital, but not in a private room, We will only
allow benefits for the Hospital’s average rate for a semi-private room; and
 A room in a special care unit approved by Us. The special care unit must be set up to give intensive care and support
to critically ill patients.
Ancillary Services
 Operating, delivery and treatment rooms and supplies;
 Prescribed drugs given as part of the inpatient stay;
 Medical and surgical dressings, supplies, casts and splints;
 Diagnostic services;
 Therapy services;
 General nursing care; and
 Charges for processing, transportation, handling and giving of blood. Charges for blood, blood plasma and blood
products are covered unless the blood, blood plasma or blood products were given to you from a blood bank.
Other Services
 Medical care visits limited to one visit per day by any one professional Provider;
 Intensive medical care when your health problem requires it for a long time;
 If you are in the Hospital for Surgery, and your condition requires it, care by two or more Doctors during one Hospital
stay may be covered;
 Being seen by another professional Provider when your professional Provider asks. But if the request is made just
because of Hospital rules, coverage is not available;
 Surgery Services, including Reconstructive Surgery;
 Anesthesia, Anesthesia supplies and services; and
 Newborn examinations by a Doctor other than the Doctor who performed the obstetrical delivery.
Inpatient Rehab Services
If We determine that you no longer need acute Hospital care, or that the main reason for a Hospital stay is to restore or
improve functions you have lost because of an injury or illness, We will consider the care to be Inpatient Rehab Therapy.
We cover Inpatient Rehab Therapy up to the maximum number of days listed on the Schedule of Benefits.
Benefits for inpatient care are available while you are at a rehab facility for the main reason of getting rehab services. For
example, if your care includes at least three hours of therapy, We may consider it Inpatient Rehab Therapy. Some
therapies are speech therapy, respiratory therapy, occupational therapy and/or physical therapy. There may be differing
levels of therapy, like Acute Rehab Therapy, Chronic Rehab Therapy or Sub-Acute Rehab Therapy. But to be eligible for
benefits, rehab services must be aimed at goals that can likely be met in a reasonable period of time. Benefits are not
available for Custodial Care. Benefits will end at the earlier of:
 When rehab is no longer Medically Necessary and you stop meeting those goals;
 When you have used up the day limit as listed on your Schedule of Benefits; or
 We decide that Maximum Medical Improvement is reached and no further major changes can be made.
Skilled Nursing Care Facility (SNF)
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A Skilled Nursing Care Facility is a place that gives you skilled nursing care. Benefits are for charges from a Skilled Nursing
Care Facility for room, board and general nursing services, ancillary (related) services, and services from a Doctor while
you are in the Facility. For example it gives you therapies if you have an unstable or long term health problem. Skilled
nursing care is given under health supervision for nonsurgical care of long term health problems or healing stages of short
term health problems or injuries. Skilled Nursing Care Facility coverage does not include care for Members with
significant medical needs. Also, benefits are not available for Custodial Care. The Facility Provider and its service must
be covered and Preauthorized by Us.
Where covered, there may be separate limits on the number of days We cover for skilled nursing care. To learn more, see
the Schedule of Benefits. If you use up the number of days allowed, or if We determine that you reached Maximum
Medical Improvement and no further major changes can be made, further Skilled Nursing Care Facility services will be
denied.
Outpatient Services
Outpatient Services are for both Facility and professional Provider charges when given to you in an Outpatient location.
These can be places like a Hospital, Alternative Care Facility or other Facility Provider. Professional charges include
services billed by a Doctor or other professional Provider in the outpatient location.
The services covered for Inpatient Services listed above are also covered for Outpatient Services. What is not covered is
the room, board and general nursing services.
See this “Benefits/Coverage (What is Covered)” section for more information on prescription drugs administered in the
office.
Diagnostic Services
Coverage for test are covered when they are done as part of preventive care services, Doctor office services, infertility
services, outpatient services, home care services, hospice services, Emergency care and Urgent Care. Covered Services
include:
 X-ray and other radiology;
 Lab and pathology;
 CT, MRI, MRA, PET tests;
 Ultrasounds;
 Allergy tests;
 Hearing tests, unrelated to an exam for prescribing or fitting of a hearing aid, except as required by law;
 Genetic tests if those tests are allowed by Our medical policy; and
 Ultrafast CT scans when Preauthorized and if those tests are allowed by Our medical policy.
Surgical Services
Surgery services are covered when part of a Doctor office service, or on an inpatient or outpatient basis for:
 Surgery or other types of operative services;
 Treating broken bones and dislocations;
 Sterilization services;
 Anesthesia and for an assistant surgeon, but only if allowed by Our medical policy. We do not pay for all surgical
assistant procedures;
 Normal and related care, before and after Surgery; and
 Other types of services as approved by Us.
Bariatric surgery and complications from bariatric surgery that satisfy Our medical policy and which are received from a
designated facility are covered benefits. See the Schedule of Benefits for benefit limitations.
The surgical fee includes usual follow-up care that is Medically Necessary.
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Note: If you are getting benefits for a covered mastectomy or for follow-up care for a covered mastectomy, and you
decide to have breast reconstruction, you will also get coverage for:
 Reconstruction of the breast on which the mastectomy has been performed;
 Surgery and reconstruction of the other breast to give a balanced look; and
 Prostheses and for physical problems caused by any stage of the mastectomy, including lymphedemas.
Emergency Care and Urgent Care
It is good to know the difference between an Emergency and when your situation is Urgent.
Emergency Care
An Emergency is where a prudent person, having average knowledge of health services and medicine and acting
reasonably, believes that immediate medical care is needed to prevent death or serious harm to life or limb. In cases of
Emergency, services are covered from either an In-Network Provider or Out-of-Network Provider. For Emergency care
from an Out-of-Network Provider, you will not need to pay more than what you would have if you had seen a In-Network
Provider.
We cover Emergency services needed to screen and Stabilize you without Preauthorization. But once you are stabilized
any further or follow-up care is not considered Emergency care.
For inpatient admissions after Emergency care, you should get in touch with Us within seventy-two hours of being in
admitted or as soon as reasonably possible to obtain authorization for the continued stay.
Urgent Care
Sometimes the type of you care you need is Urgent and it not an Emergency. Urgent Care can be received from an In -
Network Provider or an Out-of-Network Provider. If you visit and Out-of-Network Provider your Cost Shares will be higher.
If you have an Accidental Injury or a medical problem, We will decide whether your injury or medical problem, Accidental
Injury care, is Urgent Care or Emergency Care for coverage purposes, based on your diagnosis and symptoms.
Urgent Care is when you need immediate medical attention but your condition is not life-threatening (non-Emergency).
Treatment of an Urgent Care health problem is not an Emergency and does not need the use of an emergency room at a
Hospital. If you call your Doctor before receiving care for an urgent health problem and you are told to go to an emergency
room, your care will be paid at the level specified in the Schedule of Benefits for Urgent Care.
Obtaining Emergency or Urgent Care
If you need Emergency Care or Urgent Care, even while you are away from home, you are covered. Please follow the
step-by-step instructions below to help make sure you receive coverage:
 Know the difference between an Emergency and an Urgent Care situation;
 If you are having an Emergency, call 9-1-1 or go to the nearest Hospital. If you are having an Urgent Care health
problem, go to an Urgent Care Center or your Doctor’s office. If there is not one nearby, then go to the Hospital;
 Call your Doctor or Us within 72 hours or as soon as you reasonably can;
 Ask if the Hospital or Urgent Care Center contracts with the local Blue Cross and Blue Shield Plan. More than likely it
does;
 If the Hospital or Urgent Care Center contracts with the local Blue Cross and Blue Shield Plan, show your Health
Benefit Identification (ID) Card to the Hospital staff or Doctor. If the Hospital or Urgent Care Center does not contract
with the local Blue Cross and Blue Shield Plan, you will need to pay the bill and file a claim form with Us;
 If the Hospital or Urgent Care Center contracts with the local Blue Cross and Blue Shield Plan, the Hospital or Urgent
Care Center will verify your eligibility and get your benefit information from a nationwide electronic data system;
 After you are treated, your claim is sent to Us. For Covered Services, you only have to pay any cost shares as stated
in your Schedule of Benefits; and
 You will receive and Explanation of Benefits form.
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Accidential Injuries
Additional accident benefits are allowed for Covered Services when needed to treat an Accidental Injury. To b e covered
under the Accidental Injury benefits, the following rules need to be met:

 The Accidental Injury needs to have happened on or after your Effective Date of coverage. This applies even when
you have a pre-existing condition limitation period or waiver of that limitation period;
 We allow a maximum of $500 per Member for Covered Services per accident. No Deductible or Coinsurance is taken
on the $500 maximum;
 The $500 maximum renews only when you have a separate accident.
The same services listed in the Booklet are covered for an Accidental Injury. If you receive outpatient medical care for an
accident and are admitted into the Hospital on the same day, those outpatient charges will be included in the Hospital bill.
If the charges for an Accidental Injury are over the $500 maximum then those charges over the $500 maximum are
covered subject to the Deductible and Coinsurance.
Ambulance and Transportation Services
Covered Ambulance and transportation services are by a vehicle designed, equipped and used only to transport the sick
and hurt for the following:
 From your home, scene of accident or health Emergency to a Hospital;
 Between Hospitals;
 Between a Hospital and a Skilled Nursing Care Facility; or
 From a Hospital or Skilled Nursing Care Facility to your home.
Ground Ambulance is most often Our approved method of transportation. Air Ambulance is only a benefit when it is
needed because of terrain, distance or your health problem. We will decide whether transport by air Ambulance is a
benefit on a case-by-case basis. If We decide that air Ambulance was used when ground Ambulance could have been
used, your coverage will be limited to ground Ambulance benefits.
Ambulance services are a Covered Service only when Medically Necessary and for Emergency care. Ambulance
services may also be a Covered Service for the following:
 When ordered by an employer, school, fire or public safety officer and you are not in a position to say no; or
 When We ask you to move from an Out-of-Network Provider to an In-Network Provider.
Trips must be to the closest local Hospital that can give you the Covered Services needed for your health problem. If a
local Hospital is not available, you are covered for trips to the closest such Hospital outside your local area.
If you decide not to get transported to a Hospital after an Ambulance has been called, your Deductible and/or
Coinsurance will still apply. For Emergency Ambulance services from by an Out-of-Network Provider you do not need to
pay more than would have been paid for services from an In-Network Provider.
Therapy Services
Coverage for therapy services are covered when done in the Doctor’s office, as part of an inpatient admission, when done
outpatient or as part of Home Care service.
Physical, Speech, and Occupational Therapy
For children under age 6, We cover at least 20 visits, each, of physical, speech and occupational therapy. Benefits include
the treatment of Congenital Defects and Birth Abnormalities, even if it a long term condition. It also doesn’t matter if the
reason for the therapy is to maintain (not improve) the child’s skills. For children between 3 and 6 with Autism Spectrum
Disorders, We cover more than 20 visits of each therapy if part of a Member’s Autism Treatment Plan and determined
Medically Necessary by Us.
From the Members birth until the Member’s third (3rd) birthday, these services shall be provided only where and only to the
extent required by applicable law.
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If you are 6 or older, We cover the number of combined visits listed on the Schedule of Benefits. Coverage is given only if
the physical, speech or occupational therapy will result in a practical improvement in the level of functioning in a short
period of time and is Medically Necessary.
Physical therapy includes care by physical means like, hydrotherapy, heat or like modalities, physical agents, bio-
mechanical and neuro-physiological principles and devices. Physical therapy is given to help pain, return function and
to prevent disability after a health problem, or as a result of a Congenital Defect or Birth Abnormality;
Speech therapy is covered where We decide it’s Medically Necessary to correct a speech problem caused by an
injury, health problem or Congenital Defect or Birth Abnormality. For a cleft palate or cleft lip, Medically Necessary
speech therapy is not limited, but those visits lower the number of speech therapy visits available to treat other
problems; and
Occupational therapy is covered to treat physical disabilities or a Congenital Defect or Birth Abnormality. The
therapy needs to be designed to help your ability to do the usual tasks of your daily living or your job.
Other Therapy Services
Chiropractic therapy services are covered when:
- within the scope of chiropractic care that supports or is needed to help you reach the physical state enjoyed before
the health problem; and
- the services are usually given to diagnose or treat a neuromusculoskeletal health problem linked to an injury or
illness.
Coverage is provided for examinations, office visits with manual adjustment of the spine, x-ray of the spine and
conjunctive physiotherapy. Chiropractic care that is due to an Accidental Injury is covered under the Accidental
Injuries benefits first. Benefits are up to the number of visits as listed on the Schedule of Benefits;
Massage therapy for injury or illness for which massage has a therapeutic result. Coverage is provided for up to a 60
minute session per visit. Some Covered Services include acupressure and deep tissue massage, or other approved
services. Benefits are up to the number of visits as listed on the Schedule of Benefits;
Acupuncture is the treatment of a health problem by inserting special needles along specific nerve pathways for
healing reasons. Services from an acupuncturist who acts within the scope of their license for the healing process of
neuromusculoskeletal pain resulting from an injury or illness. Benefits are up to the number of visits as listed on the
Schedule of Benefits;
Cardiac Rehab to repair an individual’s functional status after a cardiac event. Benefits are allowed at a facility for
exercise and education under the direct supervision of a professional Provider in an intensive outpatient rehab
program. From 6 to 36 visits per event are allowed based on Our medical policy;
Chemotherapy for the treatment of disease by chemical or biological antineoplastic agents. Chemotherapy services
can be given at the Providers office. See this “Benefits/Coverage (What is Covered)” section under Prescription
Drugs Administered by a Medical Provider for more information;
Dialysis treatments for a short term or chronic kidney illness which may include the use of an artificial kidney
machine;
Radiation therapy for the treatment of disease by x-ray, radium or radioactive isotopes; and
Inhalation therapy for the treatment of a health problem by the using medicines, water vapors, gases, or anesthetics
by inhalation.

Early Intervention Services
Services (as defined in this Booklet and by Colorado law in accordance with part C), that are authorized through an
eligible child's individualized family service plan (IFSP) and delivered by a Qualified Early Intervention Service Provider to
an eligible child, to the extent required by applicable law. The services stated in an IFSP will be considered Medically
Necessary. Coverage for early intervention services does not include: nonemergency medical transportation; respite care;
service coordination, as defined in federal law; or assistive technology (unless covered under the applicable insurance
policy as durable medical equipment). Coverage is limited to up to 45 visits, in 15 minute increments, per Benefit Period.
A 45 minute visit counts as 3 billing increments.
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This visit limit does not apply to rehabilitation or therapeutic services that are necessary as the result of an acute medical
condition or post-surgical rehabilitation or services provided to a child who is not participating in part C. The coverage for
Early Intervention Services is in addition to any other coverage provided under this Booklet for congenital defects or birth
abnormalities.
Autism Spectrum Disorders
Covered Services are provided for the assessment, diagnosis, and treatment of Autism Spectrum Disorders (ASD) for a
covered child. See the Schedule of Benefits for annual maximum benefits associated with Applied Behavior Analysis for
specific age categories. The following treatments will not be considered Experimental or Investigational and will be
considered appropriate, effective, or efficient for the treatment of Autism Spectrum Disorders where We determine such
services are Medically Necessary:
 Evaluation and assessment services;
 Behavior training and behavior management and Applied Behavior Analysis, including but not limited to consultations,
direct care, supervision, or treatment, or any combination thereof, for Autism Spectrum Disorders provided by Autism
Services Providers;
 Habilitative or rehabilitative care, including, but not limited to, occupational therapy, physical therapy, or speech
therapy, or any combination of those therapies.
 Prescription Drugs, if covered under this Booklet;
 Psychiatric care;
 Psychological care, including family counseling; and
 Therapeutic care.
Treatment for Autism Spectrum Disorders must be prescribed or ordered by a Doctor or psychologist, and services must
be provided by a Provider covered under this plan and approved to provide those services. However, behavior training,
behavior management, or Applied Behavior Analysis services (whether provided directly or as part of Therapeutic Care),
must be provided by an Autism Services Provider. Coverage of Autism Spectrum Disorders in this “Benefits/Coverage
(What Is Covered)” section is in addition to coverage provided for early intervention and Congenital Defects and Birth
Abnormality. Autism services and the Autism Treatment Plan are subject to Utilization Review.
Home Care/Home IV Therapy Services
Home health services are performed by a Home Health Agency or other Provider in your home. They must be given on a
part-time visiting basis for your course of treatment. Refer to your Schedule of Benefits for benefit limitations. Covered
Services include the following:
 Professional nursing services you get from a registered nurse (R.N.) or a licensed practical nurse (L.P.N);
 Health care/social services;
 Diagnostic services;
 Nutritional guidance;
 Certified nurse aide services under the supervision of an R.N. or a therapist skilled in professional nursing services;
 Therapy Services like physical, occupational, respiratory, inhalation, speech and hearing therapy. Therapy services
are not subject to the therapy limits listed under the Schedule of Benefits when provided by a Home Health Agency;
 Social work practice services from a social worker;
 Medical and surgical supplies;
 Durable medical equipment;
 Prescription Drugs but only if provided and billed by a Home Health Care Agency.
Home IV Therapy
Home IV therapy is covered and includes a mixture of nursing care, durable medical equipment and IV pharmaceutical
services. These are delivered and/or given intravenously in the home. Home IV therapy includes services and supplies
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such as for Total Parenteral Nutrition (TPN), antibiotic therapy, pain management and chemotherapy. TPN received in the
home is a covered benefit for the first 21 days after a Hospital discharge when it is Medically Necessary. More days may
be given up to a maximum of 42 days per Benefit Period when preauthorized by Us. Aside from the limits above, home IV
therapy services are not subject to the home health care limits listed on the Schedule of Benefits.
Home IV services are covered only if received from a home infusion Provider which is an In-Network Provider.
See the “Benefits/Coverage (What is Covered)” section under Prescription Drugs Administered by a Medical Provider for
more information.
Medical Foods
Benefits are given for medical foods for home use for metabolic disorders which may be taken by mouth or enterally. A
Provider must have prescribed the medical foods that are designed and manufactured for inherited enzymatic disorders
involved in the metabolism of amino, organic, and fatty acids. Such disorders include:
 Phenylketonuria, if you are 21 or younger (35 or younger for women of child-bearing age);
 Maternal phenylketonuria;
 Maple syrup urine disease;
 Tyrosinemia;
 Homocystinuria;
 Histidinemia;
 Urea cycle disorders;
 Hyperlysinemia;
 Glutaric acidemias;
 Methylmalonic academia; and
 Propionic acidemia.
These benefits do not include enteral nutrition therapy or medical foods for Members with cystic fibrosis or lactose- or soy-
intolerance. Also all covered medical foods must be obtained through an In-Network Pharmacy and are subject to the
pharmacy payment requirements. If benefits are provided through your pharmacy benefits manager, they will not also be
provided under this section
Hospice Care
Hospice Care may be given in the home or Hospice Facility for a course of treatment for medical, social, psychosocial,
and spiritual services used as relief for pain for patients with a terminal illness. Hospice Care includes routine home care,
constant home care, inpatient hospice and inpatient respite. To be eligible for hospice benefits, the patient must have a
life expectancy of six months or less, as certified by the attending Doctor.
Covered Services include Hospice Care when actively managed by a Hospice Facility. The Hospice Facility has to
coordinate all Hospice Care, whether you get them at home or at the hospice. Any care you get that has to do with an
unrelated illness or medical condition will be subject to the provisions of this plan that deals with that illness.
Hospice Care includes:
 Inpatient Hospice Care;
 Hospice day care;
 Home Care services;
 Skilled nursing services (by an R.N. or L.P.N.);
 Certified nurse aide services or nursing services tasked to other caregivers. This must follow state laws that cover
such care;
 Social/counseling services;
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 Doctor services;
 Physical, occupational, speech and respiratory therapies;
 Nutritional counseling by a nutritionist or dietitian;
 Medical supplies (including respiratory supplies), durable medical equipment (rental or purchase), oxygen, appliances,
prostheses and Orthopedic Appliances;
 Counseling services for the covered Member;
 Bereavement support services for the covered family Members;
 Inpatient hospice respite care. Inpatient hospice respite care may be provided only on an intermittent, nonroutine,
short-term basis;
 Intravenous medications and other Prescription Drugs ordinarily not available through a Retail Pharmacy;
 Short-term inpatient (acute) Hospice Care or continuous home care which may be required during a period of crisis,
for pain control or symptom management;
 Diagnostic testing; and
 Transportation.
Human Organ and Tissue Transplant Services
Covered Services are paid as inpatient services, outpatient services, or Doctor home visits and offices services depending
on where the services is given and subject to your cost shares.
Covered Transplant Procedure
We cover Medically Necessary human organ, tissue, and stem cell / bone marrow transplants and transfusions as
determined by Us when Preauthorized. This includes necessary acquisition procedures, harvest and storage, and
including Medically Necessary preparatory myeloablative therapy.
Covered transplant procedures include:
 Heart;
 Lung (single or double);
 Heart-Lung;
 Kidney-Pancreas;
 Pancreas;
 Liver;
 Bone Marrow/Peripheral Stem Cell/Cord Blood;
 Small bowel; and
 Multivisceral.
This list may change based on Our medical policy. If you are eligible for Medicare (or think you will be in the future), it i s
up to you to contact Medicare to see if you transplant will be covered by Medicare.
Immunosuppressant drugs prescribed for outpatient used with a covered human organ and tissue transplant that are
given only by written prescription and that are approved for general use by the Food and Drug Administration, but only if
your coverage has a Prescription Drug benefit.
As used under this section, the term donor means a person who gives organs for transplantation. If a human organ or
tissue transplant is given from a donor to the person receiving the transplant, the following apply:
 When both the person getting the transplant and the person donating the organ are Our covered Members, each is
entitled to the Covered Services given under the human organ and tissue transplant benefits;
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 When only the person getting the transplant is a covered Member, the person donating and the person getting the
transplant are entitled to the Covered Services given under the Human Organ and Tissue Transplant benefits.;
 The donor benefits are limited to those not given or available to the donor from any other source. This includes, but is
not limited to, other insurance coverage, grants, foundations, government programs, etc; and
 If the person giving the organ is Our covered Member, and the person getting the transplant is not covered by Us,
benefits will not be given for the donor or recipient expenses.
Coverage includes Covered Services for the live donor and/or donated organ or tissue. This can be for such things as
Hospital, surgical, medical, storage and transportation costs (including problems from the donor procedure for up to 6
weeks from the date of getting the organ).
Benefits are given for donor searches that are not part of your family for bone marrow/stem cell transplants for a covered
transplant procedure. Benefits for donor searches that are not part of your family for bone marrow/stem cell donor
searches are limited to the maximum as listed on the Schedule of Benefits.
In-Network Transplant Provider
 A Provider that We have chosen as a “Center of Excellence” and/or a Provider selected to take part as an In-Network
transplant Provider by a designee. The Provider has entered into a transplant Provider agreement to give covered
transplant procedures and certain administrative duties for the transplant network. A Provider may be an In-Network
transplant Provider for: Certain covered transplant procedures; or
 All covered transplant procedures.
Transplant Benefit Period
The transplant benefit period starts one day prior to a covered transplant procedure and continues for the applicable case
rate / global time period. The number of days will vary depending on the type of transplant received and the In-Network
transplant Provider agreement. Contact the case manager for specific In-Network transplant Provider information for
services received at or coordinated by an In-Network transplant Provider facility. If you are receiving services from a non-
participating Provider services are covered however you will be responsible for getting the Preauthorization be fore the
services are received. At the end of the case rate / global time period, benefit are provided under the Doctor Office
Services, Inpatient Services, and Outpatient Services section of the Booklet, depending on where the service is performed
and are not subject to the terms of the this Human Organ and Tissue Transplant section.
Prior Approval and Preauthorization
To maximize your benefits, you should call Our transplant department as soon as you think you may need a
transplant to talk about your benefit options. You must do this before you have an evaluation and/or work-up for
a transplant. We will help you to maximize your benefits by giving coverage information, including details on what is
covered and if any clinical coverage guidelines, medical policies, In-Network transplant rules, or exclusions apply. Call
the member services phone number on the back of your Health Benefit ID Card and ask for the transplant coordinator.
Even if We give a prior approval for the covered transplant procedure, you or your Provider must call Our transplant
department for Preauthorization prior to the transplant whether this is performed in an inpatient or outpatient setting.
Preauthorization is required before We will cover benefits for a transplant. Your Doctor must certify, and We must agree,
that the transplant is Medically Necessary. Your Doctor should submit a written request for Preauthorization to Us as
soon as possible to start this process. Not getting Preauthorization will result in a denial of benefits.
Please note that there are cases where your Provider asks for approval for HLA testing, donor searches and/or a harvest
and storage of stem cells prior to the final decision as to what transplant procedure will be needed. In these cases, the
HLA testing and donor search charges will be covered as routine diagnostic testing. The harvest and storage request will
be reviewed for Medical Necessity and may be approved. However, such an approval for HLA testing, donor search
and/or harvest and storage is not an approval for the later transplant. A separate Medical Necessity decision will be
needed for the transplant .Preauthorization is required before We will cover benefits for a transplant. Your Doctor must
certify, and We must agree, that the transplant is Medically Necessary. Your Doctor should submit a written request for
Preauthorization to Us as soon as possible to start this process. Failure to obtain Preauthorization will result in a denial of
benefits.
Please note that there are instances where your Provider requests approval for HLA testing, donor searches and/or a
harvest and storage of stem cells prior to the final determination as to what transplant procedure will be requested. Under
these circumstances, the HLA testing and donor search charges are covered as routine diagnostic testing. The harvest
and storage request will be reviewed for Medical Necessity and may be approved. However, such an approval for HLA
testing, donor search and/or harvest and storage is not an approval for the subsequent requested transplant. A separate
Medical Necessity determination will be made for the transplant procedure.
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Transportation and Lodging
We will cover the cost of reasonable and necessary travel costs when you get prior approval and need to travel more than
75 miles from your permanent home to reach the Facility where the covered transplant procedure will be performed. Our
help with travel costs includes transportation to and from the Facility, and lodging for the patient and one companion. If
the Member receiving care is a minor, then reasonable and necessary costs for transportation and lodging may be
allowed for two companions. You must send itemized receipts for transportation and lodging costs in a form satisfactory
to Us when claims are filed. Call Us for detailed information. Benefits for travel and lodging are limited to the maximum as
listed on the Schedule of Benefits.
For lodging and ground transportation benefits, We will cover costs up to the current limits set forth in the Internal
Revenue Code.
Limits
Certain human organ and tissue transplant services may be limited. See the Schedule of Benefits.
Also, the human organ and tissue transplant (bone marrow/stem cell) services, benefits or rules described above do not
apply to the following:
 Kidney;
 Cornea; and
 Any Covered Services for a covered transplant procedure received before or after the transplant benefit period. Note:
the harvest and storage of bone marrow/stem cells is included in the covered transplant procedure benefit above no
matter the date of service.
The above Covered Services are paid as Doctor Office Services, Inpatient Services, and Outpatient Services under this
Booklet depending on where the service is performed. Benefits are not covered for transportation, lodging and meals for
those services listed above.
Medical Supplies, Durable Medical Equipment, and Appliances
The supplies, equipment and appliances described below are covered under this benefit. But if We decide that the
medical supply, equipment and/or appliances includes comfort, luxury or convenience items, We only allow up to the
Maximum Allowed Amount for a standard covered item.
Medical and Surgical Supplies
We cover syringes, needles, oxygen, surgical dressings, splints and other like items that serve only a health purpose,
including diabetic supplies.
Durable Medical Equipment
We cover the rental (or, at Our choice, the purchase) of durable medical equipment prescribed by a Doctor or other
Provider. The rental cost must not be more than the price to buy the equipment. This equipment must serve only a health
care purpose and be able to withstand repeated use. If We cover a piece of medical equipment, We also cover the repair
of that equipment.
Prosthetic Devices
We cover purchase, fitting, needed changes, repairs, and replacements of prosthetic devices and supplies that:
 Replace all or part of a missing body part and its adjoining tissues; or
 Replace all or part of a permanently ineffective or non-functioning body part.
We also cover prosthetic arms and legs to the benefit amounts provided by federal laws for Medicare or where needed to
meet state insurance law.
Benefits for prosthetic devices include:
 Either one set of standard prescription glasses or one set of contact lenses (whichever is right for the health problem)
when needed to replace human lenses absent at birth or lost through intraocular Surgery, ocular injury or for the
treatment of keratoconus or aphakia;
 Breast prostheses and two surgical bras each Benefit Period after a mastectomy; and
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 The first wig after cancer treatment.
Orthopedic Appliances
We cover the purchase, fitting, needed changes, repairs, and replacements of Orthopedic Appliances and supplies. These
are rigid or semi-rigid supportive devices and items that limit or stop motion of a weak or diseased body part.
Foot Orthotics and orthopedic shoes are not covered (unless you have diabetes).
Hearing Aid Services
For children under 18, subject to the terms of the Booklet, We cover the following hearing aids and the services that go
with them when provided by or purchased as a result of a written recommendation from an otolaryngologist or a state-
certified audiologist:
 Audiological testing to measure the level of hearing loss and to choose the proper make and model of a hearing aid.
These evaluations will be provided under other benefits of this “Benefits/Coverage (What Is Covered)” section for
diagnostic services;
 Hearing aids (monaural or binaural) including ear mold(s), the hearing aid instrument, batteries, cords and other
ancillary equipment. We cover auditory training when it is offered using approved professional standards. Initial and
replacement hearing aids will be supplied every 5 years, a new hearing aid may be a covered service when
alterations to your existing hearing aid cannot adequately meet your needs or be repaired; and
 Visits for fitting, counseling, adjustments and repairs after receiving the covered hearing aid.
Dental Related Services
Accident-Related Dental Services
This Booklet is not meant to provide or replace dental insurance. But benefits are given for dental costs due to an accident
if you meet all of the following rules:
 Dental services, supplies and appliances are needed because of an accident. The accident must have caused other
major bodily injuries outside the mouth or oral cavity;
 Care must be for injuries to your sound natural teeth;
 Care must be needed to fix your teeth to the condition they were in just before the accident;
 The first dental services must be performed within 90 days after your accident; and
 All services must be performed within one year after your accident and the accident had to happen while coverage
was in effect under this employer plan. Services after one year are not covered even if you still have coverage with
Us.
Benefits for restorations are limited to those services, supplies, and appliances that We decide are appropriate in restoring
the mouth, teeth, or jaws to the condition they were in just before the accident.
Dental Anesthesia
Benefits are given for general Anesthesia from a Hospital, outpatient surgical facility or other facility, and for the Hospital
or facility charges needed for dental care for a covered Dependent child who:
 Has a physical, mental or medically compromising condition;
 Has dental needs for which local Anesthesia is not effective because of acute infection, anatomic variation or allergy;
 Is extremely uncooperative, unmanageable, uncommunicative or anxious and whose dental needs are deemed
sufficiently important that dental care cannot be deferred; or
 Has sustained extensive orofacial and dental trauma.
Cleft Palate and Cleft Lip Conditions
Benefits are given for inpatient care and outpatient care, including:
 Orofacial Surgery;
 Surgical care and follow-up care by plastic surgeons and oral surgeons;
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 Orthodontics and prosthodontic treatment;
 Prosthetic treatment such as obturators, speech appliances, and prosthodontic; and
 Prosthodontic and surgical reconstruction for the treatment of cleft palate and/or cleft lip.
If you have a dental policy, the dental policy would be the main policy and must fully cover orthodontics and dental
care for cleft palate and/or cleft lip conditions.
Other
The only other dental costs that are Covered Services are facility charges for inpatient and/or outpatient services. Benefits
are payable in such settings only if the Member’s health problem or the dental treatment calls for it to keep you safe.
Mental Health, Alcohol Dependency and Substance Dependency Services
We cover inpatient services, outpatient services and Doctor office services for the care of Mental Health Conditions,
Alcohol Dependency or Substance Dependency. These services include diagnosis, crisis intervention and short-term care
of Mental Health Conditions and for rehab of Alcohol Dependency or Substance Dependency.
Coverage for mental health care is for those conditions listed in the current version of the International Classification of
Diseases, in the chapter titled “Mental Disorders”. Mental Health Conditions are those that have a psychiatric diagnosis or
that need specific psychotherapeutic care. Attention Deficit Disorder (ADD) and Attention Deficit Hyperactivity Disorder
(ADHD) care is covered under this section if the services are given by a mental health Provider.
Alcohol Dependency and Substance Dependency benefits are for acute medical detox and for rehab. This care is covered
when given by an Alcoholism Treatment Center. Alcohol Dependency or Substance Dependency is what happens when
you use alcohol or other drugs in a way that harms your health or destroys your ability to control your actions. The main
reason for medical detox is to get rid of the toxins in your body, and check your heart rate, blood pressure and ot her vital
signs. Medical detox helps with your withdrawal signs and it gives you medicines as needed. Rehab includes the services
and treatment listed below, to help you stop abusing alcohol or drugs.
Unless it is an Emergency, if your care is not listed below, it will only be covered if We gave Preauthorization before the
services are received. Only the services received from the Doctor listed on the Preauthorization would be covered.
Inpatient Services. Inpatient care to treat Mental Health Conditions, Alcohol Dependency or Substance Dependency
includes:
 Individual psychotherapy;
 Group psychotherapy;
 Psychological testing;
 Family counseling with family Members to help in your diagnosis and care; and
 Convulsive therapy including electroshock treatment and convulsive drug therapy.
Outpatient Services. The same services listed above for inpatient are covered on an outpatient basis. What are not
covered are room, board and general nursing services. Outpatient services include intensive outpatient treatment.
Partial Hospitalization Services. The same services covered for outpatient services for Mental Health Conditions,
Alcohol Dependency and Substance Dependency are covered when you are in the Hospital for only part of the day.
Partial hospitalization treatment is covered only when you receive Medically Necessary care through a day treatment
program as decided by the facility.
We also cover medicine management for Mental Health Care Conditions when given by your medical Doctor, psychiatrist
or prescriptive nurse. If the medicine management is given by your medical Doctor, benefits are paid under your medical
benefit. If medicine management is given by a psychiatrist or prescriptive nurse, benefits are paid under your mental
health benefit. For coverage of Prescription Drugs, see the “Benefits Coverage (What Is Covered)” section.
Preauthorizations. Your Doctor should call Our behavioral health administrator to find out Medical Necessity needs,
correct treatment level and proper setting. Non Emergency inpatient services need Preauthorization. See the “How to
Access Your Services and Obtain Approval of Benefits” section for information. Our behavioral health administrator must
be told about all Emergency inpatient admissions the day after you have been admitted unless you are unable to contact
Us.
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Prescription Drugs Administered by a Medical Provider
We cover Prescription Drugs when they are administered to you as part of a Doctor’s visit, home care visit, or at an
outpatient facility. This includes drugs for infusion therapy, chemotherapy, specialty drugs, blood products, and office-
based injectable that must be administered by a Provider. This section applies when your Provider orders the drug and
administers it to you. Benefits for drugs that you can inject or get at a Pharmacy (i.e., self-administered injectable drugs)
are not covered under this section. Benefits for those drugs are described in the Retail Pharmacy/Home Delivery
Pharmacy Prescription Drugs or Specialty Pharmacy Drugs sections.
Note: When Prescription Drugs are covered under this benefit, they will not also be provided under the Retail
Pharmacy/Home Delivery Pharmacy Prescription Drugs or Specialty Pharmacy Drugs benefits, they will not be covered
under this benefit.
Important Details About Prescription Drug Coverage
Your plan includes certain features to determine when Prescription Drugs should be covered, which are described below.
As part of these features, your prescribing Doctor may be asked for more details before We can decide if the drug is
Medically Necessary. We may also set quantity and/or age limits for specific Prescription Drugs or use recommendations
made as part of Our Medical Policy and Technology Assessment Committee and/ or Pharmacy and Therapeutics (P&T)
Process.
Preauthorization
Preauthorization may be needed for certain Prescription Drugs to make sure proper use and guidelines for Prescription
Drug coverage are followed. We will contact your Provider to get the details We need to decide if Preauthorization should
be given. We will give the results of Our decision to both you and your Provider.
If Preauthorization is denied you have the right to file a Grievance as outlined in the “Appeals and Complaints” section of
this Booklet.

For a list of drugs that need Preauthorization, please call the phone number on your Health Benefit ID Card. The list will
be reviewed and updated from time to time. Including a drug or related item on the list does not promise coverage under
this Booklet. Your Provider may check with Us to verify drug coverage, to find out whether any quantity (amount) and/or
age limits apply, and to find out which brand or generic drugs covered under this Booklet.

Step Therapy
Step therapy is a process in which you may need to use one type of drug before We will cover another. We check certain
Prescription Drugs to make sure proper prescribing guidelines are followed. These guidelines help you get high quality
yet cost effective Prescription Drugs. If a Doctor decides that a certain drug is needed, the Preauthorization process will
apply.
Therapeutic Substitution
Therapeutic substitution is an optional program that tells you and your Doctor about alternatives to certain prescribed
drugs. We may contact you and your prescribing Doctor to make you aware of these choices. Only you and your Doctor
can determine if the therapeutic substitute is right for you. We have a therapeutic drug substitutes list, which We review
and update from time to time. For questions or issues about therapeutic drug substitutes, please call the phone number
on your Health Benefit ID card. Retail Pharmacy/Home Delivery Pharmacy Prescription Drugs
Our outpatient pharmacy benefits are for medications filled at a Retail Pharmacy or Home Delivery Pharmacy. You must
get covered Prescription Drugs and supplies from an In-Network pharmacy, if you don’t they will not be covered. All
Prescription Drugs must be on Our Prescription Drug List to be covered.
Outpatient pharmacy services do not include services received in the Hospital as an inpatient, if a medical supply, durable
medical equipment or appliance or when provided by a Specialty Pharmacy. See the “Benefits/Coverage (What Is
Covered)” section for other Covered Services covered by the Booklet. Exclusive Specialty Pharmacy Drugs listed on Our
Exclusive Specialty Drug List must be filled at a Specialty Pharmacy. See the “Benefits/Coverage (What Is Covered)”
section for more information.
For Prescription Drugs, including Exclusive Specialty Pharmacy Drugs, which are administered to you in a medical setting
(e.g., Doctor’s office, home care visit, or outpatient Facility), see this “Benefits/Coverage (What Is Covered)” section for
more information.
The Outpatient pharmacy benefits available under this Booklet are managed by the Pharmacy Benefits Manager (PBM).
The PBM is the company that We have contracted with to administer the Prescription Drug benefits. The PBM offers a
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nationwide network of Retail Pharmacies, a Home Delivery Pharmacy, and a Specialty Pharmacy. You may review the
current Prescription Drug List on Our website at www.anthem.com, under prescription benefits. You may also request a
copy of the Prescription Drug List by calling Our member services. The Prescription Drug List is subject to change. Just
because a drug or related item is on the list is not a promise of coverage.
For certain Prescription Drugs, the prescribing Doctor may be asked to provide additional information so that We can
determine if Medically Necessary. We may establish quantity limits for specific Prescription Drugs. The PBM in
consultation with Us also promotes and enforces the appropriate use of medications by reviewing for improper dosage,
potential drug to drug interactions or drug-disease state interactions.
Your Copayment amount depends on if the drug you receive is a first, second, third or fourth tier drug. See the Schedule
of Benefits to determine the associated Copayment for each tier.
The amount of benefits paid is based upon whether you obtain covered drugs and supplies from an In-Network Retail
Pharmacy or Home Delivery Pharmacy. A Prescription Drug must be a Legend Drug to be eligible for benefits.
Certain Legend Drugs may also be used for treatment of cancer even though it has not been approved by the Food and
Drug Administration (FDA) for treatment of a specific type of cancer, if the following conditions are met:
 the off-label use of the FDA approved drug is supported for the treatment of cancer by the authoritative reference
compendia identified by the Department of Health and Human Services; and
 the condition being treated is covered under this Booklet.
We have established a Pharmacy and Therapeutics (P&T) Process, in which health care professionals, including nurses,
pharmacists and doctors determine the clinical appropriateness of drugs and promote access to quality medications. This
process also reviews drugs to determine the most cost effective use of benefits and advise on programs to help improve
care. Our programs may include, but are not limited to, drug utilization programs, Preauthorization criteria, therapeutic
conversion programs, cross-branded initiatives and drug profiling initiatives.
The determination of tiers is made by Us using information from the P&T Process. In addition We use the cost of the drug
relative to other drugs in its therapeutic class or used to treat the same or similar condition, the availability of over -the-
counter choices and where appropriate, certain clinical economic factors.
We keep the right to decide coverage for dosage formulations. This means what administration methods are covered. For
example We may cover the drug by mouth, injections, topical, or inhaled and may cover one form of admini stration and
not cover or place other forms of administration on another tier.
Your Copayment amount is based upon the above and which tier the Prescription Drug falls under as follows:
Tier-1 - means a drug that has the lowest Copayment. This tier has low cost or preferred medications. This tier may
include Generic Drugs, Single Source Drugs and Multi-Source Drugs.
Tier-2 - means a drug that has a higher Copayment than those in tier 1. This tier has preferred medications that generally
are moderate in cost. This tier may include Generic Drugs, Single Source Drugs and Multi-Source Drugs.
Tier-3 - means a drug that has a higher Copayment than those on tier 2. This tier may have non-preferred medications
which are generally higher in cost. This tier may include Generic Drugs, Single Source Drugs, and Multi-Source Drugs.
Tier-4 - means drugs with the highest Copayment. This tier has medications which are generally highest in cost. This tier
may include Generic Drugs, Single Source Drugs, and Multi-Source Drugs.
The Provider or pharmacist can check with Us to verify drug tier placement, any quantity limits, Step Therapy,
Preauthorization requirements, or appropriate Brand Name Drugs or Generic Drugs covered under the Booklet.

When your Provider writes a prescription for a drug that requires Step Therapy, the PBM will let the pharmacy know that
you must first try a different, comparable drug that is covered. The pharmacy will contact your Provider to ask if the
prescription can be changed to the covered drug. If the recommended drug is not right for you, your Provider can ask for a
different one through the Preauthorization process.

Certain Prescription Drugs, or the prescribed quantity of a particular drug, may need Preauthorization. At the time you fil l
a prescription, the pharmacy is told about any Preauthorization requirements through the pharmacy’s computer system.
For a list of current drugs requiring Preauthorization, contact Our member services, or review the list on Our website at
www.anthem.com.
From time to time We may start various voluntary programs to encourage you to use more cost-effective or clinically-
effective drugs. This includes but is not limited to using Generic Drugs, home delivery drugs, over-the counter, or
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preferred products. Such programs may involve reducing or waiving Copayment for certain drugs or preferred products for
a limited period of time. We may stop a program at any time. If you are participating in a program that We have stoppe d
We will give you at least a 30 day advance written notice of the discontinuance.
Outpatient pharmacy benefits received from a In-Network pharmacy or Home Delivery Pharmacy are limited to:
 Prescription Drugs, including self-administered injectable drugs. These are Prescription Drugs that do not need
administration or monitoring by a Provider in an office or Facility. Office-based injectables and infused Drugs that
need Provider administration and/or supervision are covered under the “Prescription Drugs Administered by a Medical
Provider” benefit in this section;;
 Injectable insulin and syringes used for administration of insulin;
 Oral contraceptive drugs and contraceptive devices. Certain contraceptives are covered under Preventive Care
Services;
 Certain supplies, equipment and appliances (such as those for diabetes). You may contact Us to determine supplies
covered through a pharmacy; and
 Smoking cessation Prescription Drugs.
Each prescription is subject to a Copayment. If the prescription order includes more than one covered drug or supply, a
separate Copayment is required for each covered drug or supply. The Copayment will be the lesser of your Copayment,
or the Prescription Drug Maximum Allowed Amount. The Copayment will not be reduced by any discounts, rebates or
other funds received by Us or the PBM from drug manufacturers, or similar vendors and/or funds received by Us and or
the PBM. We will not pay for a covered drug or supply unless the Prescription Drug Maximum Allowed Amount is more
than the Copayment that you have to pay. See the Schedule of Benefits to determine the associated Copayment.
You are limited a 30-day supply of a Prescription Drug if obtained at an In-Network Retail Pharmacy or up to a 90-day
supply if received through the In-Network Home Delivery Pharmacy. When Medically Necessary, a vacation override is
available with applicable Copayment if you are traveling out of Our Service Area.
The Half-Tablet Program will allow you to pay a reduced Copayment on selected “once daily dosage” medications. The
Half-Tablet Program allows you to obtain a 30-day supply (15 tablets) of the higher strength medication when written by a
Doctor to take “1/2 tablet daily” of those drugs on the approved list. The P&T Process will determine additions and
deletions to the approved list. The Half-Tablet Program is strictly voluntary and your decision to take part should follow
consultation with and agreement by your Doctor. This program is only available through a Retail Pharmacy or Home
Delivery Pharmacy. To get a list of the products available on this program contact member services.
You may need to file your own claim if you need to have a prescription filled from an In-Network Pharmacy before you
receive your Health Benefit ID Card. The In-Network Retail Pharmacy cannot submit the claim on your behalf.
We and/or the PBM may receive financial credits or rebates from drug manufacturers based on the total volume of claims
processed for their products used by Our Members. These credits are used to help stabilize rates. Reimbursements to
pharmacies are not affected by these credits.
Prescription Drugs will always be dispensed as ordered by your Provider and by applicable state pharmacy regulations,
however you may have higher out-of-pocket expenses. You may request, or your Provider may order, a Brand Name
Drug. However, if a Generic Drug is available, you will need to pay the cost difference between the Generic Drug and
Brand Name Drug. The difference in cost is in addition to your tier Copayment for the drug. The cost difference between
the Generic Drug and Brand Name Drug does not go towards your Out-of-Pocket Annual Maximum. By law, Generic
Drugs and Brand Name Drugs must meet the same standards for safety, strength, and effectiveness. Using generics as a
rule saves money, yet provides the same quality. We keep the right to remove certain higher cost Generic Drugs from
this policy.
Home Delivery Pharmacy
You may also purchase your Maintenance Drugs by utilizing the In-Network Home Delivery Pharmacy and have your
prescription sent directly to your home. To receive your Maintenance Drugs by mail, follow these 3 steps:
 Ask your Doctor to write a prescription for a 90-day supply of your drugs plus three refills (certain medications may be
subject to state or federal dispensing limitations). If you need the drugs right away, ask your Doctor for two
prescriptions, one to be filled right away at a Retail Pharmacy and another to be sent to the Home Delivery Pharmacy;
 Complete the order form which is enclosed within the Home Delivery Pharmacy envelope; and
 Mail your questionnaire, written prescription(s), and a check to cover the amount of your Copayment(s) to the Home
Delivery Pharmacy. Credit card, debit card or checks are acceptable.
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Please allow 7-14 days for processing and shipping of your order. Orders can be tracked on Our website via
MyHealth@Anthem at www.anthem.com.
Helpful Tip: We suggest that you order your refill two weeks before you need it to avoid running or of your drugs. Any
questions concerning the Home Delivery Pharmacy program, contact member services.
You will receive refill forms and a notice that shows the number of refills your Doctor ordered in the package with your
drugs. To order refills, you must have used 75% of your home delivery prescription. You may use Our website at
www.anthem.com under MyHealth@Anthem or contact Our member services to obtain the mailing address for the Home
Delivery Pharmacy.
Specialty Pharmacy Drugs
Certain Exclusive Specialty Pharmacy Drugs obtained from a Retail Pharmacy must be ordered through a Specialty
Pharmacy by you or your Provider. Those drugs are the ones listed on Our Exclusive Specialty Drug List. You must get
covered Exclusive Specialty Pharmacy Drugs from an In-Network Pharmacy, if you don’t they will not be covered.
Exclusive Specialty Pharmacy Drugs are high-cost, injectable, infused, oral or inhaled medications that as a rule need
close supervision and monitoring by a medical professional. These drugs often require special handling such as
temperature controlled packaging and overnight delivery and often cannot be filled at a Retail Pharmacy or through a
Home Delivery Pharmacy. Benefits are only provided when you get your specialty drugs from an In-Network Specialty
Pharmacy for those Exclusive Specialty Pharmacy Drugs included on the Exclusive Specialty Drug List.
The Outpatient Specialty Pharmacy benefits available under this Booklet are managed by the Pharmacy Benefits
Manager (PBM). The PBM is the company that We have contracted with to administer the Prescription Drug benefits
including Exclusive Specialty Pharmacy Drugs. The PBM offers a Specialty Pharmacy which sends medications to you by
overnight mail or mail service for up to a 30-day supply (you cannot pick up your medication from the Specialty
Pharmacy). A Specialty Pharmacy is not a Retail Pharmacy or a Home Delivery Pharmacy.
Specialty Pharmacy services are for Exclusive Specialty Pharmacy Drugs that you do not get from a Retail Pharmacy, in
the Hospital as an inpatient, if a Medical Supply, Durable Medical Equipment or appliance. See the “Benefits/Coverage
(What Is Covered)” section for other Covered Services covered by the Booklet. This section covers Exclusive Specialty
Pharmacy Drugs that must be filled by a Specialty Pharmacy which will be used in place of getting the service from your
Doctor’s office, Retail Pharmacy or other Specialty Pharmacy unless you qualify for an exception.
The Outpatient Specialty Pharmacy benefits available under this Booklet are provided by Our Specialty Pharmacy. Our
Specialty Pharmacy is a full service Specialty Pharmacy which sends medications to you by overnight mail or mail service
for up to a 30-day supply (you cannot pick up your medication from Our Specialty Pharmacy). Our Specialty Pharmacy is
not a Retail Pharmacy or a Home Delivery Pharmacy.
We have established a Pharmacy and Therapeutics (P&T) Process, in which health care professionals, including nurses,
pharmacists and doctors determine the clinical appropriateness of drugs and promote access to quality medications. This
process also reviews drugs to determine the most cost effective use of benefits and advise on programs to help improve
care. Our programs may include, but are not limited to, drug utilization programs, Preauthorization criteria, therapeutic
conversion programs, cross-branded initiatives and drug profiling initiatives.
The determination of tiers is made by Us using information from the P&T Process. In addition We use the cost of the drug
relative to other drugs in its therapeutic class or used to treat the same or similar condition, the availability of over-the-
counter choices and where appropriate, certain clinical economic factors.
We keep the right to decide coverage for dosage formulations. This means what administration methods are covered. For
example We may cover the drug by mouth, injections, topical, or inhaled and may cover one form of administration and
not cover or place other forms of administration on another tier.
With respect to orally administered cancer chemotherapy, benefits will not be less favorable than the benefits for cancer
chemotherapy that is administered intravenously or by injection. In order to be prescribed, oral chemotherapy must be
found to be Medically Necessary by the treating Doctor for the purpose of killing or slowing the growth of cancerous cells
in a manner that is in accordance with nationally accepted standards of medical practice, clinically appropriate in the
terms of type, frequency, extent, site, and duration, and not primarily for the convenience of the patient, Doctor, or other
Provider. We may apply Our Drug List or clinical management requirements to any oral chemotherapy.

You may review the current Exclusive Specialty Drug List on Our website at www.anthem.com. You may also request a
copy of the list by calling Our Member services. Our Exclusive Specialty Drug List is subject to change. Just because a
drug or related item is on the list is not a promise of coverage.
Your Copayment amount is based upon the above and which tier the Specialty Pharmacy Drug falls under as follows:
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Tier-1 - means a drug that has the lowest Copayment. This tier has low cost or preferred medications. This tier may
include Generic Drugs, Single Source Drugs and Multi-Source Drugs.
Tier-2 - means a drug that has a higher Copayment than those in tier 1. This tier has preferred medications that generally
are moderate in cost. This tier may include Generic Drugs, Single Source Drugs and Multi-Source Drugs.
Tier-3 - means a drug that has a higher Copayment than those on tier 2. This tier may have non-preferred medications
which are generally higher in cost. This tier may include Generic Drugs, Single Source Drugs, and Multi-Source Drugs.
Tier-4 - means drugs with the highest Copayment. This tier has medications which are generally highest in cost. This tier
may include Generic Drugs, Single Source Drugs, and Multi-Source Drugs.
Prescription Drugs will always be dispensed as ordered by your Provider and by applicable state pharmacy regulations.
You may request, or your Provider may order, a Brand Name Drug. However, if a Generic Drug is available, you will need
to pay the cost difference between the Generic Drug and Brand Name Drug. The difference in cost is in addition to your
Copayment for the drug. The cost difference between the Generic Drug and Brand Name Drug does not go towards your
Out-of-Pocket Annual Maximum. By law, Generic Drugs and Brand Name Drugs must meet the same standards for
safety, strength, and effectiveness. Using generics as a rule saves money, yet provides the same quality. We keep the
right to remove certain higher cost Generic Drugs from this policy.
Each prescription is subject to a Copayment. If the prescription order includes more than one covered drug or supply, a
separate Copayment is required for each covered drug or supply. The Copayment will be the lesser of your Copayment,
or the Prescription Drug Maximum Allowed Amount. The Copayment will not be reduced by any discounts, rebates or
other funds received by Us or the PBM from drug manufacturers, or similar vendors and/or funds received by Us and or
the PBM. We will not pay for a covered drug or supply unless the Prescription Drug Maximum Allowed Amount is more
than the Copayment that you have to pay. See the Schedule of Benefits to determine the associated Copayment.
We use many different administrative processes and tools, such as Preauthorization for health care services. These help
Us decide the most right use and cost-effective alternatives available to Our Members. Certain Exclusive Specialty
Pharmacy Drugs, such as oral chemotherapy drugs, may require Preauthorization. At the time you fill a prescription, you
will be informed if Preauthorization is needed. For a list of current drugs requiring Preauthorization, contact Our member
services, or review the list on Our website at www.anthem.com. You can also check with Us to check on the drug tier
placement or Preauthorization requirements.
From time to time We may start various voluntary programs to encourage you to use more cost-effective or clinically-
effective drugs. This includes but is not limited to using Generic Drugs, home delivery drugs, over-the counter, or
preferred products. Such programs may involve reducing or waiving Copayment for certain drugs or preferred products
for a limited period of time. We may stop a program at any time. If you are participating in a program that We have
stopped We will give you at least a 30 day advance written notice of the discontinuance.
You or your Doctor may order your Specialty Pharmacy Drug from the Specialty Pharmacy. A dedicated care coordinator
will guide you or your Doctor through the process up to and including actual delivery of your Specialty Pharmacy Drug to
you or your Doctor. When you order a Specialty Pharmacy Drug for home or Doctor office use, you will need to pay the
appropriate Copayment for each Specialty Pharmacy Drug by check, money order, credit card or debit card and provide
all necessary information. For refills after that you will be contacted by your care coordinator.
Exception Process for Exclusive Specialty Pharmacy Drugs
If you or your Provider believes that you should not be required to get your Exclusive Specialty Pharmacy Drugs from a
Specialty Pharmacy, you must follow the exception process which is available from Our member services or at
www.anthem.com.
Clinical Trials
Benefits will be provided for Routine Patient Care costs during a clinical trial if all of these conditions are met (see the
definition of Routine Patient Care in the “Definitions” section of this Booklet):
 The treating Doctor recommends participation in the clinical trial after determining that participation has the potential
to give you some therapeutic benefit;
 We approve the trial or study under the September 19, 2000, Medicare National Coverage Decision as it related to
clinical trials;
 The treating Provider is certified, registered, or licensed. The Provider has to work within the scope of his/her
expertise. The facility and staff giving the care have the experience and training to provide treatment in a competent
manner;
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 Before participation in a clinical trial or study, you have signed a consent indicating that you have been informed of the
procedure and whatever risks it has along with alternative treatments. and that any coverage is in accordance with
this Booklet (including the application of out of network cost shares); and
 You have a condition that is disabling, is getting worse or threatens your life.
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LIMITATIONS/EXCLUSIONS (What is Not Covered and Pre-Existing Conditions)
This section talks about the items that are not covered. The items here are not Covered Services under this Booklet. The
list of exclusions is not a complete list of all services, supplies, conditions or situations that are not Covered Services. Just
because a service is not mentioned below does not mean it will be covered. It is important to know that in the
“Benefits/Coverage (What Is Covered)” section and in other parts of the Booklet there are limits, conditions, and
exclusions which apply, even if no mentioned below. The list below is meant as an aid to show common items which are
not covered.
We do not provide benefits for services, supplies, conditions, situations or charges:
1. That We find are not Medically Necessary. Emergency medical care is not subject to this exclusion as long as such
care meets the definition of Emergency medical care, see Emergency Care and Urgent Care under the
“Benefits/Coverage (What Is Covered)” section of this Booklet;
2. Received from someone or an entity that is not a Provider, as defined in this Booklet;
3. That are Experimental or Investigational or related to such, whether incurred before, in connection with, or subsequent
to the Experimental or Investigational service or supply, as determined by Us;
4. That could be paid as benefits through any governmental unit (except Medicaid), unless otherwise required by law.
The payment of benefits under this Booklet will be coordinated with such governmental units as required by state
and/or federal laws;
5. For which benefits would be paid by Medicare Part A and/or Part B, unless otherwise stated in this Booklet or
prohibited by federal law. See Medicare under the “General Policy Provisions” section of this Booklet;
6. In excess of the Maximum Allowed Amount unless otherwise stated in this Booklet;
7. Incurred before your Effective Date;
8. Incurred after the end date of this coverage unless otherwise stated in this Booklet;
9. For any procedures, services, equipment or supplies provided in connection with Cosmetic Services. Cosmetic
Services have the intent to preserve, change or improve your appearance. Or they are for psychiatric or psychological
reasons. There is no coverage for Surgery or treatments to change the texture or appearance of your skin. There is
no coverage to change the size, shape or appearance of facial or body features (such as your nose, eyes, ears,
cheeks, chin, chest or breasts) except where specifically required by law;
10. For services done to maintain or preserve the present level of function or prevent regression of function for a condition
that is resolved or stable;
11. For Dental Services. Excluded dental services include, but are not limited to, preventive care and fluoride
treatments; dental x-rays, supplies, appliances and all associated expenses; and diagnosis and treatment related
to the teeth, jawbones or gums such as extraction (including dental prosthesis and any treatment for teeth, gums,
tooth or upper or lower jaw augmentation or reduction (orthognathic Surgery) extraction of impacted wisdom
tooth), restoration and replacement of teeth, and services to improve dental clinical outcomes. This exclusion
does not apply to services which We are required by law to cover; services to prepare the mouth for radiation
therapy to treat head and/or neck cancer; and services specified as covered in this Booklet;
12. Weight loss programs, whether or not they are under a medical or Doctor’s care, unless otherwise stated in this
Booklet;
13. Treatment of obesity, except for surgical treatment of morbid obesity (bariatric Surgery) up to the maximum benefit as
listed on the Schedule of Benefits;
14. For care you get in an emergency room which is not Emergency care;
15. For research studies or screening exams, unless otherwise stated in this Booklet;
16. For stand-by charges of a Doctor;
17. Shots for travel;
18. Routine exams and shots that are needed as a condition of employment, for licensing, sport programs, insurance,
church, or camp;
19. For private duty nursing services, except when provided through the Home Health Services or Hospice Care services
under the “Benefits/Coverage (What Is Covered)” section of this Booklet;
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20. Related to male or female sexual or erectile dysfunction or inadequacies, no matter what origin or cause. This
includes all procedures, and equipment developed for or used in the treatment of impotency;
21. Nutritional and/or dietary supplements, or nutritional therapy unless otherwise stated in this Booklet or as required by
law. This exclusion includes those nutritional formulas and dietary supplements that can be bought over the counter,
which by law do not require either a written Prescription Drug or dispensing by a licensed pharmacist;
22. For complications arising from non-Covered Services and supplies;
23. Related to your leaving a Hospital or other facility against the medical advice of the Doctor;
24. For services or supplies for Intractable Pain and/or Chronic Pain;
25. Services that are more than the Benefit Period maximum payments as listed in the Booklet or Schedule of Benefits
even if you have satisfied the Out-of-Pocket Annual Maximum;
26. For any condition, disease, defect, ailment or injury arising out of and in the course of employment, except for officers
of the company who have opted out of workers’ compensation before the illness or injury. This exclusion applies even
if some or all benefits under any Workers’ Compensation Act or other similar law are not paid. This also applies
whether or not you claim the benefits or compensation. It also applies whether or not you recover from any third party,
except as stated in “General Policy Provisions” section of this Booklet;
27. For anything that occurs as a result of any act of war, declared or undeclared, while serving in the military, or services
and supplies furnished by a military facility for disabilities connected to military service;
28. For a condition resulting from a riot, civil disobedience, nuclear explosion or nuclear accident;
29. For testing or care that has been ordered by a court unless Medically Necessary and preauthorized by Us;
30. For which you have no legal obligation to pay in the absence of this or like coverage;
31. That you get from a dental or medical department run by or on behalf of an employer, mutual benefit association,
labor union, trust or similar person or group;
32. Prescribed, ordered or referred by, or received from, a member of your immediate family (parent, child, spouse, sister,
brother or self);
33. For filling out claim forms or charges for medical records or reports, unless otherwise required by law;
34. For missed or canceled appointments;
35. For mileage or other travel costs, except if We approve it;
36. For Custodial Care, or domiciliary or convalescent care, whether or not recommended or performed by a professional;
37. For foot care to improve comfort or appearance. This includes, but not limited to, care for flat feet, subluxations,
corns, bunions (except capsular and bone Surgery), calluses and toenails;
38. For sex change Surgery and related services, or the reversal of that, except where applicable law or regulation
requires coverage of such service or supply;
39. For marital counseling or personal growth;
40. For eyeglasses, contact lenses or their fitting, vision therapy or routine vision exams, unless otherwise stated in this
Booklet;
41. For hearing aids, unless otherwise stated in this Booklet;
42. For services or supplies mainly for educational, vocational, or training purposes, unless otherwise stated in this
Booklet;
43. Services to reverse voluntarily induced sterility;
44. Services of any type for the treatment of infertility;
45. For experimental infertility procedures and non-Medically Necessary infertility procedures including, but not limited to
artificial insemination, In-Vitro fertilization (IVF), gamete intrafallopian transfer (GIFT), and zygote intrafallopian
transfer (ZIFT);
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46. For services (including speech therapy) for dysfunctions that are self correcting. This includes language therapy for
young children with natural dysfluency or developmental articulation errors that are self correcting. It also includes
learning and behavior problems, hyperkinetic syndromes or mental retardation (except for Prescription Drugs for
treatment of these conditions if Prescription Drugs are covered);
47. For personal hygiene services, self help devices that are not medical in nature, or services and supplies for comfort
and ease;
48. For care related to radial keratotomy or keratomileusis or excimer laser photo refractive keratectomy;
49. Health club memberships, exercise equipment, charges from a fitness or personal trainer, or any other charges for
physical fitness, even if ordered by a Doctor. This also applies to health spas;
50. For self help training and other forms of self care that are not medical in nature, unless otherwise stated in this
Booklet;
51. For hair loss treatment, even if the hair loss is caused by a medical condition, except for alopecia areata or as
otherwise stated in this Booklet;
52. For peripheral bone density scans;
53. For storage or other administrative costs, except when provided as part of the Inpatient Services and Human Organ
and Tissue Transplant Services under the “Benefits/Coverage (What Is Covered)” section of this Booklet;
54. For medical, surgical services and appliances related to temporomandibular joint (TMJ) therapy regardless of Medical
Necessity;
55. For the cost of donor sperm or donor eggs, storage costs for sperm or frozen embryos, or tests to see if a procedure
to promote fertility or pregnancy is effective;
56. Provided or billed by a residential treatment center, school, halfway house, Custodial Care Facility for the
developmentally disabled, or outward bound program, even if psychotherapy is included;
57. For rolfing therapy, myotherapy or prolotherapy;
58. For Ambulance transportation if you could have been transported by private vehicle or by commercial or public
transportation without putting your health or safety in danger;
59. For Foot Orthotics, orthopedic shoes and arch supports (except if you are diagnosed with diabetes);
60. For air conditioners, humidifiers, dehumidifiers, special lighting or other environmental modifiers, wristlets,
augmentative communication devices, surgical supports, and corsets or other articles of clothing, unless otherwise
stated in this Booklet;
61. For items most often stocked in the home for general use like Band-Aids, thermometers and petroleum jelly;
62. Treatment of varicose veins or telangiectatic dermal veins (spider veins) by any method (including sclerotherapy or
other surgeries) when services are rendered for Cosmetic purpose;
63. For any services or supplies provided to a person not covered under the Booklet in connection with a surrogate
pregnancy. This includes, but not limited to, the bearing of a child by another woman for a couple who cannot have a
child;
64. Services received from Out-of-Network Providers for the following: acupuncture, massage therapy, acupuncture, and
outpatient Prescription Drugs;
65. Language training for delays in education, psychology or in speech;
66. Hobbies, arts and crafts that are a diversion, for recreation, or vocational in nature;
67. Cardiac Rehab home programs, which also includes on-going care;
68. Related to alternative or complementary medicine. Services in this category include, but are not limited to, holistic
medicine, homeopathy, hypnosis, aroma therapy, reike therapy, herbal, vitamin or dietary products or therapies,
naturopathy, thermography, orthomolecular therapy, contact reflex analysis, bioenergial synchronization technique
(BEST), biofeedback, chelating agents (except for treatment of heavy metal poisoning) and iridology;
69. For massage therapy any manipulative techniques or procedures which are not generally accepted in a majority of
states’ massage therapy licensing boards. Massage therapy supplies including but not limited to lotions;
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70. For acupuncture services mainly for the purpose of weight control, related to menstrual cramps and addiction
including smoking cessation;
71. For phone or fax communications between a Provider and Member for Telemedicine;
72. Elective termination of pregnancy.
Human Organ and Tissue Transplant Services:
1. Human organ and tissue transplant services that are not done by a In-Network transplant Provider for the organ or
tissue being transplanted;
2. If you are not a suitable candidate as determined by the In-Network transplant Provider to provide human organ and
tissue transplant services;
3. Benefits for services for donor searches or tissue matching, or personal living costs related to donor searches or
tissue matching, for the recipient or donor, or for their family members or friends except as covered;
4. For any transplant, treatment, procedure, facility, equipment, drug, device, service or supply that requires federal or
other governmental agency approval and such approval is not granted at the time services are provided, including any
service or supply associated with or provided in follow-up;
5. For transplants of organs other than those listed in “Benefits/Coverage (What Is Covered)” section in this Booklet
including non-human organs;
6. Procurement of a donor organ which has been sold rather than donated;
7. Related to artificial and/or mechanical hearts or for subsequent services and supplies for a heart condition as long as
any of the artificial or mechanical heart remains in place. This exclusion includes services for implantation, removal
and complications; or
8. For non-covered transportation and lodging costs related but not limited to the following:
- Alcohol, tobacco, other non food items;
- Meals;
- Child care;
- Mileage within the medical transplant facility city;
- Rental car, buses, taxis, or shuttle services, except those that We approve;
- Frequent flyer miles;
- Coupons, vouchers, or travel tickets;
- Prepayment or deposits;
- Services for a condition that is not directly related, or a direct result, of the transplant;
- Phone calls;
- Laundry;
- Postage;
- Entertainment;
- Interim visits to a medical care facility while waiting for the actual transplant procedure;
- Travel costs for donor companion/caregiver;
- Return visits for the donor for a treatment of an illness found during the evaluation.
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Retail Pharmacy Prescription Drugs:
1. Prescription Drugs and supplies received from an Out-of-Network pharmacy;
2. Prescription Drugs and supplies received as an inpatient in a hospital or other covered inpatient facility, except where
covered as part of the inpatient stay;
3. Non-legend Prescription Drugs, unless otherwise specified in this Booklet;
4. Drugs prescribed for weight control or appetite suppression;
5. Medication or preparations used for Cosmetic purposes to promote hair growth, prevent hair growth, or medicated
cosmetics. These included but are not limited to Rogaine®, Viniqa®, and Tretinoin (sold under such brand names as
Retin-A®);
6. Drugs not approved by the FDA;
7. Any new FDA approved drug product or technology (including but not limited to medications, medical supplies, or
devices) available in the marketplace for dispensing by the appropriate source for the product or technology, including
but not limited to Pharmacies, for the first six months after the product or technology received FDA new drug approval
or other applicable FDA approval. We may at Our sole discretion, waive this exclusion in whole or in part for a
specific new FDA approved drug product or technology;
8. Any medications used to treat infertility;
9. Delivery charges for prescriptions;
10. When benefits are provided for Prescription Drugs under the Retail Pharmacy/Home Delivery Pharmacy
Prescription Drugs section, they will not also be provided under the Prescription Drugs Administered by a
Professional Provider section.
11. Charges for the administration of any drug unless dispensed in the Doctor’s office or through home health care;
12. Drugs which are provided as samples to the Provider;
13. Antibacterial soap/detergent, toothpaste/gel, shampoo, or mouthwash/rinse;
14. Hypodermic needles, syringes, or similar devices, except when used for administration of a covered drug when
prescribed in accordance with the terms of the “Benefits/Coverage (What Is Covered)” section;
15. Therapeutic devices or appliances, including support garments and other nonmedicinal supplies (regardless of
intended use);
16. Certain Prescription Drugs may not be covered if you could use a Clinically Equivalent Drug, even if written as a
prescription, unless required by law;
17. Over-the-counter items drugs, devices and products, or Prescription Drugs with over the counter equivalents and
any drugs, devices or products that are therapeutically comparable to an over the counter drug, device, or
product, even if written as a prescription. This includes Prescription Drugs when any version or strength becomes
available over the counter;
18. Drugs not requiring a prescription by federal law (including drugs requiring a prescription by state law, but not federal
law) except for injectable insulin;
19. Prescription Drugs, which are dispensed in quantities or refill frequency which exceed the applicable limits established
by Us, at Our sole discretion;
20. Refills of prescriptions in excess of the quantity prescribed by the Provider, or refilled more than one year from the
date prescribed;
21. Prescription Drugs dispensed for the purpose of international travel;
22. Prescription Drugs which have been obtained through a Home Health Agency;
23. Replacement of lost or stolen Prescription Drugs; or
24. Drugs for treatment of sexual or erectile dysfunction or inadequacies, regardless of origin or cause and even if the
dysfunction is a side effect of, or related to another covered disease or illness.
Exclusive Specialty Pharmacy Drugs
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1. When benefits are provided under the Specialty Pharmacy benefits they will not be provided under the
“Benefits/Coverage (What Is Covered)” section of this Booklet, including without limitation Exclusive Specialty
Pharmacy Drugs administered by a medical Provider; or
2. When benefits are provided under the Specialty Pharmacy benefits they will not be provided under the
“Benefits/Coverage (What Is Covered)” section of this Booklet; or
3. Outpatient Prescription Drugs or medications that are Exclusive Specialty Pharmacy Drugs received from a Retail
Pharmacy. You will pay the full cost of the Specialty Pharmacy Drug when received from a Retail Pharmacy since
those services should have been received from a Specialty Pharmacy.
Chiropractic Therapy
1. Services for preventive, maintenance or well care;
2. Drugs, vitamins, nutritional supplements or herbs from a chiropractor;
3. Vocational, stroke, or long-term rehab unless otherwise stated in this Booklet;
4. Hypnotherapy, behavior training, sleep therapy, or biofeedback;
5. Rental or purchase of durable medical equipment unless otherwise stated in this Booklet;
6. Treatment for weight control;
7. Lab services from a chiropractor;
8. Thermography, hair analysis, heavy metal screening of mineral studies;
9. Inpatient services from a chiropractor;
10. Manipulation under Anesthesia;
11. Treatment of non-neuromusculoskeltal disorders; or
12. Advance diagnostic services such as MRI, CT, EMG, SEMG, and NCV.
Clinical Trials
1. Any part of the clinical trial or study that is paid for by a government or a biotechnical, pharmaceutical, or medical
industry;
2. Any drug or device that is paid for by the manufacturer, distributor, or provider of the drug or device;
3. Expenses not related to taking part in the clinical trial or study. These include, but is not limited to, travel, housing,
and other expenses that a participant or person with a participant may incur;
4. An item or service that is provided solely for data collection or analysis that is not directly related to the clinical
management of the participant;
5. Costs for the management of research relating to the clinical trial or study;
6. Health care services that, except for the fact that they are being provided in a clinical trial, are otherwise specifically
excluded from coverage under this Booklet; or
7. Any service or procedure related to the diagnosis, treatment or prevention of complications related to a clinical trial.
Pre-existing Conditions
Not applicable, plan does not impose limitation period for pre-existing conditions.
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MEMBER PAYMENT RESPONSIBILITY
Cost Sharing Requirements
Cost Sharing is how We share the cost of health care services with you. It means what We are responsible for paying
and what you are responsible for paying. You meet your Cost Sharing requirements through your payment of
Copayments, Deductibles and Coinsurance (as described below). How much you have to pay depends on the choices
you make of Providers. For example, if you choose to use a participating Provider or participating facility, your out-of-
pocket costs may be less than if you choose a non-participating Provider or non-participating facility. Your Cost Sharing
requirements are based on the Maximum Allowed Amount.
We work with Doctors, Hospitals, pharmacies and other health care Providers to control health care costs. As part of this
effort, most Providers who contract with Us agree to control costs by giving discounts to Us. Most other insurers maintain
similar arrangements with Providers.
In their contracts, participating Providers agree to accept Our Maximum Allowed Amount as payment in full for Covered
Services. We determine a Maximum Allowed Amount for all procedures performed by Providers.
The contracts between Us and Our participating Providers include a “hold harmless” clause which provides that you
cannot be responsible to the Provider for claims owed by Us for health care services covered under this Booklet. Non -
participating Providers do not have that rule. They can charge or “balance bill” you for any amount of their bill which We
do not pay. This “balance billing” cost can be large, and is on top of, and does not count toward, your Cost Sharing
obligation.
Maximum Allowed Amount
This section describes how We determine what We pay for Covered Services. Reimbursement of Covered Services
given to you by a participating and non-participating Provider is based on your plan’s Maximum Allowed Amount for the
Covered Service that you receive. Please see Inter-Plan Programs in the “Claims Procedure (How to File a Claim)” and
the BlueCard® Program in the “How to Access Your Services and Obtain Approval of Benefits” sections for more
information.
The Maximum Allowed Amount for this plan is the maximum amount of reimbursement We will allow for services and
supplies:
 that meet Our definition of Covered Services, to the extent such services and supplies are covered under this Booklet
and are not excluded;
 that are Medically Necessary; and
 that are provided with all applicable Preauthorization, utilization management or other requirements in this Booklet.
You will be required to pay a portion of the Maximum Allowed Amount if you have not yet met your Deductible or have a
Copayment or Coinsurance. In addition, when you receive Covered Services from a non-participating provider, you may
be responsible for paying any difference between the Maximum Allowed Amount and the Provider’s actual charges. This
amount can be large.
When you receive Covered Services from a Provider, We will apply claim processing rules to the claim submitted. These
rules evaluate the claim information and, among other things, determine the accuracy and appropriateness of the
procedure and diagnosis codes included in the claim. Applying these rules may affect Our determination of the Maximum
Allowed Amount. Our application of these rules does not mean that the Covered Services you receive were not Medically
Necessary. It means We have determined that the claim was submitted inconsistent with procedure coding rules and/or
reimbursement policies. For example, your Provider may have submitted the claim using several procedure codes when
there is a single procedure code that includes all of the procedures that were performed. When this happens, the
Maximum Allowed Amount will be based on the single procedure code rather than a separate Maximum Allowed Amount
for each billed code.
Likewise, when multiple procedures are performed on the same day by the same Doctor or other Provider, We may
reduce the Maximum Allowed Amounts for those secondary and later procedures because reimbursement at 100% of the
Maximum Allowed Amount for those procedures would represent duplicative payment for parts of the primary procedure
that may be considered incidental or inclusive.
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Provider Network Status
The Maximum Allowed Amount may vary depending upon whether the Provider is participating or non-participating.
A participating Provider is a Provider who is in the Provider network for this specific health benefits plan. For Covered
Services performed by a participating Provider, the Maximum Allowed Amount for this plan is the rate the Provider has
agreed with Us to accept as reimbursement for the Covered Services. Because participating Providers have agreed to
accept the Maximum Allowed Amount as payment in full for those Covered Services, they should not send you a bill or
collect for amounts above the Maximum Allowed Amount. However, you may receive a bill or be asked to pay all or a
portion of the Maximum Allowed Amount if you have not yet met your Deductible or have a Copayment or Coinsurance.
Please call member services for help in finding a participating Provider or visit www.anthem.com.
Providers who have not entered into a PPO Provider contract with Us are non-participating Providers and are not in any of
Our networks subject to Blue Cross Blue Shield Association rules governing claims filed by certain ancillary providers.
For Covered Services you receive from a non-participating Provider, the Maximum Allowed Amount for this plan will be
one of the following as determined by Us:
1. An amount based on Our non-participating Provider fee schedule/rate, which We have established at Our discretion,
and which We may modify from time to time, after considering one or more of the following: reimbursement amounts
accepted by like/similar Providers contracted with Us, reimbursement amounts paid by the Centers for Medicare and
Medicaid Services (CMS) for the same services or supplies, and other industry cost, reimbursement and utilization
data; or
2. An amount based on reimbursement or cost information from the Centers for Medicare and Medicaid Services
(“CMS”). When basing the Maximum Allowed Amount upon the level or method of reimbursement used by CMS, We
will update such information, which is unadjusted for geographic locality, no less than annually; or
3. An amount based on information provided by a third party vendor, which may reflect one or more of the following
factors: (1) the complexity or severity of treatment; (2) level of skill and experience required for the treatment; or (3)
comparable Providers’ fees and costs to deliver care; or
4. An amount negotiated by Us or a third party vendor which has been agreed to by the Provider. This may include rates
for services coordinated through Care Management; or
5. An amount based on or derived from the total charges billed by the non-participating Provider.
Unlike participating Providers, non-participating Providers may send you a bill and collect for the amount of the Provider’s
charge that exceeds Our Maximum Allowed Amount. You are responsible for paying the difference between the
Maximum Allowed Amount and the amount the Provider charges. This “balance billing” amount can be large. Choosing a
participating Provider will likely result in lower out of pocket costs to you. Please call member services for help in finding a
participating Provider or visit Our website at www.anthem.com.
Member services is also available to assist you in determining your plan’s Maximum Allowed Amount for a particular
service from a non-participating Provider. In order for Us to assist you, you will need to get from your Provider the specific
procedure code(s) and diagnosis code(s) for the services they will give you. You will also need to know the Provider’s
charges to calculate your out of pocket responsibility. Although member services can assist you with this pre-service
information, the final Maximum Allowed Amount for your claim will be based on the actual claim submitted by the Provider.
Member Cost Share
For certain Covered Services, and depending on your health benefits plan, you may be required to pay a part of the
Maximum Allowed Amount as your cost share amount. For example you would need to pay for your Copayment,
Deductible and/or Coinsurance.
Your cost share amount and out-of-pocket limits may vary depending on whether you receive services from a participating
Provider or non-participating Provider. This means you may be required to pay higher cost share amounts or may have
limits on your benefits when using non-participating Providers. Please see the Schedule of Benefits for your cost share
amounts and limitations. You can also call member services to find out your health benefit coverage or cost share
amounts which can vary by the type of Provider you use.
We will not pay for services that are not covered by this Booklet. You may be responsible for the total amount billed by
your Provider for non Covered Services. It doesn’t matter if the services are performed by a participating Provider or non-
participating Provider. Non-Covered services include services specifically excluded from coverage by the terms of this
Booklet and services received after benefits have been exhausted. Benefits may be exhausted by exceeding, for
example, the lifetime maximum, benefit caps or day/visit limits.
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Sometimes you may only be asked to pay the lower In-Network Cost Sharing amount when you use a non-participating
Provider. For example, if you go to a In-Network/Participating Hospital or Provider Facility you may receive Covered
Services from a non-participating Provider like a radiologist, anesthesiologist or pathologist. If you did not know that the
Provider is not participating, and that Provider is employed by or contracted with a Participating Hospital or facility, you will
pay the In-Network cost share amounts. You will not have to pay more for the Covered Services than you would have
had to pay if it had been received from a participating Provider.
Under certain events, if We pay the Provider amounts that are your responsibility, such as Deductibles, Copayments or
Coinsurance, We may get those amounts back from you. You agree that We have the right to collect such amounts from
you.
Authorized Services
In some cases, such as where there is no In-Network or participating Provider available for the Covered Service, We may
authorize the In-Network Cost Sharing amounts (Deductible, Copayment, and/or Coinsurance) to apply to a claim for a
Covered Service you get from a non-participating Provider. In such circumstance, you must contact Us in advance of
getting the Covered Service. Please contact member services to request authorization.
Copayment
Copayments may be required for Covered Services. A Copayment is a set, fixed-dollar amount you must pay to receive a
specific service. You are required to pay your Copayments to Providers for specific Covered Service as listed in the
Schedule of Benefits. You need to pay Copayments directly to the Provider. You must pay your Copayment even after
meeting Deductible and/or Coinsurance requirements or Out-of-Pocket Annual Maximum. Copayment amounts do not
apply to Deductible and/or Out-of-Pocket Annual Maximum requirements.
Deductible
A Deductible is a set dollar amount for Covered Services that you must pay within your Benefit Period before We pay for
Covered Services. Deductibles do not contribute toward your Out-of-Pocket Annual Maximum. Copayments and
Coinsurance are separate from and do not apply to the Deductible. The Deductible amount is listed in the Schedule of
Benefits.
There are two separate Deductibles: one for participating Providers and one for non-participating Providers. Charges
from a participating Provider cannot be applied toward meeting the Out-of-Network Deductible, and charges from a non-
participating Provider cannot be applied toward meeting the In-Network Deductible. If a service is subject to a
Copayment, it is not subject to the Deductible.
Each Member must meet a separate Deductible. A new Deductible is required for each Benefit Period. The Out-of-
Network Deductible applies if We have a participating Provider to provide a Covered Service or supply and you receive
the service or supply from a non-participating Provider.
Family Deductible - The family Deductible is a combined Deductible. This means any combination of amounts paid by
family Members toward Covered Services can be used to satisfy the family Deductible. One person may not contribute
more than the individual Deductible toward the family Deductible.
The family Deductible applies to newborn and adopted children for the first 31-day period following birth or adoption if the
child is enrolled or not enrolled following the 31-day period.

Carryover Deductible Credit –The Deductible amounts for each individual family Member applied during the last three-
month period will be carried over to the Deductible for your new Benefit Period but only if you have not met the required
Deductible for your Benefit Period. If the amounts applied to the Deductible during the last three months of your Benefit
Period are less than the required Deductible amount, then the amounts applied toward the Deductible during the last
three-month period, will be carried over to the individual Deductible requirement of your new Benefit Period. If the
Deductible is met and Covered Services are paid, no carryover Deductible credit is applied. For a Family Membership,
carryover Deductible credit will be applied to each individual with coverage under the family contract as described above.

Portability of Deductible and Out-of-Pocket - When you change to one of Our Colorado PPO or HMO plans that has
Deductible and Coinsurance, you may be able to apply the costs of Covered Services incurred and applied to the
Deductible and Coinsurance from the prior coverage to your new coverage. Portability is based on the particular benefit
design purchased. For details, please contact Our member services.
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Coinsurance/Out-of-Pocket Annual Maximum
You must first meet your annual Deductible if applicable. After the Deductible is met We pay a percentage of charges for
Covered Services as listed on the Schedule of Benefits. This percentage is called Coinsurance. For some services, you
must also pay your required Copayment. For some services after you pay the Copayment, We pay a percentage of
charges for Covered Services as listed on the Schedule of Benefits.
You pay the Coinsurance percentage for Covered Services until the Out-of-Pocket Annual Maximum is reached for your
Benefit Period. Once the Out-of-Pocket Annual Maximum is reached, We pay 100 percent of any remaining eligible
charges for the rest of your Benefit Period. In-Network and Out-of-Network Coinsurance amounts are separate and do
not apply toward each other. You will always be responsible for the difference between Billed Charges and the Maximum
Allowed Amount for non-participating Providers, even after reaching the Out-of-Pocket Annual Maximum for Out-of-
Network services. The difference between Billed Charges and the Maximum Allowed Amount for non-participating
Providers does not apply towards your Out-of-Pocket Annual Maximum. In addition, Deductibles are excluded from the
Out-of-Pocket Annual Maximum.
The Out-of-Pocket Annual Maximum is designed to protect you from catastrophic health care costs. Once you and/or your
family have satisfied the Out-of-Pocket Annual Maximum, no additional Deductible or Coinsurance will be required for you
and/or your family for the remainder of the Benefit Period. Copayments will still be required for the rest of the Benefit
Period. The Out-of-Pocket Annual maximum is found on the Schedule of Benefits.
Family Out-of-Pocket Annual Maximum - The family Out-of-Pocket Annual Maximum is a combined Out-of-Pocket
Annual Maximum. This means any combination of amounts paid by family Members toward Covered Services can be
used to satisfy the family Out-of-Pocket Annual Maximum. One person may not contribute more than the individual Out-of-
Pocket Annual Maximum toward the family Out-of-Pocket Annual Maximum.
The Family Membership Out-of-Pocket Annual Maximum is also applicable for newborn and adopted children for the first
31-day period following birth or adoption if the child is enrolled or not enrolled following the 31-day period.
Benefit Period Maximum
Some Covered Services have a maximum benefit of days, visits or dollar amounts that We will allow during a Benefit
Period. When the Deductible is applied to a Covered Service that has a maximum benefit of days or visits, the maximum
benefits may be reduced by the amount applied to the Deductible, whether or not the Covered Service is paid by Us.
These maximums apply even if you have satisfied the applicable Out-of-Pocket Annual Maximum. See the Schedule of
Benefits for those services which have a Benefit Period Maximum.
If you leave this plan, and go on to a new plan with Us in the same Benefit Period, all covered benefits that have a Benefit
Period maximum or lifetime maximum will be carried over to the new plan. For instance, if a benefit has a limit of one visit
per Benefit Period and you received that benefit under the prior coverage, then you are not eligible under the new plan for
the same benefit until the Benefit Period ends, as benefits have been exhausted for your Benefit Period.
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CLAIMS PROCEDURE (How to File a Claim)
When a participating Provider bills Us for Covered Services, We will pay the charges for the benefit directly to the
Provider. You are responsible for giving the participating Provider all the information needed for them to submit a
claim. You pay a Deductible, Coinsurance or Copayment to the Provider when you get a Covered Service.
If a non-participating Provider does not bill Us directly, you must file the claim. To get claim forms, call Our member
services or print it from Our website at www.anthem.com. If We do not give you a claim form within 15 days of your
request, you may submit written proof of the claim and will be considered to have complied with the rules of this Booklet
for submitting a claim. You must complete the claim form and attach the itemized bill from the Provider. Balance due
statements, cash register receipts and cancelled checks are not accepted. All information on the claim form and
itemized bill must be readable. When traveling outside the country, you should obtain itemized bills translated to
English. Charges for Covered Services should be stated in terms of United States dollar. To find out the dollar amount,
use the exchange rate as it was on the date you received care. If information is missing on the claim form or is not
readable, the form will be returned to you. The information contained on the itemized bills will be used to determine
benefits, so it must support information reported on the submitted claim form. The claim form has detailed instructions
on how to complete the form and what information is needed.
We pay the benefits of this Booklet directly to non-participating Providers, depending on whether you have
authorized an assignment of benefits. We may require a copy of the assignment of benefits for Our records. If
We pay you directly, you are responsible for paying the Provider for all charges. These payments fulfill Our
obligation to you for those services.
A separate claim form is required for each non-participating Provider for which you are requesting payment.
A separate claim form is required for each Member when charges for more than one family Member are being
submitted.
Where and When to Send Claims - A claim must be filed within 365 days after the date of service. Any claims
filed after this limit may be refused. But if you can show that it wasn’t possible to file within this time limit, and that
you filed your claim promptly afterwards, then We will not consider the claim late.
Claims will be processed in the time frame required by any state law for the prompt payment of claims which
applies to this Booklet.
You should make copies of the bills for your own records and attach the original bills to the filled out claim form.
Submit your bills and claim form to:
Anthem Claims
P.O. Box 5747
Denver, CO 80217-5747
If you die, any claims payable to you will be paid to your beneficiary or your estate. If the Provider is a
participating Provider, claim payments will be made to the Provider.
Payment in Error - If We make a payment error, We may require you, the Provider or the ineligible person to give
back the amount paid in error.
Inter-Plan Programs-
Out-of-Area Covered Services - Anthem has a variety of relationships with other Blue Cross and/or Blue
Shield Licensees. These are referred to generally as Inter-Plan Programs. When you obtain Covered
Services outside of Anthem’s service area, the claims may be processed through one of these Inter-Plan
Programs, which include the BlueCard Program, and may include negotiated national account arrangements
between Anthem and other Blue Cross and Blue Shield Licensees.
Typically, when you access medical care outside Anthem’s service area, you will obtain it from Providers that
have a contractual agreement (i.e., are participating Providers) with the local Blue Cross and/or Blue Shield
Licensee in that other geographic area (Host Blue). But in some cases, you may obtain care from non-
participating Providers. Anthem’s payment practices in both instances are generally described below.
BlueCard® Program - Under the BlueCard® Program, when you access Covered Services within the
geographic area served by a Host Blue, Anthem will remain responsible for fulfilling its contractual obligations.
But the Host Blue is responsible for contracting with and generally handling all interactions with its
participating health care Providers.
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Whenever you access Covered Services outside Anthem’s service area and the claim is processed through
the BlueCard Program, the amount you pay for Covered Services is calculated based on the lower of:
 The billed covered charges for your Covered Services; or
 The negotiated price that the Host Blue makes available to Anthem.
Often, this “negotiated price” will be a simple discount that reflects an actual price that the Host Blue pays to
the Provider. Sometimes, it is an estimated price that takes into account special arrangements with your
health care Provider or Provider group that may include types of settlements, incentive payments, and/or
other credits or charges. Occasionally, it may be an average price, based on a discount that results in
expected average savings for similar types of healthcare Providers after taking into account the same types of
transactions as with an estimated price.
Estimated pricing and average pricing, going forward, also take into account adjustments to correct for over-
or underestimation of modifications of past pricing for the types of transaction modifications noted above.
However, such adjustments will not affect the price Anthem uses for your claim because they will not be
applied retroactively to claims already paid.
Federal law or the law in a small number of states may require the Host Blue to add a surcharge to your
calculation. If federal law or any state laws mandate other liability calculation methods, including a surcharge,
We would then calculate your liability for any covered healthcare services according to applicable law.
Non-Participating Healthcare Providers Outside Our Service Area

Member Liability Calculation

When covered healthcare services are provided outside of Our service area by non-participating healthcare
Providers, the amount you pay for such services will generally be based on either the Host Blue’s
nonparticipating healthcare Provider local payment or the pricing arrangements required by applicable state
law. In these situations, you may be liable for the difference between the amount that the non-participating
healthcare Provider bills and the payment We will make for the Covered Services as set forth in this
paragraph.

Exceptions
In certain situations, We may use other payment bases, such as billed covered charges, the payment We
would make if the healthcare services had been obtained within Our service area, or a special negotiated
payment, as permitted under Inter-Plan Programs Policies, to determine the amount We will pay for services
rendered by nonparticipating healthcare Providers. In these situations, you may be liable for the difference
between the amount that the non-participating healthcare Provider bills and the payment We will make for the
Covered Services as set forth in this paragraph.

If you obtain services in a state with more than one Blue Plan network, an exclusive network arrangement
may be in place. If you see a Provider who is not part of an exclusive network arrangement, that Provider’s
service(s) will be considered Out-of-Network care, and you may be billed the difference between the charge
and the Maximum Allowable Amount. You may call the member service number on your Health Benefit ID
card or go to www.anthem.com for more information about such arrangements.

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GENERAL POLICY PROVISIONS
Catastrophic Events - In case of fire, flood, war, civil disturbance, court order, strike, an act of terrorism or other
cause beyond Our control, We may be unable to process your claims on a timely basis. No legal action or lawsuit
may be taken against Us due to a delay caused by any of these events.
Changes to the Booklet - For employer groups of one to 50, if We amend this Booklet to change benefits, notice
of the amendment will be given to the employer no less than 90 days before to the Effective Date of such change
and the amendment(s) will be effective for each group on the renewal or Anniversary Date of the Employer
Master Contract.
For all other changes, such as changes due to state or federal law or regulation, We may amend this Booklet
when authorized by one of Our officers. We will provide the employer with any amendments within 60 days
following the Effective Date of the amendment. If the employer requests a change that reduces or eliminates
coverage, such change must be requested in writing or signed by the employer. The employer will notify you of
such change(s) to coverage. We or the employer will later send or make available to you an amendment to this
Booklet or a new Booklet.
No agent or employee of Ours may change this Booklet by giving information that is not correct or complete, or by
contradicting the terms of this Booklet. Any such situation will not prevent Us from administering this Booklet in
strict accordance with its terms. Oral or written statements do not replace the terms of this Booklet.

Conformity with Law – any term in this Booklet which is in conflict with the laws of the state in which the Group
Contract is issued, or with federal law, will hereby be automatically amended to conform with the minimum
requirements of such laws.
Contracting Entity - You acknowledge that you understand that the Booklet constitutes a contract solely
between you and Us. We are an independent corporation operating under a license from the Blue Cross and Blue
Shield Association, which is an association of independent Blue Cross and Blue Shield Plans. The Blue Cross
and Blue Shield Association permits Us to use the Blue Cross and Blue Shield Service Mark, and in doing so, We
are not contracting as the agent of the Blue Cross and Blue Shield Association. The Subscriber further
acknowledges and agrees that the Subscriber has not entered into the contract based on representations by any
person other than one of Our representatives, and that no person, entity or organization other than Us will be held
accountable or liable to the Subscriber for any of Our obligations created under the Booklet. This paragraph does
not create any additional obligations whatsoever on Our part other than those obligations created under other
provisions of the Booklet.
Decision Makers - In some case, We will recognize others as surrogate decision-makers to make decisions
related to you health insurance coverage as required by state law. We require documentation as required by law
for this authorization or appointment.
Fraudulent Insurance Acts - It is against the law to knowingly provide false, incomplete or misleading facts or
information to an insurance company for defrauding or attempting to defraud the company. Penalties may include
imprisonment, fines, denial of insurance and civil damages. Any insurance company or agent of an insurance
company who knowingly provides false, incomplete or misleading facts or information to a policyholder or
claimant for defrauding or attempting to defraud the policyholder or claimant with regard to a settlement or award
payable from insurance proceeds shall be reported to the Colorado Division of Insurance within the Department of
Regulatory Agencies.
Insurance fraud results in cost increases for health care coverage. You can help decrease these costs by doing the
following:
 Be wary of offers to waive Copayments, Deductible and/or Coinsurance. This practice is usually illegal;
 Be wary of mobile health testing labs. Ask what the insurance company will be charged for the tests;
 Always review the Explanation of Benefits received from Us. If there are any discrepancies, call Our member
services; and
 Be very cautious about giving your health insurance coverage information over the phone.
If fraud is suspected, you should contact Our member services.
We reserve the right to recoup any benefit payments paid on your behalf, and/or rescinding your me mbership
under this Booklet retroactively as if it never existed if you have committed fraud or material misrepresentation in
applying for coverage in or receiving or filing for benefits.
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Independent Contractors - We have an independent contractor relationship with Our participating Providers.
Doctors and other Providers are not Our agents or employees, and We and Our employees are not employees or
agents of any of Our participating Providers. We have no control over any diagnosis, treatment, care or other
service given to you by any Facility or Professional Providers. We are not liable for any claim or demand on
account of damages arising out of, or connected with, any injuries you suffer while receiving care from any of Our
participating Providers by reason of neglect or otherwise.
We have an independent contractor relationship with your employer. The employer is not Our agent or employee,
and We and Our employees are not employees or agents of the employer.
We may subcontract particular services to organizations or entities that are experts in certain areas. This may
include Prescription Drugs, Mental Health Condition, Alcohol Dependency and Substance Dependency services.
Such subcontracted organizations or entities may make benefit determinations and/or perform administrative,
claims payment or member services duties on Our behalf.
Member’s Duty to Give Information and Cooperate – You must give Us information We will need to decide if
services are covered under this Booklet. We will also need information to carry out the other terms of this
Booklet.
You agree to cooperate at all times, even when you are in a hospital. This is done by allowing Us to see your
medical records to review claims and confirm information you gave in your enrollment application, change form, or
health statement.
If you do not supply information or cooperate as described above, We may deny the claims subject to
investigation and We, where permitted by law, may end your coverage.
Medicare – Any benefits covered under both this Booklet and Medicare will be paid pursuant to Medicare
Secondary Payor legislation, regulations, and Health Care Financing Administration guidelines, subject to federal
court decisions. Federal law controls when there is a conflict among state law, Booklet provisions, and federal
law. Except when federal law require Us to be the primary payor, the benefits under this Booklet if you are age 65
and older, do not duplicate any benefit for which you are entitled under Medicare, including Part B. We will
coordinate benefits with Medicare consistent with state and federal law. Where Medicare is the responsible
payor, all sums payable by Medicare for services provided to you shall be paid by or on your behalf to Us, to the
extent We have made payment for such services.
Network Access Plan – We strive to provide Provider networks in Colorado that addresses your health care
needs. The Network Access Plan describes Our Provider network standards for network sufficiency in service,
access and availability, as well as assessment procedures We follow in Our effort to maintain adequate and
accessible networks. To request a copy of this document, call Our member services. This document is also
available on Our website or for in-person review at 700 Broadway in Denver, Colorado, in the member services.
Non-Contestable - This Booklet shall not be contested, except for nonpayment of Premium by the employer,
after it has been in force for two years from its date of issue. No statement made to effect coverage under the
Booklet with respect to a Member shall be used to avoid the insurance with respect to which statement was made
or to reduce benefits under such Booklet after such insurance had been in force for a period of two years during
such Member’s lifetime, unless such statement is contained in a written instrument signed by the Member making
such statement and a copy of that instrument is or has been given to the Member making the statement or to the
beneficiary of any such Member.
Notice of Privacy Practices – We promise to protect the private nature of your medical information to the fullest
extent of the law. In addition to various laws governing your privacy, We have Our own privacy policies and
procedures in place designed to protect your information. We are required by law to provide individuals with
notice of Our legal duties and privacy practices. To obtain a copy of this notice, visit Our website at
www.anthem.com or contact Our member services.
No Withholding of Coverage for Necessary Care - We do not pay, reward or incent, financially or otherwise,
Our associates for inappropriate restrictions of care. We do not promote or otherwise provide a reward to
employees or Doctor reviewers for withholding benefit approval for Medically Necessary Covered Services to
which you are entitled. Utilization Review and benefit coverage decision making is based on appropriate care and
service and the terms of this Booklet.
We do not design, calculate, award or permit financial or other rewards based on the frequency of: denials of
authorization for coverage; reductions or limitations on Hospital lengths of stay, medical services or charges; or
phone calls or other contacts with you or your Provider.
Paragraph Headings - The headings used in this Booklet are for reference only and are not to be used by
themselves for interpreting the terms of the Booklet.
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Physical Examinations and Autopsies - We have the right, at Our expense, to request an examination of a
person covered by Us when and as often as it may reasonably be required during the review of a case or claim.
On the death of a Member, We may request an autopsy where it is not allowed by law.
Research Fees - We reserve the right to charge an administrative fee when a lot of research is necessary to
reconstruct information that has already been given to you in Explanations of Benefits, letters or other documents.
Reserve Funds – You are not entitled to share in any reserve or other funds that may be accumulated or
established by Us, unless We grant a right to share in such funds.
Right of Overpayment Recovery - When payment has been made in error, We will have the right to recover
such payment from you or the Provider. In the event We recover a payment made in error from the Provider, We
will only recover such payment from the Provider during the 24 months after the date We made the payment on a
claim submitted by the Provider, except in cases of fraud or where the law specifies a different period of time in
which to recover payment. We reserve the right to deduct or offset any amounts paid in error from any pending or
future claim.

We have oversight responsibility for compliance with Provider and vendor and Subcontractor contracts. We may
enter into a settlement or compromise regarding enforcement of these contracts and may retain any recoveries
made from a Provider, vendor, or Subcontractor resulting from these audits if the return of the overpayment is not
likely.

We have established Recovery policies to determine which recoveries are to be pursued, when to incur costs and
settle or compromise Recovery amounts. We will not pursue recoveries for overpayments if the cost of collection
exceeds the overpayment amount. We may not provide you with notice of overpayments made by Us or you if
the Recovery method makes providing such notice administratively burdensome.

Sending Notices - All Subscriber notices are considered sent to and received by the Subscriber when deposited
in the United States mail with postage prepaid and addressed to either one of the following:
 The Subscriber at the latest address in Our membership records; or
 The Subscriber’s employer.

Workers’ Compensation
To recover benefits under workers’ compensation insurance for a work-related illness or injury, you must pursue
your rights under the Workers’ Compensation Act or any of the employer liability laws that may apply. This
includes filing an appeal with the Division of Workers’ Compensation. We may pay conditional claims during the
appeal process if you sign a reimbursement agreement to reimburse Us for 100 percent of benefits paid that
duplicate benefits paid from another source.
Services and supplies due to illness or injury related to your work are not a benefit under this Booklet,
except for officers of the company who have opted out of workers’ compensation before the illness or injury. This
exclusion from coverage applies to costs due from occupational accident or sickness covered under the following:
 Occupational disease laws;
 Employer’s liability insurance;
 Municipal, state, or federal law; and
 The Workers’ Compensation Act.
We will not pay benefits for services and supplies due to illness or injury related to your work even if other benefits
are not paid because:
 You fail to file a claim within the filing period allowed by law;
 You get care that is not approved by workers’ compensation insurance;
 Your employer fails to carry the required workers’ compensation insurance. In this case, the employer
becomes liable for any of the illness or injury costs related to your work; or
 You fail to follow any other terms of the Workers’ Compensation Act.
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Automobile Insurance Provisions
We will coordinate the benefits of this Booklet with the benefits of a complying auto insurance policy.
A complying automobile insurance policy is an auto policy approved by the Colorado Division of Insurance that
provides at least the minimum coverage required by law, and one which is subject to the Colorado Auto Accident
Reparations Act or Colorado Revised Statutes §§ 10-4-601 et seq. Any state or federal law requiring similar
benefits through legislation or regulation is also considered a complying auto policy.
How We Coordinate Benefits with Auto Policies - Your benefits under this Booklet may be coordinated with
the coverage’s afforded by an auto policy. After any primary coverage’s offered by the auto policy are exhausted,
including without limitation any no-fault, personal injury protection, or medical payment coverages, We will pay
benefits subject to the terms and conditions of this Booklet. If there is more than one auto policy that offers
primary coverage, each will pay its maximum coverage before We are liable for any further payments.
You, your representative, agents and heirs must fully cooperate with Us to make sure that the auto policy has
paid all required benefits. We may require you to take a physical examination in disputed cases. If there is an
auto policy in effect, and you waive or fail to assert your rights to such benefits, this plan will not pay those
benefits that could be available under an auto policy.
We may require proof that the auto policy has paid all primary benefits before making any payments under this
Booklet. On the other hand, We may but are not required to pay benefits under this Booklet, and later coordinate
with or seek reimbursement under the auto policy. In all cases, upon payment, We are entitled to exercise Our
rights under this Booklet and under applicable law against any and all potentially responsible parties or insurers.
In that event, We may exercise the rights found in this section.
What Happens If You Do Not Have Another Policy - We will pay benefits if you are injured while you are riding
in or driving a motor vehicle that you own if it is not covered by an auto policy.
Similarly if not covered by an auto policy, We will also pay benefits for your injuries if as a non-owner or driver,
passenger or when walking you were in a motor vehicle accident. In that event, We may exercise the rights found
in this section.
Third Party Liability: Subrogation and Right of Reimbursement
These provisions apply when We pay benefits as a result of injuries or illness and another party or party(ies)
agree or is ordered to pay money because of these injuries or when the Member received or is entitled to receive
a Recovery because of these injuries or illnesses. Reimbursement or subrogation under this Booklet may only be
permitted if you have been fully compensated, and, the amount recoverable by Us may be reduced by a
proportionate share of your attorney fees and costs, if state law so requires.
Subrogation
We have the right to recover payments We make on your behalf. The following apply:
 If you have been fully compensated, We have a lien against all or a portion of the benefits that have been
paid to you from the following parties, including, but not limited to, the party or parties who caused the injuries
or illness, the insurer or other indemnifier of the party or parties who caused the injuries or illness, a guarantor
of the party or parties who caused the injuries or illness, your own insurer (for example, uninsured,
underinsured, medical payments or no-fault coverage, or a worker’s compensation insurer), or any other
person, entity, policy or plan that may be liable or legally responsible in relation to the injuries or illness.
However, Our Recovery cannot exceed the amount actually paid by Us under your policy as it relates to the
injuries or illness that are the subject of the subrogation action; and
 You and your legal representative must do whatever is necessary to enable Us to exercise Our rights and do
nothing to prejudice them. If you have not pursued a claim against a third party allegedly at fault for your
injuries by the date that is sixty (60) days before to the date on which the applicable statute of limitations
expires, We have a right to bring legal action against the at-fault party.
Right of Reimbursement
If you, a person who represents your legal interest, or beneficiary have been fully compensated and We have not
been repaid for the health insurance benefits We paid on the Member’s behalf, We shall have a right to be repaid
from the Recovery in the amount of the health insurance benefits We paid on your behalf and the following apply:
 You must reimburse Us to the extent of the health insurance benefits We paid on the Member’s behalf from
any Recovery, including, but not limited to, the party or parties who caused the injuries or illness, the insurer
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or other indemnifier of the party or parties who caused the injuries or illness, a guarantor of the party or
parties who caused the injuries or illness, your own insurer (for example, underinsured, medical payments, or
a worker’s compensation insurer), or any other person, entity, policy or plan that may be liable or legally
responsible in relation to the injuries or illness;
 Notwithstanding any allocation made in a settlement agreement or court order, We shall have a right of
reimbursement; and
 You, a person who represents your legal interest, or beneficiary must hold in trust for Us right away the
amount recovered in gross that is to be paid to Us. The amount recovered in gross is the total amount of your
Recovery reduced by your lawyer fees and costs.
The Member’s Duties
 You, a person who represents your legal interest, or beneficiary must tell Us right away the how, when and
where an accident or event that resulted in your injury or illness. We must find out what happened and get all
the details about the parties involved;
 You, a person who represents your legal interest, or beneficiary must work with Us in investigating, settling
and protecting rights;
 You, a person who represents your legal interest, or beneficiary must send Us copies of all police reports,
notices or other papers received in connection with the accident or incident resulting in personal injury or
illness;
 You, a person who represents your legal interest, or beneficiary must promptly notify Us if you retain an
attorney or if a lawsuit is filed;
 If you, a person who represents your legal interest, or beneficiary gets a Recovery that is less than the sum of
all your damages incurred by you, you are required to tell Us within 60 days of your receipt of the Recovery.
The notice to Us must include:
-
Total amount and source of the Recovery;
-
Coverage limits applicable to any available insurance policy, contract or benefit plan; and
-
The amount of any costs charged to you.
 If We receive your notice that you have not been fully paid, We have the right to dispute that determination;
 If We dispute whether your Recovery is less than the sum of all your damages, such dispute must be resolved
through arbitration; and
 If you, a person who represents your legal interest, or beneficiary resides in a state where automobile
personal injury protection or medical payment coverage is mandatory, that coverage is primary and the
Booklet takes secondary status. The Booklet will reduce benefits for an amount equal to, but not less than,
that state’s mandatory minimum personal injury protection or medical payment requirement.
Duplicate Coverage and Coordination of Benefits
We may coordinate benefits when you have duplicate coverage.
Duplicate Coverage - Duplicate coverage exists when you are covered by this coverage and also covered by
another group or group-type health insurance or health care benefits coverage or blanket coverage. The total
benefits received by you, or on your behalf, from all coverage’s combined for any claim for Covered Services will
not exceed 100 percent of the total covered charges.
How We Determine Which Coverage is Primary and Which is Secondary - We will determine the primary
coverage and secondary coverage according to the following rule: A coverage is primary if it does not have order
of benefit determination rules or if it has rules that differ from those permitted by state law.
Duplicate Coverage on Members - A coverage is primary if the Member claiming benefits is the person in
whose name the policy is issued but who is not a Dependent under that coverage (except when covered by
Medicare or COBRA).
The benefits of a coverage which covers a person as an employee who is not laid-off or retired (or as that
employee’s Dependent) is primary before benefits of a coverage which covers that person as a laid-off or retired
employee (or as that employee’s Dependent).
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When you (including your Dependent family Members) have duplicate coverage carried through two or more
employers, the policy that has been in force the longest period of time is primary. The policy that has been in
force the shortest period of time is secondary.
When the coverage through one of the employers is a COBRA policy and one of the coverage’s is through active
employment, the coverage through active work is primary.
NOTE: Change in the people who manage the plan is considered continuous coverage. This means that the
Effective Date of the coverage in that group is the Effective Date with the insurance company from the start, as
long as there were no lapses in coverage. Further details about coordinating benefits for Members who hold two
insurance policies and Medicare may be found under this section.
Duplicate Coverage on Spouses - When your spouse has group coverage through an employer and is an active
worker, that coverage is primary for the spouse.
When the coverage carried by the spouse is through retiree or work that is no longer active, that coverage will be
primary over the coverage carried by Our Subscriber.
When the spouse’s coverage through the employer is a COBRA policy and Our coverage is active, then the
Spouse’s COBRA coverage will be secondary to Our policy.
Note: Information about coordinating benefits for Members who hold two insurance policies and Medicare may be
found under this section.
Duplicate Coverage on Dependent Children (when parents are not separated or divorced) - If both
coverage’s cover the child as a Dependent, the benefits of the coverage of the parent whose birthday occurs
earlier in the year is primary (“Birthday Rule”) over those of the coverage of the parent whose birthday falls later in
that year. However, if both parents have the same birthday (month and day, not year), then the benefits of the
coverage that has covered the parent and Dependent(s) longest is primary over the coverage which has covered
the other parent and Dependent(s) for a shorter period of time.
If either insurance policy does not follow the Birthday Rule, the male policyholder’s insurance is the primary
policy.
Duplicate Coverage on Dependent Children (when parents are separated or divorced) - We require a copy
of the divorce decree to establish primacy on children of divorced parents.
When the specific terms of a court decree state that one of the parents is responsible for providing health
insurance for the child that insurance policy is primary. The insurance policy of the other parent is the secondary
coverage.
The insurance of the parent with legal custody of the child is primary. When the parent with custody remarries,
the custodial parent’s coverage remains primary. The stepparent’s coverage becomes secondary, and the
coverage of the parent without custody pays after the stepparent’s coverage.
The birthday rule is the guideline that determines which of two parents’ insurance is primary coverage of the child.
It applies as follows:
 When the terms of the court decree says that the parents share joint custody and both must provide health
insurance; or
 When the terms of the court decree says that the parents share joint custody, without saying which parent is
responsible for providing health insurance for the child
When the divorce decree states that one of the parents is responsible for providing health insurance and the
parents share joint custody, then the parent providing the coverage will be primary.
How We Coordinate Benefits - When We are the primary coverage, We pay benefits under the terms of this
Booklet. When We are the secondary coverage, We may pay up to the difference between benefits that would be
payable by the primary coverage and the amount that would be payable under this Booklet in the absence of a
Coordination of Benefits provision, so long as that difference is not more than We would normally pay. Benefits
provided under any other coverage include benefits that would have been provided had a claim been made for
these benefits.
Determining Primacy Between Medicare and Us – We will be the primary payer for persons age 65 and older
with Medicare coverage if the policyholder is actively working for an employer who is providing the policyholder’s
health insurance and the employer has 20 or more employees. Medicare will be the primary payer for persons
age 65 and older with Medicare coverage if the policyholder is not actively working and the Member is enrolled in
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Medicare. Medicare will be the primary payer for persons with Medicare age 65 and older if the employer has less
than 20 employees and the Member is enrolled in Medicare.
We will be the primary payer for persons under age 65 with Medicare coverage when Medicare coverage is due
to disability if the policyholder is actively working for an employer who is providing the policyholder’s health
insurance and the employer has 100 or more employees. Medicare will be the primary payer for persons enrolled
with Medicare due to disability if the policyholder is not actively working or the employer has less than 100
employees.
We will be the primary payer for persons under age 65 with Medicare coverage when Medicare coverage is due
to End Stage Renal Disease (ESRD), for the first 30 months from the entitlement to or eligibility for Medicare
(whether or not Medicare is taken at that time). After 30 months, Medicare will become the primary payer if
Medicare is in effect (30-month coordination period).
When a Member becomes eligible for Medicare due to a second entitlement, such as age, We remain primary.
But this will only apply if the group coverage was primary at the point when the second entitlement took effect, for
the duration of 30 months after becoming Medicare entitled or eligible due to ESRD. If Medicare was primary at
the point of the second entitlement, then Medicare remains primary. There will be no 30-month coordination
period for ESRD.
Members with Medicare and Two Group Insurance Policies – Based on the primacy rules, if Medicare is
secondary to a group coverage, the primary coverage covering the Member will pay first. Medicare will then pay
second, and the coverage covering the Member as a retiree or an employee that is no longer active or Dependent
will pay third. The order of primacy is not based on the group coverage.
If Medicare is the primary payer due to Medicare primacy rules, then the rules of primacy for employees and their
spouses will be used to determine the coverage that will pay second and third.
Your Obligations – You have an obligation to provide Us with current and accurate information regarding the
existence of other coverage.
Benefits paid under another coverage include benefits that would be paid by that coverage, whether or not a claim
is made. It also includes benefits that would have been paid but were refused. This is due to the claim not being
sent to the Provider of other coverage on a timely basis.
Your benefits under this Booklet will be reduced by the amount that such benefits would duplicate benefits paid
under the primary coverage.
Payment of Benefits to Others - When payments that should have been made under this Booklet were made under
any other coverage, We will have the right to pay to the other coverage any amount We decide to satisfy the intent of
this provision. Any amount so paid will be considered to be benefits paid under this Booklet, and with that payment We
will satisfy in full Our liability.
Duplicate Coverage and Coordination of Benefits Overpayment Recovery - If We have overpaid for Covered
Services under this provision, We will have the right, by offset or otherwise, to recover the excess amount from
you or any person or entity to which, or on whose behalf, the payments were made.


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TERMINATION/NONRENEWAL/CONTINUATION
Active Policy Termination
Your coverage ends when one of the following happens:
 On the date the Employer Master Contract between the employer and Us ends;
 On the Subscriber’s death;
 When the Premium has not been paid;
 When you or your employer commits fraud or intentional misrepresentation of material fact; or
 When you are no longer eligible under the terms of the Employer Master Contract.
 When your employer gives Us written notice that you are no longer eligible. Coverage will end on the date of
the notice or at the end of the month of the qualifying event. We reserve the right to recoup any benefit
payments made for dates of service after the termination date.
 When We receive a 31-day advance written notice to end coverage for any Member. Coverage will end at the
end of the month following the notification period or at the end of the month of the qualifying event. We will
credit Premium paid in advance unless We do not receive the cancellation request at least 31 days before the
Effective Date of the cancellation.
 When We cease operations.
 If you are a partner to a civil union or other relationship recognized as a spousal relationship in the state
where the Subscriber resides, on the date such union or relationship is revoked or terminated.
 If there is coverage for designated beneficiaries, on the date a Recorded Designated Beneficiary Agreement
is revoked or terminated. Such a Dependent does not have the right to seek COBRA continuation coverage,
but will be eligible for state continuation benefits, subject to the terms of this Booklet.
Dependent Coverage Termination

To remove a Dependent from coverage, you must send Us an enrollment application and change form 31 days
before the Effective Date of the change. If We receive this after the requested Effective Date, the change will be
effective on the date We are notified of the change. We reserve the right to recoup any benefit payments made
after the termination date.
We will credit Premium paid in advance unless We do not get the enrollment application and change Form within
31 days before the Effective Date of the change or if We have paid any claims on behalf of the cancelled
Dependent in the period for which the credit would be owed to the employer.
Coverage for a Dependent ends on the last day of the month immediately preceding the next monthly Premium
due date following receipt of the request. It may also end when one of the following happens:
 At the end of the month when you notify Us in writing to cancel coverage for a Dependent;
 When the Dependent no longer qualifies as a Dependent. Such a Dependent has the right to seek COBRA or
state continuation coverage;
 On the date of a final divorce decree or legal separation for a spouse. Such a Dependent has the right to seek
COBRA or state continuation coverage;
 If you are a partner to a civil union or other relationship recognized as a spousal relationship in the state
where the subscriber resides, on the date such union or relationship is revoked or terminated;
 If there is coverage for designated beneficiaries, on the date a Recorded Designated Beneficiary Agreement
is revoked or terminated. Such a Dependent does not have the right to seek COBRA continuation coverage,
but will be eligible for state continuation benefits, subject to the terms of this Booklet; or
 At the end of the month when legal custody of a child placed for adoption ends.
What We Will Pay for After Termination
Except as stated below, We will not pay for any services given to you after your coverage ends even if We
preauthorized the service, unless the Provider confirmed your eligibility within two business days before each
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service received. Benefits cease on the date your coverage ends as described above. You may be responsi ble
for benefit payments made by Us on your behalf for services provided after your coverage has ended.
When your coverage ends for any reason other than for nonpayment of Premium, fraud or abuse, We will
continue coverage if you are being treated at an inpatient facility, until you are discharged or transferred to
another level of care. This is subject to the terms of this Booklet. The discharge date is seen as the first date on
which you are discharged from the facility or transferred to another level of care. We will not cover the services
you get after your discharge date.
Unless a law requires, We do not cover services after your date of termination even if:
 We approved the services; or
 The services were made necessary by an accident, illness or other event that occurred while coverage was in
effect.
Continuation of Coverage
Family and Medical Leave Act
When you take time off from work pursuant to the Family and Medical Leave Act, health insurance stays in force
but you may be required to keep paying your share of the Premium. You may contact your employer for details.
State Continuation Eligibility and Notification
State Continuation Coverage Eligibility - Employers with less than 20 employees who provide health care
coverage for their employees are subject to state law for continuation of coverage. The state continuation
coverage period will not exceed 18 months for you and/or any Dependents. State continuation coverage for you
and your Dependents will start on the date of the earliest of the following qualifying events:
 Your termination of employment. To qualify, you must have been covered by the employer’s group health
coverage for at least (6) six straight months;
 Your reduction in working hours which results in loss of coverage. Reduction in working hours would include
circumstances resulting from economic conditions, injury, disability, or chronic health conditions;
 Your death; or
 Divorce, legal separation, or civil union status of you and the spouse.
State Continuation Coverage Notification - Unless termination or reduction in working hours is the qualifying
event, a Subscriber, spouse or Dependent child must tell the employer of their choice to keep coverage within 30
days after being eligible. The employer is responsible for telling the Subscriber, spouse and/or Dependent child of
how to choose state continuation. Once the employer has given notice to the Subscriber, spouse and/or
Dependent child, We must get timely notice from the employer that you want state continuation. We must also
get timely payment of Premiums from the employer when paid by the Subscriber.
We should get the notice from the employer and your first no later than 30 days after the qualifying event. If the
employer fails to give timely notice to you of your rights, this deadline may extend to 60 days after the qualifying
event. For more, contact your employer.
COBRA Eligibility and Notification
COBRA Eligibility - For employers with 20 or more employees, Subscribers and their Dependent who lose
eligibility with a group may keep coverage under the Consolidated Omnibus Budget Reconciliation Act of 1985
(COBRA). You should call the employer for more details. COBRA coverage can last for 18, 29 or 36 months.
The length of time you can have depends on the qualifying event(s) and only if the federal rules are met.
COBRA coverage is available to employees and their Dependents for 18 months from the date of the following
qualifying events:
 When an employee loses coverage due to a reduction in working hours, including layoffs and strikes; or
 When an employee loses coverage due to the voluntary or involuntary termination of employment, including
retirement and excluding gross misconduct.
COBRA coverage is available for employees and their Dependents for 29 months from the original qualifying
event as described above in the following situation:
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 When the Social Security Administration has determined that an employee or Dependent was disabled when
coverage ended or within 60 days after the coverage ended, due to one of the qualifying events above, and
the employee or Dependent is still disabled when the 18-month continuation period ends.
COBRA coverage is available to Dependents for 36 months from the date of the following qualifying events for:
 The surviving spouse and surviving children of a covered employee, when the covered employee dies;
 Spouse and Dependents of a covered employee, when the employee becomes eligible for Medicare in the 18
months before the qualifying event;
 Spouse and Dependent children of a covered employee, when the employee and the Spouse separate or
divorce; or
 Dependent children of the covered employee, when they lose status as Dependents.
COBRA coverage is available to children born or placed for adoption during the period of COBRA coverage for
the remainder of either the 18-month or 36-month COBRA continuation period. The qualifying event that
triggered the COBRA coverage will set the length of the continuation period for the newborn or adoptee.
COBRA Notification - Unless termination or reduction in hours is the qualifying event, a Subscriber, spouse, or
Dependent child must tell the employer they want eligibility for COBRA coverage within 60 days of being eligible.
Once the employer has given notice to the Subscriber, spouse and/or Dependent child of the right to get COBRA,
We must get notice from them that you want COBRA coverage. We must also get payment of fees or Premiums
for you to get on COBRA.
You have 60 days from the receipt of the employer notice or from the date the prior coverage would otherwise
end, whichever is later, to tell the employer you want COBRA. To apply for COBRA, you must complete a
COBRA or State Continuation of Coverage Application. The employer must complete their section, sign it, and
send it to Us. After choosing COBRA, you must pay the first fees or Premiums due within 45 days. For more
details, please call the employer.
Termination of State Continuation Coverage or COBRA
Your continuation coverage ends when the continuation period ends.
Continuation coverage may end before the continuation period ends if:
 The Employer Master Contract between Us and the employer ends. If the employer gets other group
coverage, continuation coverage will continue under the new plan;
 You fail to pay Premium timely;
 Under state continuation coverage, you are eligible for another group health plan unless the other plan does
not cover something that is covered by the continuation coverage. In that case, the state continuation
coverage lasts until the continuation period ends or the other plan covers the excluded condition;
 Under state continuation coverage, the date the Recorded Designated Beneficiary Agreement is revoked or
terminated, if it applies;
 Under COBRA coverage, you are covered by another group health plan unless the other coverage does not
cover something that is covered by the COBRA coverage. In that case, the COBRA coverage lasts until the
COBRA period ends or the other plan covers the excluded condition;
 The date the spouse remarries and becomes eligible for coverage under the new spouse’s group health plan;
 Under COBRA coverage, you get Medicare;
 Your COBRA coverage was extended to 29 months and you are determined under the Social Security Act to
no longer be disabled; or
 You tell Us in writing to cancel.
APPEALS AND COMPLAINTS
We may have turned down your claim for benefits. We may have also denied your request to preauthorize or
receive a service or a supply. If you disagree with Our decision you can:
1) File a complaint
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2) File an appeal; or
3) File a grievance.

Complaints
If you want to file a complaint about Our member service or how We processed your claim, please call member
services. A trained staff member will try to clear up any confusion about the matter. They will also try to resolve
your complaint. If you prefer, you can send a written complaint to this address:
Anthem
Member Services Department
P.O. Box 17549
Denver, CO 80217-0549
If your complaint isn’t solved either by writing or calling, or if you don’t want to file a complaint, you can file an
appeal. We’ll tell you how to do that next, in the Appeals section below.
Note: More details on the complaints and appeals process and time periods can be found in the Appeals
Guide. You may get a copy of the Appeals Guide by visiting www.anthem.com or you can call member
service.

Appeals
If We have denied a claim that you feel should have been covered, or handled in a different way, you can file an
appeal. You can appeal a denial that was made by Us before the service is received. You can also appeal a
denial on a service after it is received. While We encourage you to file an appeal within 60 days of the
unfavorable benefit determination, the written or oral appeal must be received by Us within 180 days of the
unfavorable benefit determination. We will assign an employee to help you in the appeal process. An appeal can
be filed verbally by calling member service.
An appeal can be filed by writing to this address for services that are not a Mental Health Condition, Alcohol
Dependency or Substance Dependency condition:
Anthem Blue Cross and Blue Shield
Appeals Department
700 Broadway
Mail Stop CO105-0540
Denver, CO 80273
If a Mental Health Condition, Alcohol Dependency or Substance Dependency condition an appeal can be filed
by writing to this address:
Anthem Blue Cross and Blue Shield
Appeals Department
700 Broadway
Mail Stop CO0106-0642
Denver, CO 80273
You don’t have to file a complaint before you file an appeal. In your appeal, please state as plainly as possible
why you think We shouldn’t have denied your claim for benefits. Include any documents you didn’t submit with
the original claim or service/supply request. Also send any other documents that support your appeal. You don’t
have to file the appeal yourself. Someone else, like your Doctor or another representative, can file an appeal for
you. Just let Us know in writing who will be filing the appeal for you.
The appeals process allows you to request an internal appeal, and in certain cases, an independent external
appeal.
Internal Appeals
We have an internal process that We follow when reviewing your appeal. Members of Our staff, who were not
involved when your claim was first denied, will review the appeal. They may also talk with co-workers to assist in
the review.
If your first internal appeal is denied, you can ask for a second level appeal. But you don’t have to file a second
level appeal with Us before requesting an independent external review appeal or pursuing legal action.
Expedited internal appeal - If you have an urgent case, you may request that your internal appeal be reviewed
in a shorter time period. This is called an expedited internal appeal. You or your representative can ask for an
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expedited appeal if you had Emergency services but haven’t been discharged from the Facility. Also, you can ask
for an expedited appeal if the regular appeal schedule would:
 Seriously jeopardize your life or health;
 Jeopardize your ability to regain maximum function;
 Create an immediate and substantial limitation on your ability to live independently, if you’re disabled; or
 In the opinion of a Doctor with knowledge of your condition, would subject you to severe pain that can’t be
adequately managed without the service in question.
Independent External Appeals
For claims based on Utilization Review, you can request an independent external appeal. Utilization review
includes claims We denied as Experimental or Investigational or not Medically Necessary. It also includes claims
where We reviewed your medical circumstances to decide if an exclusion applied. For these appeals, your case is
reviewed by an external review entity, selected by the Colorado Division of Insurance.
Your request for independent external review must be made within 4 months of receiving Our first level appeal
decision, or within 60 days of receiving Our second level appeal decision. Generally, you have to have completed
at least the first level internal appeal. But if We fail to handle the appeal according to applicable Colorado
insurance law and regulations, you will be eligible to request independent external review.
Expedited external appeal - You can request an expedited independent external review, but only in certain
cases. You will need a Doctor to certify to Us that you have a medical condition where following the normal
external review appeal process would seriously jeopardize your life or health, would jeopardize your ability to
regain maximum function or, if you’re disabled, would create an imminent and substantial limitation of your ability
to live independently. If it meets these conditions, your request for expedited external appeal can be filed at the
same time as your request for an expedited internal appeal. But an expedited external appeal is not available
where the service was already provided.
For more information on where and how to request an internal or external appeal, please consult the Appeals
Guide available at www.anthem.com, or call member service.
Grievances
If you have an issue or concern about the quality or services you receive from a participating Provider or Facility,
you can file a grievance. The quality management department strives to resolve grievances fairly and quickly.
You may call member service or send a written grievance for services that are not a Mental Health Condition,
Alcohol Dependency or Substance Dependency condition to:
Anthem Blue Cross and Blue Shield
700 Broadway
Mail Stop CO0104-0430
Denver, CO 80273-0001
You may call member service or send a written grievance for services that are a Mental Health Condition,
Alcohol Dependency or Substance Dependency condition to:
Anthem Blue Cross and Blue Shield
700 Broadway
Mail Stop CO0106-0642
Denver, CO 80273Division of Insurance Inquiries
For inquiries about health care coverage in Colorado, you may call the Division of Insurance between 8:00 a.m.
and 5:00 p.m., Monday through Friday, at (303) 894-7490, or write to the Division of Insurance to the attention of
the ICARE Section, 1560 Broadway, Suite 850, Denver, Colorado 80202.
Binding Arbitration
The binding arbitration provision under this Booklet is applicable to claims arising under all individual plans,
governmental plans, church plans, plans or claims to which ERISA preemption does not apply, and plans
maintained outside the United States. Any such arbitration will be governed by the procedures and rules
established by the American Arbitration Association. You may obtain a copy of the Rules of Arbitration by calling
Our member services. The law of the state in which the policy was issued and delivered to you shall govern the
dispute. The arbitration decision is binding on both you and Us. Judgment on the award made in arbitration may
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be enforced in any court with proper jurisdiction. If any person subject to this arbitration clause initiates legal
action of any kind, the other party may apply for a court of competent jurisdiction to enjoin, stay or dismiss any
such action and direct the parties to arbitrate in accordance with this provision.
Legal Action
Before you take legal action on a claim decision, you must first follow the process found in this section. You must
meet all the requirements of this Booklet.
No action in law or in equity shall be brought to recover on this Booklet before the expiration of 60 calendar days
after a claim has been filed according to the requirements of this Booklet. If you have exhausted all mandatory
levels of review in your appeal, you may be entitled to have the claim decision reviewed de novo (as if for the first
time) in any court with jurisdiction and to a trial by jury.
No such action shall be brought at all unless brought within three years after claim has been filed as required by
the Booklet.
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INFORMATION ON POLICY AND RATE CHANGES
Insurance Premiums
How Premiums are Established and Changed – Premiums are the monthly charges you and/or the employer
must pay Us to get coverage. We figure out and set the required Premiums.
The employer is responsible for paying the employee’s Premium to Us according to the terms of the Employer
Master Contract. Employers may have you contribute to the Premium cost through payroll deduction. Some
employer groups may choose to have your Premium determined by the age of the Subscriber, with Premium set
by age brackets. We may change membership Premiums on the Anniversary Date, which We may assess when a
Subscriber changes to a new five-year increment age bracket, e.g., age 25 through age 29. If the age of the
Subscriber is misstated at enrollment, all amounts payable for the correct age will be adjusted and billed to the
group.
Grace Period - If an employer fails to submit Premium payments to Us in a timely manner, the employer is
entitled to a grace period of 45 days for the payment of such Premium. During the grace period, Our contract with
the employer shall continue in force unless the employer gives Us written notice of termination of the contract. If
the employer has obtained replacement coverage during the grace period, the contract with Us will be terminated
as of the last day for which We have received Premium, and any and all claims paid during the grace period
will be retroactively adjusted to deny, unless the Provider verified eligibility within two business days before
each service received. These claims that We retroactively deny should be submitted to the replacement carrier. If
the employer has not obtained replacement coverage during the grace period, or fails to inform Us that the
employer has not obtained replacement coverage, We will process any and all claims with dates of service during
the grace period in accordance with the terms of this Booklet.



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DEFINITIONS
This section defines words and terms used throughout the Booklet to help you learn the content. The first letter of
each of these words will be capitalized when used in this Booklet. You should refer to this section to find out
exactly how a word or term is used for the purposes of this Booklet.
Accidental Injury - internal or external injuries caused by a source outside the body. In injury requires treatment
for trauma rather than for illness-related conditions. Some examples are strains, animal bits, burns, contusions
and abrasions.
Acute Rehab Therapy - Inpatient Rehab Therapy for a short period of time. Acute rehab therapy services are not
the same as acute hospital medical or surgical care.
Alcohol Dependency - a condition in which you use alcohol in a way that damages your health or lose your
ability to control your actions.
Alcoholism Treatment Center - a Hospital or Facility, licensed by the Colorado Department of Human Services,
providing services especially for the treatment of Alcohol and Substance Dependency.
Alternative Care Facility - a health care facility which is not a hospital, or an attached facility assigned as free
standing by a Hospital which mainly provides outpatient services such as:
 Diagnostic services such as Computerized Axial Tomography (CAT scan) or Magnetic Resonance Imaging
(MRI);
 Surgery; and
 Therapy services or rehab.
Ambulance - a licensed vehicle used only for transporting you if you are sick or injured. It must have safety and
lifesaving equipment such as first-aid supplies and oxygen equipment. The vehicle must be operated by trained staff.
Anesthesia - the loss of normal sensation or feeling. There are two types of Anesthesia:
 General Anesthesia, also known as total body Anesthesia, puts you to sleep for a period of time; or
 Local Anesthesia causes loss of feeling or numbness in a specific area and is usually injected with a local
anesthetic drug such as Lidocaine
Anniversary Date - the annual date on which your employer renews its coverage.
Anthem Blue Cross and Blue Shield - Rocky Mountain Hospital Medical Service, Inc., a Colorado company
doing business as Anthem Blue Cross and Blue Shield. Also referred to in this Booklet as “Anthem”, “Us”, “We” or
“Our”.
Applied Behavior Analysis - the use of behavior analytic methods and research findings to change socially
important behaviors in meaningful ways.
Autism Services Provider - a person who provides services to a Member with Autism Spectrum Disorders. The
Provider must be licensed, certified, or registered by the applicable state licensing board or by a nationally
recognized organization, and who meets the requirements as defined by state law:
Autism Spectrum Disorders or ASD - includes the following neurobiological disorders: autistic disorder,
Asperger's disorder, and atypical autism as a diagnosis within pervasive developmental disorder not otherwise
specified, as defined in the most recent edition of the diagnostic and statistical manual of mental disorders, at the
time of the diagnosis.
Autism Treatment Plan - a plan for a Member by an Autism Services Provider and prescribed by a Doctor or
psychologist in line with a evaluating or again reviewing a Member's diagnosis; proposed treatment by type,
frequency, and expected treatment; the expected outcomes stated as goals; and the rate by which the treatment
plan will be updated. The treatment plan is in line with the patient-centered medical home as defined in state law.
Benefit Period - Your Benefit Period is based on a calendar year and begins on the Subscriber’s Effective Date,
and end on the following December 31; a new Member’s Benefit Period starts on each January 1 that follows. If
your coverage ends earlier, the Benefit Period ends at the same time.
Billed Charges - a Provider’s regular charges for services and supplies as offered to the public and without any
adjustment for participating Provider or other discounts.
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Birth Abnormality - a condition that is recognizable at birth, such as a fractured arm.
Booklet - this book, sometimes called a certificate, and any amendments or riders, which explains what is
covered, what is not covered, and other terms of your health plan.
Cardiac Rehab - medically supervised program to resume your activities of daily living after a heart attack.
Care Management - a plan of Medically Necessary health care that best meets your needs.
Chronic Pain - pain that lasts more than six months that is not life threatening, and it may continue for a lifetime,
and has not responded to current treatments.
Chronic Rehab Therapy - a non-acute inpatient rehab therapy that last for more than six months and may
continue for a lifetime.
Clinically Equivalent - means drugs as determined by Us that, for the majority of Members, will likely give the
same therapeutic outcomes for a health problem.
COBRA - stands for the Consolidated Omnibus Budget Reconciliation Act of 1985. This federal law allows people
to continue their insurance for a period of time after ending a job or due to a qualifying event.
Coinsurance - percentage of costs you share with Us after you meet the Deductible.
Congenital Defect - a defect or anomaly existing before birth, such as cleft lip or club foot. Disorders of growth
and development over time are not considered congenital.
Coordination of Benefits - it is where an insurance policy prevents duplicate payments for services covered by
more than one insurance policy. For example, you may be covered by your own policy, as well as a spouse's
policy. Medical costs are covered first by the person's own policy. Any balance is submitted to the spouse's
insurance policy for additional review or payment.
Copayment - is a fixed amount you must pay out of your own pocket for service by a Provider.
Cosmetic - services to keep, change or improve your appearance or are done for mental reasons.
Cost Sharing - the term used for out-of-pocket costs you pay, for example Copayments, Coinsurance and
Deductibles paid by you.
Covered Services - services, supplies or treatments which are:
 Medically Necessary or included as a benefit under this Booklet;
 Within the scope of the Provider’s license;
 Given while covered under this Booklet is in force;
 Not Experimental or Investigational or not covered by this Booklet; and
 Allowed ahead of time by Us where Preauthorization is required by this Booklet.
Custodial Care - care primarily for your personal needs. This includes help in walking, bathing or dressing. It also
includes preparing food or special diets, feeding, giving medicine which you usually do yourself or any other care for
which the services of a Provider are not needed.
Deductible - is the dollar amount of Covered Services, listed in the Schedule of Benefits, which you must pay before
benefits begin under this Booklet.
Dependent - a Subscriber’s legal spouse, common-law spouse, designated beneficiary, partner to a civil union, or
child as defined in the “Eligibility” section of this Booklet.
Durable Medical Equipment - any equipment that can withstand heavy use to serve a medical need, is useless
to a person who is not sick or hurt, and is appropriate for use at home.
Early Intervention Services - Services, as defined by Colorado law in accordance with part C, that are
authorized through an Eligible Child's IFSP but that exclude: nonemergency medical transportation; respite care;
service coordination, as defined in federal law; and assistive technology (unless covered under this Booklet as
durable medical equipment).
 Eligible Child - means an infant or toddler, from birth through two years of age, who is an eligible
Dependent and who, as defined by Colorado law, has significant delays in development or has a
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diagnosed physical or mental condition that has a high probability of resulting in significant delays in
development or who is eligible for services pursuant to Colorado law.
 Individualized family service plan or IFSP - means a written plan developed pursuant to federal law that
authorizes early intervention services to an Eligible Child and the child's family. An IFSP shall serve as
the individualized plan for an Eligible Child from birth through two years of age.
Effective Date - the date coverage under this Booklet begins.
Emergency - the sudden, and at the time, unexpected onset of a health condition that requires immediate medical
attention where failure to provide medical attention would result in serious impairment to bodily functions or serious
dysfunction of a bodily organ or part, or would place your health in serious jeopardy.
Employer Master Contract - the agreement between Us and your employer stating all of the terms that applies
to group coverage. The final interpretation of any terms found in this Booklet is governed by the Employer Master
Contract.
Exclusive Specialty Drug List - a list of Specialty Pharmacy Drugs as determined by Us which must be obtained
from the In-Network Specialty Pharmacy PBM and which are billed under the pharmacy benefit
Experimental or Investigational -
(a) Any drug, biologic, device, diagnostic, product, equipment, procedure, treatment, service or supply used in or
directly related to the diagnosis, evaluation or treatment of a disease, injury, illness or other health condition which
We determine in Our sole discretion to be Experimental or Investigational.
We will deem any drug, biologic, device, diagnostic, product, equipment, procedure, treatment, service or supply
to be Experimental or Investigational if We determine that one or more of the following criteria apply when the
service is rendered with respect to the use for which benefits are sought.
The drug, biologic, device, diagnostic, product, equipment, procedure, treatment, service or supply:
 Cannot be legally marketed in the United States without the final approval of the Food and Drug
Administration (FDA) or any other state or federal regulatory agency, and such final approval has not been
granted;
 Has been determined by the FDA to be contraindicated for the specific use;
 Is provided as part of a clinical research protocol or clinical trial (except as noted in the Clinical Trials section
under Covered Services in this Booklet as required by state law), or is provided in any other manner that is
intended to evaluate the safety, toxicity or efficacy of the drug, biologic, device, diagnostic, product,
equipment, procedure, treatment, service or supply; or is subject to review and approval of an Institutional
Review Board (IRB) or other body serving a similar function; or
 Is provided pursuant to informed consent documents that describe the drug, biologic, device, diagnostic,
product, equipment, procedure, treatment, service or supply as Experimental or Investigational, or otherwise
indicate that the safety, toxicity or efficacy of the drug, biologic, device, diagnostic, product, equipment,
procedure, treatment, service or supply is under evaluation.
(b) Any service not deemed Experimental or Investigational based on the criteria in subsection (a) may still be
deemed to be Experimental or Investigational by Us. In determining whether a service is Experimental or
Investigational, We will consider the information described in subsection (c) and assess all of the following:
 Whether the scientific evidence is conclusory concerning the effect of the service on health outcomes;
 Whether the evidence demonstrates that the service improves the net health outcomes of the total population
for whom the service might be proposed as any established alternatives; or
 Whether the evidence demonstrates the service has been shown to improve the net health outcomes of the
total population for whom the service might be proposed under the usual conditions of medical practice
outside clinical investigatory settings.
(c) The information We consider or evaluate to determine whether a drug, biologic, device, diagnostic, product,
equipment, procedure, treatment, service or supply is Experimental or Investigational under subsections (a) and
(b) may include one or more items from the following list, which is not all-inclusive:
 Randomized, controlled, clinical trials published in authoritative, peer-reviewed United States medical or
scientific journal;
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 Evaluations of national medical associations, consensus panels and other technology evaluation bodies;
 Documents issued by and/or filed with the FDA or other federal, state or local agency with the authority to
approve, regulate or investigate the use of the drug, biologic, device, diagnostic, product, equipment,
procedure, treatment, service or supply;
 Documents of an IRB or other similar body performing substantially the same function;
 Consent documentation(s) used by the treating Physicians, other medical professionals or facilities, or by
other treating Physicians, other medical professionals or facilities studying substantially the same drug,
biologic, device, diagnostic, product, equipment, procedure, treatment, service or supply;
 The written protocol(s) used by the treating Physicians, other medical professionals or facilities or by other
treating Physicians, other medical professionals or facilities studying substantially the same drug, biologic,
device, diagnostic, product, equipment, procedure, treatment, service or supply;
 Medical records; or
 The opinions of consulting Providers and other experts in the field.
(d) We have the sole authority and discretion to identify and weigh all information and determine all questions
pertaining to whether a drug, biologic, device, diagnostic, product, equipment, procedure, treatment, service or
supply is Experimental or Investigational.
Explanation of Benefits - a form sent by Us to you after you have filed a claim. It includes items such as the date
of service, name of Provider, amount covered and patient balance.
Family Membership - a membership that covers two or more persons (the Subscriber and one or more
Dependents).
Foot Orthotic - a support or brace for weak or ineffective joints or muscles.
Health Benefit ID Card - the card We give you with information such your name and ID number for this plan.
Home Health Agency - an agency certified by the Colorado Department of Public Health and Environment as
meeting the provisions of Title XVIII of the Federal “Social Security Act” as amended, for licensed or certified
Home Health Agencies. A Home Health Agency is primarily engaged in arranging and providing nursing services,
home health aide services, and other therapeutic and related services.
Home Delivery Pharmacy - a service where you get Prescription Drugs (other than Exclusive Specialty
Pharmacy Drugs) through a mail order service.
Home Health Services - services provided by a Home Health Agency at your home. It includes skilled nursing
services, certified and licensed nurse aide services, medical supplies, equipment, and appliances suitable for use in
your home, and physical, occupational or speech therapy services, and social work practice services provided by a
licensed social worker.
Hospice Facility - a Facility Provider licensed by the Colorado Department of Public Health and Environment to
provide Hospice Care in this state. A Hospice is a centrally administered program of palliative, supportive and
interdisciplinary team services providing physical, psychosocial, spiritual and bereavement care for the terminally ill
and their families to be available 24 hours a day, 7 days a week.
Hospice Care - an alternative way of caring for terminally ill individuals that stresses palliative care rather than curative or
restorative care. Hospice Care focuses on the patient and family as the unit of care. Supportive services are offered to the
family before and after the death of the Member. Hospice Care addresses physical, psychosocial and spiritual needs of
the Member and the Member’s family.
Hospital - a Facility Provider which offers beds and Covered Services 24 hours a day. It must be licensed by
local and state regulatory agencies.
In-Network - a term describing Providers that enter into a network contract with Us for this specific health benefit
plan.
Inpatient Rehab Therapy - care received while a Member is admitted as inpatient at a rehabilitation facility for
the primary purpose of receiving rehabilitation services. Care includes a minimum of three hours of therapy,
e.g., speech therapy, respiratory therapy, occupational therapy and/or physical therapy. Inpatient rehabilitation
therapy may be received from an acute rehabilitation facility, skilled nursing facility, long term acute care facility or
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sub-acute facility. Inpatient rehabilitation therapy includes acute rehabilitation therapy, chronic rehabilitation
therapy or sub-acute rehabilitation therapy.
Intractable Pain - a pain state in which the cause of the pain cannot be removed and which in the course of
medical practice no relief or cure of the cause of the pain is possible, or none has been found after reasonable
efforts. It includes evaluation by the attending Doctor and one or more Doctors specializing in the treatment of the
part of the body thought of as the source of the pain.
Long-Term Acute Care Facility - a place that gives long-term critical care services if you have serious illnesses
or
Maternity Services - services you require for the diagnosis and care of a pregnancy, complications of pregnancy
and for delivery services.
Maximum Allowed Amount - The maximum amount that We will allow for Covered Services that you receive.
More details can be found in the “How to Access Your Services and Obtain Approval of Benefits” section of this
Booklet.
Maximum Medical Improvement - a determination at Our sole discretion that no further medical care can
reasonably be expected to measurably improve your condition. Maximum Medical Improvement shall be
determined without regard to whether continued care is necessary to prevent deterioration of the condition or is
otherwise life-sustaining.
Medical Policy and Technology Assessment - a process We use to review and evaluate new technology
according to its technology evaluation criteria developed by its medical directors. Technology assessment criteria
are used to determine the experimental / investigational status or Medical Necessity of new technology. Guidance
and external validation of Anthem’s medical policy is provided by the Medical Policy and Technology Assessment
Committee (MPTAC) which consists of approximately 20 doctors from various medical specialties including Our
medical directors, doctors in academic medicine and doctors in private practice.
Conclusions made are incorporated into medical policy used to establish decision protocols for particular diseases
or treatments and applied to medical necessity criteria used to determine whether a procedure, service, supply or
equipment is covered.
Medically Necessary - the diagnosis, evaluation and treatment of a condition, illness, disease or injury that We
solely decide to be:
 Medically appropriate for and consistent with your symptoms and proper diagnosis or treatment of your
condition, illness, disease or injury;
 Obtained from a Doctor or Provider;
 Provided in line with medical or professional standards;
 Known to be effective, as proven by scientific evidence, in improving health;
 The most appropriate supply, setting or level of service that can safely be provided to you and which cannot
be omitted. It will need to be consistent with recognized professional standards of care. In the case of a
Hospital stay, also means that safe and adequate care could not be obtained as an outpatient;
 Cost-effective compared to alternative interventions, including no intervention. Cost effective does not always
mean lowest cost. It does mean that as to the diagnosis or treatment of your illness, injury or disease, the
service is: (1) not more costly than an alternative service or sequence of services that is medically
appropriate, or (2) the service is performed in the least costly setting that is medically appropriate;
 Not Experimental or Investigational;
 Not primarily for you, your families, or your Provider’s convenience; and
 Not otherwise an exclusion under this Booklet.
The fact that a Doctor or Provider may prescribe, order, recommend or approve care, treatment, services or supplies
does not, of itself, make such care, treatment, services or supplies Medically Necessary.
Medicare - a federally funded health insurance program that provides benefits for people age 65 and older.
Some individuals under age 65 who are disabled or who have end stage kidney disease also are eligible for
Medicare benefits.
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Member - the Subscriber or any Dependent who is enrolled for coverage under this Booklet. Also referred to in this
Booklet as “you” or “your”.
Mental Health Condition - mental conditions, including biologically based mental illness, that have a psychiatric
diagnosis or that needs specific psychotherapeutic treatment, no matter what the underlying condition (for example,
depression secondary to diabetes or primary depression). This term does not include autism.
Orthopedic Appliance - a rigid or semi-rigid support used to eliminate, restrict or support motion in a part of the
body that is diseased, injured, weak or malformed.
Out-of-Network - a term for non-participating Providers that do not enter into a network contract with Us.
Services received from a non-participating Provider, usually result in a higher out-of-pocket cost to you than
services you get from a participating Provider.
Pharmacy and Therapeutics (P&T) Process - a process in which health care professionals including nurses,
pharmacists, and physicians determine the clinical appropriateness of drugs and promote access to quality
medications. The process also reviews drugs to determine the most cost effective use of benefits and advise on
programs to help improve care. Our programs may include, but are not limited to, drug utilization programs,
preauthorization criteria, therapeutic conversion programs, cross-branded initiatives, and drug profiling initiatives.
Out-of-Pocket Annual Maximum - the Cost Sharing total that you may be responsible for under this Booklet for
most medical costs. Benefit Period maximums or lifetime maximums under this Booklet will still apply, even if you
have satisfied your Out-of-Pocket Annual Maximum.
Preauthorization - a process during which requests for services or Prescription Drugs are reviewed, before
services are rendered for approval of benefits, length of stay and appropriate location.
Premium - monthly charges that you and/or your group must pay to establish and maintain coverage.
Prescription Drug -
Brand Name Drug - the first version of a drug developed by a drug manufacturer. It can also be a version
marketed under the manufacturer's own registered trade name or trademark. The original manufacturer is
granted a patent to manufacture and market a new drug for a certain number of years. After the patent
expires and FDA rules are met, any manufacturer may produce and sell the drug under its own brand or
under the drug's chemical or generic name.
Drug List - a list of drugs developed in consultation with Doctors and pharmacists and approved for their quality
and cost-effectiveness.
Generic Drug - a drug that is approved by the FDA as having the same active ingredient(s) as the Brand
Name Drug. Normally, it is available only after the patent expires on a Brand Name Drug. On average,
Generic Drugs cost less than Brand Name Drugs.
Legend Drug - a medicinal substance, dispensed for outpatient use, which under the Federal Food, Drug &
Cosmetic Act is required to show in the label, “Caution: Federal law prohibits dispensing without a
prescription.” Compounded drug that contain at least one such medicinal substance are considered to be
Legend Drugs. Insulin is considered a Legend Drug under this Booklet.
Multi-Source Drug - a Brand Name Drug available from one manufacturer but there is at least one other
equivalent (same active ingredients) Generic Drug available.
Single Source Drug - a Brand Name Drug available from one manufacturer with no generic equivalents.
Prescription Drug Maximum Allowed Amount - is the maximum amount We allow for any Prescription Drug.
The amount is determined by Us using Prescription Drug costs information given to Us by the Pharmacy Benefits
Manager.
Provider - a person or facility that is recognized by Us as a health care Provider and fits one or more of these
descriptions:
Doctor - A doctor of medicine or osteopathy who is licensed to practice medicine under the laws of the state
or jurisdiction where care is given.
Professional Provider - a Doctor or other professional Provider who is licensed by the state or jurisdiction
where Covered Services are provided for benefits to be payable. Such services are subject to review by a
medical authority appointed by Us.
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Facility Provider - examples of inpatient and outpatient facility Provider, recognized by Us and licensed by
the state or jurisdiction where services are provided as follows:
Inpatient Facility Provider
 Hospital;
 Alcoholism Treatment Center;
 Hospice Facility;
 Skilled Nursing Care Facility; and
 Alternative Care Facility.
Outpatient Facility Provider
 Dialysis center;
 Veteran’s Administration or Department of Defense Hospital;
 Home Health Agency;
 Alternative Care Facility; and
 Ambulatory surgery.
Specialist - a professional, usually a Doctor, who is an expert on a specific disease, condition or body part.
Examples include:
 Psychiatrist;
 Orthopedist;
 Obstetrician;
 Gynecologist; and
 Cardiologist
Retail Health Clinic Provider - a facility that gives you limited basic medical care on a “walk-in” basis. These
clinics normally operate in major pharmacies or retail stores. Medical services are typically given by Doctor
assistants and nurse practitioners.
Qualified Early Intervention Service Provider - means a person or agency, as defined by Colorado law in
accordance with part C, who provides Early Intervention Services and is listed on the registry of early intervention
service Providers.
Reconstructive Surgery - includes procedures that are meant to address a major change from normal in relation
to accidental injury, disease, trauma, treatment of a disease or Congenital Defect.
Recorded Designated Beneficiary Agreement - an agreement entered into by two people for the purpose of
making each a beneficiary of the other and which has been recorded with the county clerk and recorder in the
county in which one of the person lives. The agreement is based on the Colorado Designated Beneficiary Act.
Recovery - Recovery is money the Member, the Member’s legal representative, or beneficiary receives whether
by settlement, verdict, judgment, order or by some other monetary award or determination, from another, their
insurer, or from any uninsured motorist, underinsured motorist, medical payments, personal injury protection, or
any other insurance coverage, to compensate the Member as a result of bodily injury or illness to the Member.
Regardless of how the Member, the Member’s legal representative, or beneficiary or any agreement may
characterize the money received, it shall be subject to the Third Party Liability: Subrogation and Right of
Reimbursement under the “General Policy Provisions” section of this Booklet.
Retail Pharmacy - a place licensed to dispense Prescription Drugs through a licensed pharmacist due to a Doctor’s
order.
Routine Patient Care (associated with clinical trials) - means Covered Services under this Booklet that would be
covered if you were not involved in either an experimental or clinical trial. However, such care does not include:
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 Items and services normally given by research sponsors for free for anyone participating in the trial;
 Routine costs in clinical trials;
 Investigative items or services, including watching or stopping the complications; or
 Reasonable and necessary care from an Investigative item or service, including diagnosis or treatment of
complications.
Skilled Nursing Care Facility (SNF) - a place that provides you with skilled nursing care, for example therapies
and protective supervision if you have an uncontrolled, unstable or chronic condition. Skilled nursing care is
provided under medical supervision to carry out nonsurgical treatment of chronic diseases or convalescent stages
of acute diseases or injuries. Skilled nursing facilities do not provide you with care for high intensity medical
needs, or if you are medically unstable.
Specialty Pharmacy - a pharmacy that is designated by Us, other than a Retail Pharmacy, Home Delivery
Pharmacy, or other Specialty Pharmacy that provides high cost, biotech drugs which are usually injected, oral,
infused or inhaled and used for the treatment of acute or chronic diseases.
Specialty Pharmacy Drugs - these are high-cost, injectable, infused, oral or inhaled medications as listed on the
Medical Provider Administered Drug List and the Exclusive Specialty Drug List that generally require close
supervision and monitoring of their effect on the patient by a medical professional. These drugs often require
special handling such as temperature controlled packaging and overnight delivery and are often unavailable at a
Retail Pharmacy.
Stabilize - medical treatment you get in an Emergency as may be needed to make sure that material
deterioration of your condition is not likely to result from or during:
 Your discharge from an emergency unit or other care setting where Emergency care is given to you;
 Your transfer from an emergency unit or other care setting to another facility; or
 Your transfer from a Hospital emergency unit or other Hospital care setting to the Hospital's inpatient setting.
Step Therapy - process that first requires the use of designated drug over others for treatment as supported by
clinical practice guidelines.
Sub-Acute Rehab Therapy - care that includes a minimum of one hour of therapy when you can no longer
tolerate, but it does not require three hours of therapy a day. This type of rehab is normally done in a Skilled
Nursing Facility.
Subcontractor – We may subcontract particular services to organizations that are experts in certain areas. This
may include services for Prescription Drugs, Mental Health Condition, Alcohol Dependency and Substance
Dependency. Such organizations may make decide on benefits or perform administrative, claims paying, or
member services duties on Our behalf.
Subscriber - the Member in whose name the membership with Us is established.
Substance Dependency - a condition which you use drugs and other substances in a manner that damages your
health or loses your ability to control your actions.
Surgery - any variety of technical procedures for treatment or diagnosis of anatomical disease or injury, such as
cutting, micro Surgery (use of scopes), laser procedures, grafting, suturing, castings, treatment of fractures and
dislocations, electrical, chemical or medical destruction of tissue, endoscopic examinations, anesthetic epidural
procedures, and other invasive procedures. Covered surgical services also include Anesthesia and pre- and post-
operative care, including recasting.
Telemedicine - is used to support health care when you and the Doctor are physically separated. Typically, you
communicate through an interactive mean that is enough to start a link to the Provider who is working at a
different location from you.

Therapeutic Care - for purposes of the Autism Spectrum Disorders, this type of care is provided by a speech,
occupational or physical therapist, or an Autism Services Provider. Therapeutic Care includes speech,
occupational, and applied behavior analytic and physical therapies.
Transplant Benefit Period - the Transplant Benefit Period starts one day prior to a covered transplant procedure
and continues for the applicable case rate / global time period. The number of days will vary depending on the
type of transplant received and the In-Network transplant Provider agreement.
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Urgent Care - is not an Emergency, but an unexpected illness or injury requiring treatment that cannot
reasonably be postponed for regularly scheduled care.
Urgent Care Center - an office or facility where care is provided for you in an Urgent Care situation.
Utilization Review - a set of formal techniques to monitor or evaluate the clinical necessity, appropriateness,
efficacy or efficiency of, health care services, procedures or settings. Techniques include ambulatory review,
prospective review, second opinion, certification, concurrent review, Care Management, discharge planning
and/or retrospective review. Utilization Review also includes reviewing whether or not a procedure or treatment is
considered Experimental or Investigational, and reviewing your medical circumstances when such a review is
needed to determine if an exclusion applies.










End of Booklet

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